Director of Platform Engineering & Operations

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    "description": "<h1 style=\"margin-top:32px;\"><span style=\"font-size:14pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#0f4761;\">Director of Platform Engineering &amp; Operations</span></span></span></span></h1>\r\n\r\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Location:</b> Charlotte, NC (Onsite)<br />\r\n<b>Reporting to:</b> Chief Technology Officer (CTO)</span></span></p>\r\n\r\n<p class=\"MsoNoSpacing\">&nbsp;</p>\r\n\r\n<h2 style=\"margin-top:13px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">About Velocitor Solutions</span></span></span></span></h2>\r\n\r\n<p class=\"MsoNoSpacing\">&nbsp;</p>\r\n\r\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Velocitor Solutions is a leader in enterprise fleet management and mobile innovation, celebrating over 25 years of profitably growing technology. We go beyond standard telematics by offering a comprehensive, managed ecosystem&mdash;managing over 200,000 mobile assets for Fortune 500 clients across North America. Our V-Track platform integrates GPS tracking, AI-powered video telematics, and real-time data to drive safety and efficiency. We are in a pivotal phase of growth and looking to expand technology team.</span></span></p>\r\n\r\n<h2 style=\"margin-top:13px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">Why Join Velocitor Solutions</span></span></span></span></h2>\r\n\r\n<p class=\"MsoNoSpacing\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Take charge of the platform that enables 24x7 fleet operations for leading enterprises, where your leadership drives both customer success and business growth. In this role, you&rsquo;ll stay hands-on with technology while shaping strategy, building, and mentoring a high-performing team as Velocitor scales and modernizes its tech stack. Reporting directly to the CTO, you&rsquo;ll collaborate with executive leadership, tackle challenges like hybrid cloud architecture, disaster recovery, and Kubernetes at scale, and ensure operational excellence in a dynamic, growth-focused environment.</span></span></span></p>\r\n\r\n<h2 style=\"margin-top:13px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">Role Summary</span></span></span></span></h2>\r\n\r\n<p class=\"MsoNoSpacing\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">The Director of Platform Engineering &amp; Operations is responsible for Velocitor&rsquo;s entire technology platform&mdash;overseeing both customer-facing systems and internal infrastructure to ensure 24x7 availability, security, and scalability across Azure cloud and on-premise environments. This hands-on leadership role balances technical execution and strategic management, including building a high-performing team, driving operational excellence, implementing security controls, and supporting the company&rsquo;s rapid growth.</span></span></span></p>\r\n\r\n<h2 style=\"margin-top:13px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">Key Responsibilities</span></span></span></span></h2>\r\n\r\n<h3 style=\"margin-top:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">Leadership &amp; Strategy</span></span></span></span></h3>\r\n\r\n<ul style=\"margin-bottom:13px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Build, mentor, and retain a team of 8 engineers across infrastructure/network, DevOps/SRE, and desktop/end-user support, providing technical coaching, career development, and performance management.</span></span></span></li>\r\n\t<li style=\"margin-bottom:13px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Own platform strategy, roadmap, and execution to meet business goals and customer SLAs</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Define and track operational KPIs (availability, MTTR, change success rate, incident volume, cloud cost efficiency) and present regular updates to the CTO and executive team.</span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Take full ownership of platform strategy, roadmap, and execution aligned with business objectives, product needs, and customer SLAs.</span></span></span></li>\r\n\t<li style=\"margin-bottom:13px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Establish operational cadence: incident reviews, change advisory board, service desk metrics, team retrospectives, and continuous improvement culture.</span></span></span></li>\r\n</ul>\r\n\r\n<h3 style=\"margin-top:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">Platform Operations &amp; Architecture</span></span></span></span></h3>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Own the design, implementation, and 24x7 operation of Velocitor&#39;s hybrid infrastructure (Azure + on-premise) supporting both production and internal corporate systems.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure high availability, scalability, performance, security, and cost efficiency across all environments.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Hands-on architecture and implementation of cloud infrastructure, networking, identity management (Azure AD/Entra, RBAC), storage, backup, monitoring, and observability.