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Associate, Inside Sales to Service

85417d99 Be62 4883 9afa D7cdf9cfe7e5 9200288720071 2 · Headquarters, Jacksonville, FL, US, Jacksonville, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company85417d99 Be62 4883 9afa D7cdf9cfe7e5 9200288720071 2
TitleAssociate, Inside Sales to Service
Normalized title-
Department / team-
LocationFL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-14 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company85417d99 Be62 4883 9afa D7cdf9cfe7e5 9200288720071 2
Source87eb84b7-48d2-44b3-b028-838670344b87
ATS providerADP Workforce Now Recruiting

Description

The Inside Sales and Service Associate will be the frontline driver of revenue growth - activating new customers, expanding existing accounts, and winning back customers who've gone elsewhere. This position will use a proven sales methodology to teach customers about hidden costs, tailor solutions to their specific needs, and confidently guide them to better purchasing decisions. This is strategic, consultative selling position, becoming a trusted advisor to businesses that rely on paper, packaging, and wide format printing materials to run their operations. ( This is meant to be a guide. Duties may vary dependent upon management.) Essential Position Functions: Execute disciplined, high-volume outbound calling, email, and social campaigns to engage prospects, dormant accounts, and expansion opportunities with compelling value propositions Proactively engage, manage, and grow by reactivation a portfolio of lapsed, churned, or lagging performance accounts to manage full sales cycles from initial contact through negotiation, close, and re-order purchase establishment Challenge customer assumptions and teach new perspectives on their business problems using insights and industry knowledge to uncover latent opportunities within accounts Increase order size and frequency by teaching customers about inventory optimization, bulk purchasing advantages, other consolidation benefits, and total cost implications beyond unit price Drive pipeline velocity by qualifying, advancing, and steering momentum in sales efforts toward close Develop and deliver customized solution presentations tailored to specific stakeholder priorities Prepare accurate quotes, proposals, and programs based on customer requirements and margin targets Maintain and update CRM, sales automation, and other tools with accurate account information, activities, and sales forecast Build and manage a qualified pipeline representing 3-4x quota coverage Collaborate with operations, logistics, and customer service teams to ensure seamless order fulfillment Achieve or exceed monthly and quarterly sales quotas for revenue and margin Stay current on product knowledge, industry trends, and competitive landscape Participate in sales training, coaching sessions, and team meetings Build relationships with cross-departmental leaders and customers to address and resolve post-sale customer issues and disputes. Identify opportunities to improve efficiency through tools, automation, targeting, and workflow enhancements Prepare and present regular performance reports, insights, and recommendations to leadership Other duties as assigned. This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. Education and/or Experience: Bachelors degree in business, marketing, or a related field, or equivalent experience preferred 2+ years of B2B inside sales experience with a track record of consistently exceeding quota Experience or working knowledge of Challenger Sales Methodology Proven success in scaling inside sales organizations in a B2B environment Merchant distribution experience preferred. Proven track record of managing teams to achieve revenue and margin targets Excellent people and relationship skills. Proven attention to detail. Experience using ERP, CRM, service management, and contact center technologies, and sales performance tools Ability to multitask and prioritize workload. Must have intermediate Microsoft Office (Word, Excel, Outlook) skills. Must be able to efficiently use a Windows-based computer. Ability to prioritize and complete assignments accurately and in a timely manner. Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment. Strong interpersonal, organizational, oral and written communications skills. Must be able to read and communicate in English, for safe and effective performance of the job and business operations. Must be able to work alone, and with a team. Must be able to pass a drug screen and criminal background check. Work Environment: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Regularly required to walk and stand continuously for long periods of time. Talk or hear, both in person and by telephone. Reach with hands and arms. Specific vision requirements include close vision, distance vision and the ability to adjust focus. Lift up to 25 lbs. Mental Demands Regularly required to use written and oral communication skills. Will interact regularly with managers and staff. Must be able to work independently with little supervision. Work Environment Employee works under typical office conditions, and the noise level is usually quiet.

