Social Media Customer Care Specialist - Dutch Market

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      "addressCountry": "Portugal"
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    "datePosted": "2026-05-19",
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    "description": "<p><span style=\"font-weight: bold\"><span>About Smartbox:</span></span><span> <br></span><span>Smartbox provides experience-based gift solutions, allowing customers to choose from a wide range of activities, including travel, gastronomy, and wellness. Operating across multiple European markets, the company connects a large network of partners with millions of users. Its model offers flexibility through voucher exchange, extended validity periods, and access to a diverse portfolio of experiences. Customer service, digital tools, and ongoing product improvements are central to enhancing the overall user experience.</span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Job Description:</span></span><span> <br></span><span>We are looking for a proactive, customer-focused individual to join the Content Marketing Director’s team. This role is centered on managing customer interactions on social media. If you are a natural communicator, detail-oriented, and passionate about digital customer service, this role is for you.</span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Key Responsibilities:</span></span><span> </span></p>\n<ul>\n<li><span>Respond to customer messages and inquiries on social media channels (Facebook, Instagram, LinkedIn, etc.) in a professional and timely manner to strengthen Smartbox’s brand image. </span><span> </span></li>\n</ul>\n<ul>\n<li><span>Act as a brand ambassador by relaying and reflecting Smartbox’s key PR messages in all public interactions (social media, reviews, and external platforms).</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Work closely with the Social Media team to ensure consistent and aligned communication with the brand strategy. </span><span> </span></li>\n</ul>\n<ul>\n<li><span>Identify recurring issues and propose solutions to improve the customer experience. </span><span> </span></li>\n</ul>\n<ul>\n<li><span>Provide regular reporting on customer interactions, trends, and key feedback. </span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Required Profile:</span></span><span> </span></p>\n<ul>\n<li><span>Proven experience in customer service on social media and external review platforms (&gt; 2years)</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Strong digital communication and professional writing skills. </span><span> </span></li>\n</ul>\n<ul>\n<li><span>Ability to handle sensitive situations with diplomacy and professionalism. </span><span> </span></li>\n</ul>\n<ul>\n<li><span>Autonomous, organized, and responsive in daily message and comment management. </span><span> </span></li>\n</ul>\n<ul>\n<li><span>Knowledge of the experience gifting or e-commerce sector is a plus. </span><span> </span></li>\n</ul>\n<ul>\n<li><span>Native Dutch speaker, fluent in English</span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Additional Information:</span></span><span> </span></p>\n<ul>\n<li><span>Hybrid working model </span><span> </span><span> </span><span> </span></li>\n</ul>\n<ul>\n<li><span>Short-term assignment of 6 months, with possible extension </span><span> </span></li>\n</ul>",
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