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Drive cloud optimization initiatives: rightsizing, reserved capacity, architectural improvements, and cost governance across Azure workloads.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Define and enforce platform standards for networking, security, identity, logging, alerting, and operational discipline.</span></span></li>\r\n</ul>\r\n\r\n<h3 style=\"margin-top:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">DevOps &amp; Site Reliability Engineering</span></span></span></span></h3>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Lead DevOps and SRE transformation: implement CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep), containerization (Kubernetes), and modern deployment practices</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Hands-on implementation of Kubernetes clusters, container orchestration, service mesh, and cloud-native architecture patterns</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Establish SRE principles: error budgets, SLOs/SLIs, blameless postmortems, observability (metrics/logs/traces), and reliability engineering culture</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Build and optimize CI/CD tooling and workflows to improve release velocity, reduce deployment risk, and increase developer productivity</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Implement robust change management processes (risk assessment, testing, communication, rollback procedures) that balance speed, safety, and audit readiness</span></span></li>\r\n</ul>\r\n\r\n<h3 style=\"margin-top:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">Information Security &amp; Compliance</span></span></span></span></h3>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Implement security and compliance controls, including access management, logging and monitoring, vulnerability management, incident response, and audit evidence collection.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Establish security best practices across infrastructure: network segmentation, firewall rules, encryption (data at rest/in transit), secrets management, privileged access management.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Lead incident response for infrastructure and platform issues, including root cause analysis, remediation, and process improvements.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Own Disaster Recovery strategy and execution: define RPO/RTO targets, architect multi-region and hybrid DR solutions, develop runbooks, and conduct regular DR testing</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure backup and restore capabilities across all critical systems with documented procedures and validated recovery processes</span></span></li>\r\n</ul>\r\n\r\n<h3 style=\"margin-top:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">Desktop &amp; End-User Support</span></span></span></span></h3>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Oversee desktop, endpoint, and telecom services (laptops, mobile devices, productivity tools, collaboration platforms, voice/conferencing) to deliver reliable, secure employee experiences</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Implement IT service management practices (incident, request, problem, asset management) with clear SLAs and user satisfaction metrics</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Manage vendor relationships across infrastructure, telecom, SaaS, and managed services&mdash;evaluate contracts, optimize licensing, and ensure service quality</span></span></li>\r\n</ul>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Director of Platform Engineering & Operations\",\"identifier\":\"J18L7620133\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/9DC80B065A274C5C8ABA7C54ECA383E2/jobs/20133\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=9DC80B065A274C5C8ABA7C54ECA383E2\",\"datePosted\":\"2026-02-06\",\"description\":\"Job DetailsJob Location: Charlotte, NC 28217Position Type: Full TimeDirector of Platform Engineering &amp; Operations\\r\\n\\r\\nLocation: Charlotte, NC (Onsite)\\r\\nReporting to: Chief Technology Officer (CTO)\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Velocitor Solutions\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nVelocitor Solutions is a leader in enterprise fleet management and mobile innovation, celebrating over 25 years of profitably growing technology. We go beyond standard telematics by offering a comprehensive, managed ecosystem&mdash;managing over 200,000 mobile assets for Fortune 500 clients across North America. Our V-Track platform integrates GPS tracking, AI-powered video telematics, and real-time data to drive safety and efficiency. We are in a pivotal phase of growth and looking to expand technology team.