Full job record

Job ID44ecc669659d14aaa2a7c7e0f10df6a527ddfcb2
Org ID16046460-22a9-48ca-ab49-92eb7b845872
Source ID87eb84b7-48d2-44b3-b028-838670344b87
Board ID87eb84b7-48d2-44b3-b028-838670344b87
Provideradp_workforcenow
Provider Job Key519009
TitleAssociate, Inside Sales to Service
Normalized Title—
Statusactive
Activeyes
Location TextHeadquarters, Jacksonville, FL, US, Jacksonville, FL
Department—
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Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
City—
Salary Raw—
Salary Min—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=85417d99-be62-4883-9afa-d7cdf9cfe7e5&ccId=9200288720071_2&lang=en_US&type=JS&jobId=519009&jwId=9200875549319_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=85417d99-be62-4883-9afa-d7cdf9cfe7e5&ccId=9200288720071_2&lang=en_US&type=JS&jobId=519009&jwId=9200875549319_1
First Seen At2026-05-31 18:42:45Z
Last Seen At2026-06-06 11:56:12Z
Last Checked At2026-06-06 11:56:12Z
Last Changed At2026-06-06 11:56:12Z
Inactive At—
Source Posted At2026-05-14 16:42:00Z
Source Updated At—
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Event Fields
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    "requisitionDescription": "<div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;' data-pasted=\"true\"><span style=\"font-family:Calibri;\">The Inside Sales and Service Associate will be the frontline driver of revenue growth - activating new customers, expanding existing accounts, and winning back customers who&#39;ve gone elsewhere. &nbsp;This position will use a proven sales methodology to teach customers about hidden costs, tailor solutions to their specific needs, and confidently guide them to better purchasing decisions. This is strategic, consultative selling position, becoming a trusted advisor to businesses that rely on paper, packaging, and wide format printing materials to run their operations.&nbsp;</span><span style=\"font-family:Calibri;color:black;background:white;\">(</span><strong><span style=\"font-family:Calibri;color:black;\">This is meant to be a guide. Duties may vary dependent upon management.)</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;color:black;background:white;\">&nbsp;</span><strong><span style=\"font-size:16px;font-family:Calibri;\">Essential Position Functions:</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Execute disciplined, high-volume outbound calling, email, and social campaigns to engage prospects, dormant accounts, and expansion opportunities with compelling value propositions</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Proactively engage, manage, and grow by reactivation a portfolio of lapsed, churned, or lagging performance accounts to manage full sales cycles from initial contact through negotiation, close, and re-order purchase establishment</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Challenge customer assumptions and teach new perspectives on their business problems using insights and industry knowledge to uncover latent opportunities within accounts</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Increase order size and frequency by teaching customers about inventory optimization, bulk purchasing advantages, other consolidation benefits, and total cost implications beyond unit price</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Drive pipeline velocity by qualifying, advancing, and steering momentum in sales efforts toward close</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Develop and deliver customized solution presentations tailored to specific stakeholder priorities</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Prepare accurate quotes, proposals, and programs based on customer requirements and margin targets</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Maintain and update CRM, sales automation, and other tools with accurate account information, activities, and sales forecast</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Build and manage a qualified pipeline representing 3-4x quota coverage</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Collaborate with operations, logistics, and customer service teams to ensure seamless order fulfillment</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Achieve or exceed monthly and quarterly sales quotas for revenue and margin</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Stay current on product knowledge, industry trends, and competitive landscape</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Participate in sales training, coaching sessions, and team meetings&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:Calibri;\">Build relationships with cross-departmental leaders and customers to address and resolve post-sale customer issues and disputes.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:Calibri;\">Identify opportunities to improve efficiency through tools, automation, targeting, and workflow enhancements</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:Calibri;\">Prepare and present regular performance reports, insights, and recommendations to leadership</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:Calibri;\">Other duties as assigned.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><em><span style=\"font-size:13px;font-family:Calibri;color:black;\">This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. &nbsp;It does not prescribe or restrict the work that may be assigned. &nbsp;Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;font-family:Calibri;\">Education and/or Experience:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:Calibri;\">Bachelors degree in business, marketing, or a related field, or equivalent experience preferred</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">2+ years of B2B inside sales experience with a track record of consistently exceeding quota</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Experience or working knowledge of Challenger Sales Methodology</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Proven success in scaling inside sales organizations in a B2B environment</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Merchant distribution experience preferred.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Proven track record of managing teams to achieve revenue and margin targets</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Excellent people and relationship skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Proven attention to detail.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Experience using ERP, CRM, service management, and contact center technologies, and sales performance tools</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Ability to multitask and prioritize workload.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;color:black;\"><span style=\"font-family:Calibri;\">Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:Calibri;color:black;\">Must be able to efficiently use a Windows-based computer.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Ability to prioritize and complete assignments accurately and in a timely manner.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:     Calibri;\">Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:Calibri;\">Strong interpersonal, organizational, oral and written communications skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style='font-family:     \"Times New Roman\";'>Must be able to read and communicate in English, for safe and effective performance of the job and business operations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;color:black;\"><span style=\"font-family:Calibri;\">Must be able to work alone, and with a team.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;\"><span style=\"font-family:Calibri;\">Must be able to pass a drug screen and criminal background check.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;font-family:Calibri;\">Work Environment:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. &nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-family:Calibri;color:black;\">Physical Demands</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;background:white;\"><span style=\"font-family:     Calibri;color:black;\">Regularly required to walk and stand continuously for long periods of time.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;background:white;\"><span style=\"font-family:     Calibri;color:black;\">Talk or hear, both in person and by telephone.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;background:white;\"><span style=\"font-family:     Calibri;color:black;\">Reach with hands and arms.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;background:white;\"><span style=\"font-family:     Calibri;color:black;\">Specific vision requirements include close vision, distance vision and the ability to adjust focus.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;background:white;\"><span style=\"font-family:     Calibri;color:black;\">Lift up to 25 lbs.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-family:Calibri;color:black;\">Mental Demands</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;background:white;\"><span style=\"font-family:     Calibri;color:black;\">Regularly required to use written and oral communication skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;background:white;\"><span style=\"font-family:     Calibri;color:black;\">Will interact regularly with managers and staff.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;background:white;\"><span style=\"font-family:     Calibri;color:black;\">Must be able to work independently with little supervision.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-family:Calibri;color:black;\">Work Environment</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family: initial;background:white;\"><span style=\"font-family:     Calibri;color:black;\">Employee works under typical office conditions, and the noise level is usually quiet.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><em><span style=\"font-family:Calibri;\">&nbsp;</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><br></p></div>\n",
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    "itemID": "9200875549319_1",
    "postDate": "2026-05-14T12:42:00.000-04:00",
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            "codeValue": "HomeDepartment"
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          "stringValue": "Sales "
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    "requisitionTitle": "Associate, Inside Sales to Service",
    "clientRequisitionID": "2322",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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          "postalCode": "32207",
          "countrySubdivisionLevel1": {
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        "nameCode": {
          "shortName": "Headquarters, Jacksonville, FL, US"
        },
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    "screeningRequirements": [],
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    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/519009?cid=85417d99-be62-4883-9afa-d7cdf9cfe7e5&ccId=9200288720071_2&lang=en_US&locale=en_US",
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