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Representative, Sharing Economy Express Team

Hdks Fa Ca2 Oraclecloud Com CX 1 · Canada; Mississauga - 77 City Centre; Dartmouth - 238 Brownlow; Waterloo - 111 Westmount S; Calgary - 11 Ave SW; Toronto - 5700 Yonge; Ottawa - 343 Preston · Hybrid · Active · $43,700–$80,500 / year · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHdks Fa Ca2 Oraclecloud Com CX 1
TitleRepresentative, Sharing Economy Express Team
Normalized title-
Department / teamClaims
LocationCanada
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$43,700–$80,500 / year
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-19 / 2026-06-20
Changed / last seen2026-06-21 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from Hdks Fa Ca2 Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in Claims.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHdks Fa Ca2 Oraclecloud Com CX 1
Sourcef92001ae-1980-414f-9c58-2d4419b9c790
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The Opportunity Customer-focused Claims Specialist experienced in guiding customers through FNOL and managing commercial auto claims from intake to resolution. Known for delivering empathetic, accurate service while building trust, gathering key information, and ensuring timely follow-up. What to Expect Provide prompt, courteous, accurate, and fair claims service to all customers (internal and external). Guide customers through FNOL (First Notice of Loss) via telephone: Set up FNOL. Share contact details. Explain next steps in the claims journey. Respond to incoming calls and call out to customers in a courteous and compassionate manner Listen to customer and understand what matters to them in this claim and establish trust Gather all necessary claim adjudication information, using natural conversation flow Take ownership of each call until resolution: Follow up to ensure the promised actions are completed. Manage pending of commercial auto claims. Explain the claim process clearly via telephone and email. Interpret and apply policy wordings to determine coverage. Ensure claims are promptly and thoroughly investigated; collaborate with fraud investigators when needed. Work with customers, brokers, vendors, and stakeholders to resolve claims. Maintain detailed file records in appropriate systems. Process claims payments within authority level. Achieve targeted number of assigned claims annually while upholding core values. Perform other duties as assigned. Customer Experience Focus Guide Customers Through FNOL : Set up FNOL and ensure clarity on next steps. Connect and Build Trust : Respond to calls with compassion and friendliness. Listen attentively to understand customer needs. Create a Smooth Claims Experience : Use engaging conversation to gather claim details. Record information efficiently in InsurCloud. Inform and Support : Provide clear coverage information. Arrange additional services as needed. Additional Info Operating hours: 8 AM – 8 PM EST- Must be able to work 12-8pm shift What You Bring Professional, friendly, and courteous with customers and co-workers. Preferably hold a university degree, college diploma, or CIP designation. Minimum one year of APD claims experience (claims handling or first notice of loss). Knowledge of claims processes and procedures. Previous customer service or call centre experience is an asset. Active adjuster license in New Brunswick or ability to obtain one. Excel under pressure and adapt well to change. Efficient in high-volume, fast-paced environments. Strong analytical and decision-making skills; detail-oriented and highly organized. High proficiency with Windows programs; excellent keyboarding skills. Team-oriented; value collaboration and shared goals. Excellent written and verbal communication skills; strong listening skills. Bilingualism (French/English) is an asset. Salary Range: $43,700 - $80,500 Organization Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering. We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here. Company Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. This position is being posted to fill an existing vacancy. Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. What’s in it for you? Hybrid work schedule for most roles Company share ownership program Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services Go ahead and expect a lot — you deserve it. It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected]. This role requires successful clearance of background checks (including criminal checks and leadership references). #LI-Hybrid