\\r\\n\\r\\nWhy Join Velocitor Solutions\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTake charge of the platform that enables 24x7 fleet operations for leading enterprises, where your leadership drives both customer success and business growth. In this role, you&rsquo;ll stay hands-on with technology while shaping strategy, building, and mentoring a high-performing team as Velocitor scales and modernizes its tech stack. Reporting directly to the CTO, you&rsquo;ll collaborate with executive leadership, tackle challenges like hybrid cloud architecture, disaster recovery, and Kubernetes at scale, and ensure operational excellence in a dynamic, growth-focused environment.\\r\\n\\r\\nRole Summary\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Director of Platform Engineering &amp; Operations is responsible for Velocitor&rsquo;s entire technology platform&mdash;overseeing both customer-facing systems and internal infrastructure to ensure 24x7 availability, security, and scalability across Azure cloud and on-premise environments. This hands-on leadership role balances technical execution and strategic management, including building a high-performing team, driving operational excellence, implementing security controls, and supporting the company&rsquo;s rapid growth.\\r\\n\\r\\nKey Responsibilities\\r\\n\\r\\nLeadership &amp; Strategy\\r\\n\\r\\n\\r\\n\\tBuild, mentor, and retain a team of 8 engineers across infrastructure/network, DevOps/SRE, and desktop/end-user support, providing technical coaching, career development, and performance management.\\r\\n\\tOwn platform strategy, roadmap, and execution to meet business goals and customer SLAs\\r\\n\\tDefine and track operational KPIs (availability, MTTR, change success rate, incident volume, cloud cost efficiency) and present regular updates to the CTO and executive team.\\r\\n\\tTake full ownership of platform strategy, roadmap, and execution aligned with business objectives, product needs, and customer SLAs.\\r\\n\\tEstablish operational cadence: incident reviews, change advisory board, service desk metrics, team retrospectives, and continuous improvement culture.\\r\\n\\r\\n\\r\\nPlatform Operations &amp; Architecture\\r\\n\\r\\n\\r\\n\\tOwn the design, implementation, and 24x7 operation of Velocitor&#39;s hybrid infrastructure (Azure + on-premise) supporting both production and internal corporate systems.\\r\\n\\tEnsure high availability, scalability, performance, security, and cost efficiency across all environments.\\r\\n\\tHands-on architecture and implementation of cloud infrastructure, networking, identity management (Azure AD/Entra, RBAC), storage, backup, monitoring, and observability.\\r\\n\\tDrive cloud optimization initiatives: rightsizing, reserved capacity, architectural improvements, and cost governance across Azure workloads.\\r\\n\\tDefine and enforce platform standards for networking, security, identity, logging, alerting, and operational discipline.\\r\\n\\r\\n\\r\\nDevOps &amp; Site Reliability Engineering\\r\\n\\r\\n\\r\\n\\tLead DevOps and SRE transformation: implement CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep), containerization (Kubernetes), and modern deployment practices\\r\\n\\tHands-on implementation of Kubernetes clusters, container orchestration, service mesh, and cloud-native architecture patterns\\r\\n\\tEstablish SRE principles: error budgets, SLOs/SLIs, blameless postmortems, observability (metrics/logs/traces), and reliability engineering culture\\r\\n\\tBuild and optimize CI/CD tooling and workflows to improve release velocity, reduce deployment risk, and increase developer productivity\\r\\n\\tImplement robust change management processes (risk assessment, testing, communication, rollback procedures) that balance speed, safety, and audit readiness\\r\\n\\r\\n\\r\\nInformation Security &amp; Compliance\\r\\n\\r\\n\\r\\n\\tImplement security and compliance controls, including access management, logging and monitoring, vulnerability management, incident response, and audit evidence collection.\\r\\n\\tEstablish security best practices across infrastructure: network segmentation, firewall rules, encryption (data at rest/in transit), secrets management, privileged access management.\\r\\n\\tLead incident response for infrastructure and platform issues, including root cause analysis, remediation, and process improvements.\\r\\n\\tOwn Disaster Recovery strategy and execution: define RPO/RTO targets, architect multi-region and hybrid DR solutions, develop runbooks, and conduct regular DR testing\\r\\n\\tEnsure backup and restore capabilities across all critical systems with documented procedures and validated recovery processes\\r\\n\\r\\n\\r\\nDesktop &amp; End-User Support\\r\\n\\r\\n\\r\\n\\tOversee desktop, endpoint, and telecom services (laptops, mobile devices, productivity tools, collaboration platforms, voice/conferencing) to deliver reliable, secure employee experiences\\r\\n\\tImplement IT service management practices (incident, request, problem, asset management) with clear SLAs and user satisfaction metrics\\r\\n\\tManage vendor relationships across infrastructure, telecom, SaaS, and managed services&mdash;evaluate contracts, optimize licensing, and ensure service quality\\r\\n\\r\\nQualificationsRequired Qualifications\\r\\n\\r\\n\\r\\n\\t10+ years of progressive experience in IT infrastructure and operations, with at least 3&ndash;5 years in a leadership role managing teams delivering hybrid cloud environments.