Customer Account Leader

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    "ExternalDescriptionStr": "<p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Customer Account Leader</strong></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Location:</strong> Richmond BC, Canada</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Build an Aviation Career You’re Proud Of</strong></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">At StandardAero, we use our ingenuity and know-how to solve aviation’s most complex challenges. Together, we get the job done—and done well. Our stability, resources, and respectful culture support long-term career growth with a team you can count on every day.</span></p><hr><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Position Overview</strong></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">As a <strong>Customer Account Leader</strong>, you will serve as the primary liaison between customers and internal teams, ensuring seamless execution of product transactions across operations, engineering, materials, and sales. You will drive customer satisfaction while balancing business objectives, cost management, and operational performance within a fast-paced, regulated aviation environment.</span></p><hr><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You’ll Do</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">Act as the primary point of contact for customers, coordinating across operations, engineering, materials, and sales to ensure accurate and timely execution of orders and services&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Manage end-to-end order lifecycle, including order intake, validation, work scope changes, estimates, invoicing, and delivery coordination&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Interpret customer contracts and technical documentation to ensure compliance with agreed terms, pricing, and regulatory requirements&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Monitor cost performance, analyze estimate-to-invoice variances (EIVA), and proactively identify and resolve cost overruns&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Provide customers with updates on pricing, scheduling, delivery timelines, and alternative solutions, managing expectations throughout the service cycle&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Lead resolution of customer concerns, including root cause analysis, cost impact assessment, and recommended solutions&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Coordinate warranty claims, credits, and debits, ensuring accurate and timely resolution&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Apply project management principles to plan work scopes, manage timelines, assess risks, and implement mitigation strategies&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Maintain accurate data in CRM/Salesforce and internal systems, ensuring compliance with company, customer, and regulatory requirements&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Build and maintain strong relationships with internal and external stakeholders while supporting continuous improvement initiatives and team performance&nbsp;</span></li></ul><hr><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Basic Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">Minimum of 2+ years of experience in a customer-facing, operations, supply chain, or account management role&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Minimum of 2+ years of experience managing customer orders or service transactions, including order processing, quoting, or invoicing&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Minimum of 1+ year of experience interpreting contracts, purchase orders, or technical documents and applying requirements to business processes&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Minimum of 1+ year of experience analyzing cost, pricing, or performance data to support decision-making&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrated experience managing multiple concurrent priorities and meeting established deadlines in a professional environment&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Experience collaborating with cross-functional teams (e.g., operations, engineering, supply chain, sales) to achieve business objectives&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Experience resolving customer issues or complaints, including identifying root cause and implementing corrective actions&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrated ability to communicate effectively in English, both written and verbal, in a professional business environment&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Legally authorized to work in Canada without current or future employer sponsorship</span></li></ul><hr><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Preferred Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">Diploma in Business Administration, Commerce, or a related field with a minimum of 2 years of relevant experience, or a Bachelor’s degree in a related field, or an equivalent combination of education and experience&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Experience in aerospace, manufacturing, MRO, or other regulated/technical industries&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Experience supporting contractual and/or transactional customers (e.g., PBTH, field service, long-term agreements)&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Knowledge of inventory management, logistics coordination, or production planning&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma)&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Understanding of export compliance and regulatory requirements&nbsp;</span></li></ul><hr><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Benefits That Make Life Better</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">Comprehensive Healthcare&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Pension/Retirement Savings Plans &nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Paid Time Off &amp; Holidays&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Career Development &amp; Training Opportunities&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Employee Assistance Program&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Inclusive &amp; Collaborative Work Environment&nbsp;</span></li></ul><p>&nbsp;</p>",
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    "CorporateDescriptionStr": "<b>Raising the Standard of Excellence since 1911</b>\n<div>\n <b><br></b>\n <div>\n  With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.\n </div>\n <div>\n  <br>\n </div>\n <div>\n  <div>\n   <b>Inclusivity Is Our Standard</b>\n  </div>\n  <div>\n   <b><br></b>\n  </div>\n  <div>\n   It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.\n  </div>\n </div>\n</div>",
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