Full job record

Job ID44d5f449c50e64b4f3b5fb09eb0158f0623c690b
Org ID5cd60e0f-4918-41e9-8df8-3cbe75f5b740
Source IDf92001ae-1980-414f-9c58-2d4419b9c790
Board IDf92001ae-1980-414f-9c58-2d4419b9c790
Provideroracle_hcm
Provider Job Key9172
TitleRepresentative, Sharing Economy Express Team
Normalized Title—
Statusactive
Activeyes
Location TextCanada; Mississauga - 77 City Centre; Dartmouth - 238 Brownlow; Waterloo - 111 Westmount S; Calgary - 11 Ave SW; Toronto - 5700 Yonge; Ottawa - 343 Preston
DepartmentClaims
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryCanada
Region—
City—
Salary RawSalary Range: $43,700 - $80,500 Organization Definity is the parent company to some of Canada’s most long-stand
Salary Min43,700
Salary Max80,500
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://hdks.fa.ca2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Careers-Definity/job/9172
Apply URLhttps://hdks.fa.ca2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Careers-Definity/job/9172
First Seen At2026-06-20 12:39:53Z
Last Seen At2026-06-22 15:06:24Z
Last Checked At2026-06-22 15:06:24Z
Last Changed At2026-06-21 12:43:09Z
Inactive At—
Source Posted At2026-06-19 15:33:33Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hdks.fa.ca2.oraclecloud.com|CX_1/date=2026-06-22/2026-06-22T15-06-18-629Z-8b35b1ff2641f139c8ea65ddf83b6f7323551587446f3e9903b6d8773c5ef021.json
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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;<strong>The Opportunity</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Customer-focused Claims Specialist experienced in guiding customers through FNOL and managing commercial auto claims from intake to resolution. Known for delivering empathetic, accurate service while building trust, gathering key information, and ensuring timely follow-up.&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>&nbsp;What to Expect</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide prompt, courteous, accurate, and fair claims service to all customers (internal and external).</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Guide customers through FNOL (First Notice of Loss) via telephone:</span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Set up FNOL.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Share contact details.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Explain next steps in the claims journey.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Respond to incoming calls and call out to customers in a courteous and compassionate manner</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;Listen to customer and understand what matters to them in this claim and establish trust</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;Gather all necessary claim adjudication information, using natural conversation flow</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Take ownership of each call until resolution:</span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Follow up to ensure the promised actions are completed.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Manage pending of commercial auto claims.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Explain the claim process clearly via telephone and email.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Interpret and apply policy wordings to determine coverage.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ensure claims are promptly and thoroughly investigated; collaborate with fraud investigators when needed.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Work with customers, brokers, vendors, and stakeholders to resolve claims.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Maintain detailed file records in appropriate systems.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Process claims payments within authority level.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Achieve targeted number of assigned claims annually while upholding core values.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Perform other duties as assigned.</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>&nbsp;Customer Experience Focus</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Guide Customers Through FNOL</strong>:</span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Set up FNOL and ensure clarity on next steps.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Connect and Build Trust</strong>:</span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Respond to calls with compassion and friendliness.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Listen attentively to understand customer needs.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Create a Smooth Claims Experience</strong>:</span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Use engaging conversation to gather claim details.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Record information efficiently in InsurCloud.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Inform and Support</strong>:</span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide clear coverage information.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Arrange additional services as needed.</span></span></li></ul></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>&nbsp;Additional Info</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Operating hours:&nbsp;<strong>8 AM – 8 PM EST- Must be able to work 12-8pm shift&nbsp;</strong></span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You Bring&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Professional, friendly, and courteous with customers and co-workers.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Preferably hold a university degree, college diploma, or CIP designation.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Minimum one year of APD claims experience (claims handling or first notice of loss).</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Knowledge of claims processes and procedures.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Previous customer service or call centre experience is an asset.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Active adjuster license in New Brunswick or ability to obtain one.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Excel under pressure and adapt well to change.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Efficient in high-volume, fast-paced environments.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong analytical and decision-making skills; detail-oriented and highly organized.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">High proficiency with Windows programs; excellent keyboarding skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Team-oriented; value collaboration and shared goals.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Excellent written and verbal communication skills; strong listening skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Bilingualism (French/English) is an asset.&nbsp;</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Salary Range:&nbsp;</strong>$43,700 - $80,500</span></span></p>",
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