\\r\\n\\tDeep expertise with Microsoft Azure including compute (VMs, App Services, Functions), networking (VNets, NSGs, load balancers), identity (Azure AD/Entra, RBAC), security, monitoring, and cost management.\\r\\n\\tProven track record architecting and operating highly available, mission-critical systems supporting 24x7 customer-facing platforms at enterprise scale.\\r\\n\\tStrong background in security and compliance, with experience implementing controls \\r\\n\\tDemonstrated leadership of DevOps/SRE teams with hands-on experience building CI/CD pipelines, managing Kubernetes clusters, implementing Infrastructure as Code (Terraform, ARM/Bicep), and operating observability platforms\\r\\n\\tSolid understanding and ownership of change management processes (ITIL or similar) including change advisory boards, risk assessment, and audit-ready documentation.\\r\\n\\tHands-on experience designing and executing Disaster Recovery strategies in cloud and data center environments, including DR testing and runbook development.\\r\\n\\tExperience overseeing desktop/end-user support and telecom services in a growing, distributed organization.\\r\\n\\tProven ability to recruit, develop, and retain high-performing technical teams with a coaching-oriented leadership style\\r\\n\\tExcellent communication and stakeholder management skills&mdash;ability to translate technical complexity into business impact for executive and non-technical audiences\\r\\n\\tThrives in fast-paced, dynamic environments with rapidly changing priorities and ambiguity\\r\\n\\tStrong ownership mentality: you take accountability for outcomes, drive issues to resolution, and lead by example\\r\\n\\r\\n\\r\\nPreferred Skills\\r\\n\\r\\n\\r\\n\\tExperience in B2B SaaS, telematics, fleet management, IoT, or other real-time, data-intensive platforms serving enterprise customers\\r\\n\\tFamiliarity with ITSM tools (Jira Service Management, ServiceNow), configuration management databases (CMDB), and IT asset management practices\\r\\n\\tExperience with observability and monitoring platforms (Datadog, New Relic, Prometheus/Grafana, Azure Monitor, Application Insights)\\r\\n\\tBackground supporting real-time GPS tracking, vehicle telematics, or IoT device management platforms\\r\\n\\tRelevant certifications: Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, CISSP, CISM, ITIL Foundation or higher\\r\\n\\tExperience scaling infrastructure to support rapid business growth (2x&ndash;3x revenue in 2&ndash;3 years)\\r\\n\\tPrior experience operating in regulated or compliance-driven environments (SOC 2, ISO 27001, HIPAA, FedRAMP)\\r\\n\\tHands-on experience with Azure Kubernetes Service (AKS), Azure DevOps, GitHub Actions, or similar CI/CD platforms\\r\\n\\tUnderstanding of fleet management industry compliance requirements (FMCSA, ELD mandates, hours-of-service regulations)\\r\\n\\r\\n\\r\\nCompensation &amp; Benefits\\r\\n\\r\\n\\r\\n\\tCompetitive salary commensurate with experience and qualifications.\\r\\n\\tComprehensive health, dental, and vision insurance.\\r\\n\\tPaid time off and holidays.\\r\\n\\tRetirement savings plan options.\\r\\n\\tOpportunities for career advancement and professional growth.\\r\\n\\r\\n\",\"responsibilities\":\"Director of Platform Engineering &amp; Operations\\r\\n\\r\\nLocation: Charlotte, NC (Onsite)\\r\\nReporting to: Chief Technology Officer (CTO)\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Velocitor Solutions\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nVelocitor Solutions is a leader in enterprise fleet management and mobile innovation, celebrating over 25 years of profitably growing technology. We go beyond standard telematics by offering a comprehensive, managed ecosystem&mdash;managing over 200,000 mobile assets for Fortune 500 clients across North America. Our V-Track platform integrates GPS tracking, AI-powered video telematics, and real-time data to drive safety and efficiency. We are in a pivotal phase of growth and looking to expand technology team.\\r\\n\\r\\nWhy Join Velocitor Solutions\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTake charge of the platform that enables 24x7 fleet operations for leading enterprises, where your leadership drives both customer success and business growth. In this role, you&rsquo;ll stay hands-on with technology while shaping strategy, building, and mentoring a high-performing team as Velocitor scales and modernizes its tech stack. Reporting directly to the CTO, you&rsquo;ll collaborate with executive leadership, tackle challenges like hybrid cloud architecture, disaster recovery, and Kubernetes at scale, and ensure operational excellence in a dynamic, growth-focused environment.\\r\\n\\r\\nRole Summary\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Director of Platform Engineering &amp; Operations is responsible for Velocitor&rsquo;s entire technology platform&mdash;overseeing both customer-facing systems and internal infrastructure to ensure 24x7 availability, security, and scalability across Azure cloud and on-premise environments. This hands-on leadership role balances technical execution and strategic management, including building a high-performing team, driving operational excellence, implementing security controls, and supporting the company&rsquo;s rapid growth.