Business Sys Anst Prin

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    "raw": "Are you passionate about erasing the friction between people and the technology they use? BAE Systems Space & Mission Systems (SMS) IT is seeking an experienced and results-driven Digital Employee Experience (DEX) Business Systems Analyst to join our Business Enablement and Digital Experience Team. In this pivotal role, you will help revolutionize how our employees interact with our digital ecosystem by leveraging Nexthink and ServiceNow to synthesize real-time data, productivity metrics, and survey feedback into tangible improvements. By analyzing systemic friction points and supporting cross-functional initiatives to eliminate them, you will effectively bridge the gap between complex IT operations and a frictionless user experience. Join us in building a world-class Digital Experience Scorecard and leading the charge toward a more intuitive, transparent, and efficient digital workplace.\nThe Operations Strategic Capabilities Unit plays a fundamental role in enabling efficient business and program execution – from strategic capital investments, industrial operations and an efficient supply chain, to state-of-the-art manufacturing and test operations and top-notch facilities management.\n What You’ll Do:\n• Collect, analyze, and synthesize feedback from surveys, listening sessions, tickets, employee sentiment, and productivity metrics to identify systemic digital friction points (e.g., access delays, tool fragmentation, conference room issues, performance bottlenecks).\n• Manage and optimize the DEX software stack (e.g., Nexthink and ServiceNow) to gain real-time visibility into the employee digital journey.\n• Develop and maintain a Digital Experience Scorecard utilizing KPIs for responsiveness, tool performance, adoption, and user satisfaction.\n• Align and partner with the BAE Enterprise DEXOps team to implement best-in-class initiatives and workshops.\n• Support Enterprise IT Operations (ServiceNow teams, M365 Collaboration teams, Enterprise Apps, etc.) and Classified IT to improve request cycles, routing, quality of closure, and transparency.\n• Develop and manage a communication strategy to 'close the loop' with employees, informing them of the specific improvements made based on their feedback and survey results.\n• Create and deliver presentations that translate technical DEX metrics into business value for SMS IT leadership.\n• Define and document business processes for the Digital Experience Scorecard to ensure consistent measurement and reporting across the organization.\n• Support AV teams to standardize conference rooms into Microsoft Teams Room builds, improving the reliability and seamlessness of the hybrid meeting experience.\n• Support and track SMS IT and Enterprise IT projects and initiatives to improve systemic issues such as tool performance, access provisioning, identity behaviors, onboarding, and meeting room technology.\n• Maintain a regular and predictable work schedule.\n• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.\n• Perform other duties as necessary.\n On-Site Work Environment: This position requires regular in-person engagement by working on-site three",
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