Customer Service Representative

{
  "content_hash": "8beb2f0dfa5c3a349872807f3f8fb81f8c13ecc402053f93072b69785b40be0b",
  "source_hash": "4f48f91a9b9d9e0917f4efcc424aa0bc4df99ac74558648d53c297c4a0f84fd5",
  "last_changed_at": "2026-05-31T17:46:10.545Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Columbus, OH, Columbus, Ohio",
    "city": "Columbus",
    "region": "OH",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 0,
  "salary_min": 0,
  "inferred_at": "2026-06-06T10:52:52.793Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Columbus, OH, Columbus, Ohio",
      "city": "Columbus",
      "region": "OH",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "id": "506680",
  "job": {
    "id": "513538",
    "division": null,
    "department": {
      "id": "49443",
      "name": "Customer Service"
    },
    "requisition_id": "PIN-1280",
    "structure_custom_group_one": {
      "id": "10077",
      "name": "Reliable",
      "title": "Business Unit"
    }
  },
  "url": "https://asc-es-reliable.pinpointhq.com/en/postings/3251f551-391d-47e2-aa98-5b5db8baa64d",
  "path": "/en/postings/3251f551-391d-47e2-aa98-5b5db8baa64d",
  "title": "Customer Service Representative",
  "benefits": "<ul><li><!--block-->Medical, Dental, and FSA are available 30 days following your start date</li><li><!--block-->401k with company match is available after 90 days of employment</li><li><!--block-->Company-provided Life Insurance and AD&amp;D are provided 1st of the month after 90 days of employment at no cost to you</li><li><!--block-->2 weeks of vacation after 6 months of employment</li><li><!--block-->10 paid holidays - including your birthday!</li></ul><div><!--block--><br><br></div><div><!--block--><br></div>",
  "location": {
    "id": "61699",
    "city": "Columbus",
    "name": "Columbus, OH",
    "province": "Ohio",
    "postal_code": ""
  },
  "deadline_at": null,
  "description": "<div><!--block-->The Customer Service Representative provides effective customer service for all internal and external customers.</div>",
  "compensation": null,
  "reporting_to": null,
  "workplace_type": "onsite",
  "benefits_header": "Job Benefits",
  "employment_type": "full_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": null,
  "compensation_minimum": null,
  "compensation_visible": false,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<ul><li><!--block-->Responsible for communicating with customers via phone, email, fax, etc.</li><li><!--block-->Provides timely and accurate information to incoming customer service orders, status, and product knowledge request</li><li><!--block-->Processes customer orders, changes, and returns</li><li><!--block-->Resolves customer complaints by investigating problems, developing solutions, and making recommendations</li><li><!--block-->Works closely with the Operations Supervisor as directed</li><li><!--block-->Reviews and maintains customer database to track information on account information, statuses, orders, and lead times</li><li><!--block-->Provides timely feedback regarding service failures or customer concerns</li><li><!--block-->Works closely with Sales Representatives on quotes, status of orders etc.</li><li><!--block-->Promotes a safe workplace&nbsp;</li><li><!--block-->Performs other duties as directed</li></ul><div><!--block--><br><br></div><div><!--block--><br></div>",
  "compensation_currency": null,
  "compensation_frequency": null,
  "skills_knowledge_expertise": "<ul><li><!--block-->Strong communication and interpersonal skills</li><li><!--block-->Outstanding customer service skills</li><li><!--block-->Excellent time management ability</li><li><!--block-->Ability to handle adversity and conflict with successful outcomes</li><li><!--block-->Outstanding attention to detail and accuracy</li><li><!--block-->Possesses strong commitment to team environment while working well with others</li><li><!--block-->Works systematically and logically to resolve problems</li><li><!--block-->Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services</li><li><!--block-->Knowledge of technical details of the company product</li><li><!--block-->Proficient in computer data entry</li><li><!--block-->Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software</li><li><!--block-->2+ years of Customer Service experience in the manufacturing or construction industry</li><li><!--block-->Microsoft D365 Experience Preferred</li></ul><div><!--block--><br></div>",
  "key_responsibilities_header": "Key Responsibilities",
  "skills_knowledge_expertise_header": "Skills, Knowledge & Expertise"
}