\\r\\n\\r\\nKey Responsibilities\\r\\n\\r\\nLeadership &amp; Strategy\\r\\n\\r\\n\\r\\n\\tBuild, mentor, and retain a team of 8 engineers across infrastructure/network, DevOps/SRE, and desktop/end-user support, providing technical coaching, career development, and performance management.\\r\\n\\tOwn platform strategy, roadmap, and execution to meet business goals and customer SLAs\\r\\n\\tDefine and track operational KPIs (availability, MTTR, change success rate, incident volume, cloud cost efficiency) and present regular updates to the CTO and executive team.\\r\\n\\tTake full ownership of platform strategy, roadmap, and execution aligned with business objectives, product needs, and customer SLAs.\\r\\n\\tEstablish operational cadence: incident reviews, change advisory board, service desk metrics, team retrospectives, and continuous improvement culture.\\r\\n\\r\\n\\r\\nPlatform Operations &amp; Architecture\\r\\n\\r\\n\\r\\n\\tOwn the design, implementation, and 24x7 operation of Velocitor&#39;s hybrid infrastructure (Azure + on-premise) supporting both production and internal corporate systems.\\r\\n\\tEnsure high availability, scalability, performance, security, and cost efficiency across all environments.\\r\\n\\tHands-on architecture and implementation of cloud infrastructure, networking, identity management (Azure AD/Entra, RBAC), storage, backup, monitoring, and observability.\\r\\n\\tDrive cloud optimization initiatives: rightsizing, reserved capacity, architectural improvements, and cost governance across Azure workloads.\\r\\n\\tDefine and enforce platform standards for networking, security, identity, logging, alerting, and operational discipline.\\r\\n\\r\\n\\r\\nDevOps &amp; Site Reliability Engineering\\r\\n\\r\\n\\r\\n\\tLead DevOps and SRE transformation: implement CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep), containerization (Kubernetes), and modern deployment practices\\r\\n\\tHands-on implementation of Kubernetes clusters, container orchestration, service mesh, and cloud-native architecture patterns\\r\\n\\tEstablish SRE principles: error budgets, SLOs/SLIs, blameless postmortems, observability (metrics/logs/traces), and reliability engineering culture\\r\\n\\tBuild and optimize CI/CD tooling and workflows to improve release velocity, reduce deployment risk, and increase developer productivity\\r\\n\\tImplement robust change management processes (risk assessment, testing, communication, rollback procedures) that balance speed, safety, and audit readiness\\r\\n\\r\\n\\r\\nInformation Security &amp; Compliance\\r\\n\\r\\n\\r\\n\\tImplement security and compliance controls, including access management, logging and monitoring, vulnerability management, incident response, and audit evidence collection.\\r\\n\\tEstablish security best practices across infrastructure: network segmentation, firewall rules, encryption (data at rest/in transit), secrets management, privileged access management.\\r\\n\\tLead incident response for infrastructure and platform issues, including root cause analysis, remediation, and process improvements.\\r\\n\\tOwn Disaster Recovery strategy and execution: define RPO/RTO targets, architect multi-region and hybrid DR solutions, develop runbooks, and conduct regular DR testing\\r\\n\\tEnsure backup and restore capabilities across all critical systems with documented procedures and validated recovery processes\\r\\n\\r\\n\\r\\nDesktop &amp; End-User Support\\r\\n\\r\\n\\r\\n\\tOversee desktop, endpoint, and telecom services (laptops, mobile devices, productivity tools, collaboration platforms, voice/conferencing) to deliver reliable, secure employee experiences\\r\\n\\tImplement IT service management practices (incident, request, problem, asset management) with clear SLAs and user satisfaction metrics\\r\\n\\tManage vendor relationships across infrastructure, telecom, SaaS, and managed services&mdash;evaluate contracts, optimize licensing, and ensure service quality\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"VELOCITOR SOLUTIONS\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=9DC80B065A274C5C8ABA7C54ECA383E2\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"851 Blairhill Rd\",\"addressLocality\":\"Charlotte\",\"addressRegion\":\"NC\",\"postalCode\":28217,\"addressCountry\":\"USA\"}},\"qualifications\":\"Required Qualifications\\r\\n\\r\\n\\r\\n\\t10+ years of progressive experience in IT infrastructure and operations, with at least 3&ndash;5 years in a leadership role managing teams delivering hybrid cloud environments.\\r\\n\\tDeep expertise with Microsoft Azure including compute (VMs, App Services, Functions), networking (VNets, NSGs, load balancers), identity (Azure AD/Entra, RBAC), security, monitoring, and cost management.