Strategic Account Manager

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    "datePosted": "2026-05-27",
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    "description": "<p><span style=\"font-size: 18pt; font-weight: bold\">Strategic Account Manager</span></p>\n<p><span style=\"font-size: 10pt\">We’re looking for a commercially minded and AI-native Strategic Account Manager to manage enterprise and mid-market customer relationships through a combination of strategic engagement, AI-assisted customer operations, and scalable growth motions.</span></p>\n<p><span style=\"font-size: 10pt\">This role sits within the Customer Success organization and owns strategic alignment for success, executive relationships, and commercial health of a portfolio of enterprise customers.  This role is focused on:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Driving long-term customer growth through executive alignment, data-driven account planning, AI-assisted customer engagement, and measurable business impact at scale</span></li>\n<li><span style=\"font-size: 10pt\">QBRs, strategic account planning, and scalable customer engagement programs powered by AI, automation, and customer signals</span></li>\n<li><span style=\"font-size: 10pt\">Maintain strong executive and stakeholder alignment</span></li>\n<li><span style=\"font-size: 10pt\">Expansion and upsell opportunities</span></li>\n<li><span style=\"font-size: 10pt\">Renewal strategy, coordination, and commercial ownership</span></li>\n<li><span style=\"font-size: 10pt\">Technical fluency and comfort discussing integrations, AI workflows, analytics, and platform capabilities with customers</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What You’ll Do </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Strategic Account Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Manage strategic relationships across mid-market and enterprise customer accounts, balancing high-touch executive engagement with scalable, AI-assisted customer management practices</span></li>\n<li><span style=\"font-size: 10pt\">Lead QBRs, strategic account reviews, and executive alignment conversations</span></li>\n<li><span style=\"font-size: 10pt\">Develop data-driven account plans aligned to customer priorities, product adoption signals, and business goals</span></li>\n<li><span style=\"font-size: 10pt\">Identify expansion opportunities and partner with Sales leadership when needed</span></li>\n<li><span style=\"font-size: 10pt\">Build scalable account management motions leveraging AI agents, automation, customer intelligence, and lifecycle signals to proactively identify risks and growth opportunities</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Expansion</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Identify and drive upsell and cross-sell opportunities across existing customer accounts</span></li>\n<li><span style=\"font-size: 10pt\">Partner with customers on account plans aligned to business priorities, adoption trends, and organizational goals</span></li>\n<li><span style=\"font-size: 10pt\">Lead solution-oriented customer conversations around integrations, APIs, analytics, AI workflows, and platform capabilities, partnering with Product or Engineering teams when needed</span></li>\n<li><span style=\"font-size: 10pt\">Leverage AI-driven workflows and customer signals within Base.ai to proactively drive adoption, expansion, and customer outcomes at scale</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Renewals</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Drive scalable renewal and expansion motions using customer health signals, AI-assisted prioritization, lifecycle automation, and executive alignment</span></li>\n<li><span style=\"font-size: 10pt\">Own stakeholder alignment, documentation, and commercial follow-through</span></li>\n<li><span style=\"font-size: 10pt\">Partner with leadership on commercial discussions and strategic account opportunities when needed</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What We’re Looking For</span></p>\n<p><span style=\"font-size: 10pt\">This role is ideal for someone excited about modern Account Management powered by AI-assisted workflows, scalable customer operations, and proactive lifecycle engagement.</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">5+ years in Account Management, Customer Success, or post-sales SaaS roles with commercial responsibility and experience managing mid-market or enterprise customers</span></li>\n<li><span style=\"font-size: 10pt\">Proven experience growing revenue within existing customer accounts and leading strategic customer conversations, QBRs, and executive relationships</span></li>\n<li><span style=\"font-size: 10pt\">Strong customer-facing communication skills and comfort discussing integrations, APIs, AI workflows, analytics, and platform capabilities with customers</span></li>\n<li><span style=\"font-size: 10pt\">Highly proactive, systems-oriented, cross-functional, and comfortable operating in a fast-moving AI-first startup environment</span></li>\n<li><span style=\"font-size: 10pt\">Experience in customer marketing, advocacy, community platforms, or onboarding programs is a plus</span></li>\n<li><span style=\"font-size: 10pt\">Excited about building scalable customer engagement models using AI, automation, and customer intelligence</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Location</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">US-based; Bay Area candidates strongly preferred</span></li>\n<li><span style=\"font-size: 10pt\">Hybrid expectation for Bay Area employees: 2 days/week in our Palo Alto office</span></li>\n<li><span style=\"font-size: 10pt\">Minimal travel required</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">About </span><a href=\"http://base.ai\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 14pt; font-weight: bold\">Base.ai</span></a></p>\n<p><span style=\"font-size: 10pt\">Base is an AI Customer Engagement Marketing platform helping B2B companies create a Customer-led Growth (CLG) framework, through AI-powered lifecycle experiences and activation for their customers. By providing AI-based journey tracking, automation, insights, and personalized journeys, our platform helps companies focus on their customer base, and the best next action for them, while attribute growth to strategic customer activations. Trusted by leading global companies, such as Broadcom, Adobe, SAP, NiCE, Fortinet and 150+ others, Base helps companies shift from broken customer experiences to holistic lifecycle engagement that directly impacts revenue growth.</span></p>\n<p><span style=\"font-size: 10pt\">We move fast, leverage AI in every work aspect, and are customer obsessed, as we continue building a product that helps our customers grow better with CLG, generate value daily, and save time.</span></p>\n<p><br></p>",
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