\\r\\n\\tProven track record architecting and operating highly available, mission-critical systems supporting 24x7 customer-facing platforms at enterprise scale.\\r\\n\\tStrong background in security and compliance, with experience implementing controls \\r\\n\\tDemonstrated leadership of DevOps/SRE teams with hands-on experience building CI/CD pipelines, managing Kubernetes clusters, implementing Infrastructure as Code (Terraform, ARM/Bicep), and operating observability platforms\\r\\n\\tSolid understanding and ownership of change management processes (ITIL or similar) including change advisory boards, risk assessment, and audit-ready documentation.\\r\\n\\tHands-on experience designing and executing Disaster Recovery strategies in cloud and data center environments, including DR testing and runbook development.\\r\\n\\tExperience overseeing desktop/end-user support and telecom services in a growing, distributed organization.\\r\\n\\tProven ability to recruit, develop, and retain high-performing technical teams with a coaching-oriented leadership style\\r\\n\\tExcellent communication and stakeholder management skills&mdash;ability to translate technical complexity into business impact for executive and non-technical audiences\\r\\n\\tThrives in fast-paced, dynamic environments with rapidly changing priorities and ambiguity\\r\\n\\tStrong ownership mentality: you take accountability for outcomes, drive issues to resolution, and lead by example\\r\\n\\r\\n\\r\\nPreferred Skills\\r\\n\\r\\n\\r\\n\\tExperience in B2B SaaS, telematics, fleet management, IoT, or other real-time, data-intensive platforms serving enterprise customers\\r\\n\\tFamiliarity with ITSM tools (Jira Service Management, ServiceNow), configuration management databases (CMDB), and IT asset management practices\\r\\n\\tExperience with observability and monitoring platforms (Datadog, New Relic, Prometheus/Grafana, Azure Monitor, Application Insights)\\r\\n\\tBackground supporting real-time GPS tracking, vehicle telematics, or IoT device management platforms\\r\\n\\tRelevant certifications: Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, CISSP, CISM, ITIL Foundation or higher\\r\\n\\tExperience scaling infrastructure to support rapid business growth (2x&ndash;3x revenue in 2&ndash;3 years)\\r\\n\\tPrior experience operating in regulated or compliance-driven environments (SOC 2, ISO 27001, HIPAA, FedRAMP)\\r\\n\\tHands-on experience with Azure Kubernetes Service (AKS), Azure DevOps, GitHub Actions, or similar CI/CD platforms\\r\\n\\tUnderstanding of fleet management industry compliance requirements (FMCSA, ELD mandates, hours-of-service regulations)\\r\\n\\r\\n\\r\\nCompensation &amp; Benefits\\r\\n\\r\\n\\r\\n\\tCompetitive salary commensurate with experience and qualifications.\\r\\n\\tComprehensive health, dental, and vision insurance.\\r\\n\\tPaid time off and holidays.\\r\\n\\tRetirement savings plan options.\\r\\n\\tOpportunities for career advancement and professional growth.\\r\\n\\r\\n\",\"experienceRequirements\":\"Required Qualifications\\r\\n\\r\\n\\r\\n\\t10+ years of progressive experience in IT infrastructure and operations, with at least 3&ndash;5 years in a leadership role managing teams delivering hybrid cloud environments.\\r\\n\\tDeep expertise with Microsoft Azure including compute (VMs, App Services, Functions), networking (VNets, NSGs, load balancers), identity (Azure AD/Entra, RBAC), security, monitoring, and cost management.\\r\\n\\tProven track record architecting and operating highly available, mission-critical systems supporting 24x7 customer-facing platforms at enterprise scale.\\r\\n\\tStrong background in security and compliance, with experience implementing controls \\r\\n\\tDemonstrated leadership of DevOps/SRE teams with hands-on experience building CI/CD pipelines, managing Kubernetes clusters, implementing Infrastructure as Code (Terraform, ARM/Bicep), and operating observability platforms\\r\\n\\tSolid understanding and ownership of change management processes (ITIL or similar) including change advisory boards, risk assessment, and audit-ready documentation.\\r\\n\\tHands-on experience designing and executing Disaster Recovery strategies in cloud and data center environments, including DR testing and runbook development.\\r\\n\\tExperience overseeing desktop/end-user support and telecom services in a growing, distributed organization.\\r\\n\\tProven ability to recruit, develop, and retain high-performing technical teams with a coaching-oriented leadership style\\r\\n\\tExcellent communication and stakeholder management skills&mdash;ability to translate technical complexity into business impact for executive and non-technical audiences\\r\\n\\tThrives in fast-paced, dynamic environments with rapidly changing priorities and ambiguity\\r\\n\\tStrong ownership mentality: you take accountability for outcomes, drive issues to resolution, and lead by example\\r\\n\\r\\n\\r\\nPreferred Skills\\r\\n\\r\\n\\r\\n\\tExperience in B2B SaaS, telematics, fleet management, IoT, or other real-time, data-intensive platforms serving enterprise customers\\r\\n\\tFamiliarity with ITSM tools (Jira Service Management, ServiceNow), configuration management databases (CMDB), and IT asset management practices\\r\\n\\tExperience with observability and monitoring platforms (Datadog, New Relic, Prometheus/Grafana, Azure Monitor, Application Insights)\\r\\n\\tBackground supporting real-time GPS tracking, vehicle telematics, or IoT device management platforms\\r\\n\\tRelevant certifications: Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, CISSP, CISM, ITIL Foundation or higher\\r\\n\\tExperience scaling infrastructure to support rapid business growth (2x&ndash;3x revenue in 2&ndash;3 years)\\r\\n\\tPrior experience operating in regulated or compliance-driven environments (SOC 2, ISO 27001, HIPAA, FedRAMP)\\r\\n\\tHands-on experience with Azure Kubernetes Service (AKS), Azure DevOps, GitHub Actions, or similar CI/CD platforms\\r\\n\\tUnderstanding of fleet management industry compliance requirements (FMCSA, ELD mandates, hours-of-service regulations)\\r\\n\\r\\n\\r\\nCompensation &amp; Benefits\\r\\n\\r\\n\\r\\n\\tCompetitive salary commensurate with experience and qualifications.\\r\\n\\tComprehensive health, dental, and vision insurance.\\r\\n\\tPaid time off and holidays.\\r\\n\\tRetirement savings plan options.\\r\\n\\tOpportunities for career advancement and professional growth.\\r\\n\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<h2 style=\"margin-top:13px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">Required Qualifications</span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">10+ years of progressive experience in IT infrastructure and operations, with at least 3&ndash;5 years in a leadership role managing teams delivering hybrid cloud environments.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Deep expertise with Microsoft Azure including compute (VMs, App Services, Functions), networking (VNets, NSGs, load balancers), identity (Azure AD/Entra, RBAC), security, monitoring, and cost management.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Proven track record architecting and operating highly available, mission-critical systems supporting 24x7 customer-facing platforms at enterprise scale.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Strong background in security and compliance, with experience implementing controls </span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Demonstrated leadership of DevOps/SRE teams with hands-on experience building CI/CD pipelines, managing Kubernetes clusters, implementing Infrastructure as Code (Terraform, ARM/Bicep), and operating observability platforms</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Solid understanding and ownership of change management processes (ITIL or similar) including change advisory boards, risk assessment, and audit-ready documentation.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Hands-on experience designing and executing Disaster Recovery strategies in cloud and data center environments, including DR testing and runbook development.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Experience overseeing desktop/end-user support and telecom services in a growing, distributed organization.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Proven ability to recruit, develop, and retain high-performing technical teams with a coaching-oriented leadership style</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent communication and stakeholder management skills&mdash;ability to translate technical complexity into business impact for executive and non-technical audiences</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Thrives in fast-paced, dynamic environments with rapidly changing priorities and ambiguity</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Strong ownership mentality: you take accountability for outcomes, drive issues to resolution, and lead by example</span></span></li>\r\n</ul>\r\n\r\n<h2 style=\"margin-top:13px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">Preferred Skills</span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Experience in B2B SaaS, telematics, fleet management, IoT, or other real-time, data-intensive platforms serving enterprise customers</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Familiarity with ITSM tools (Jira Service Management, ServiceNow), configuration management databases (CMDB), and IT asset management practices</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with observability and monitoring platforms (Datadog, New Relic, Prometheus/Grafana, Azure Monitor, Application Insights)</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Background supporting real-time GPS tracking, vehicle telematics, or IoT device management platforms</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Relevant certifications: Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, CISSP, CISM, ITIL Foundation or higher</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Experience scaling infrastructure to support rapid business growth (2x&ndash;3x revenue in 2&ndash;3 years)</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Prior experience operating in regulated or compliance-driven environments (SOC 2, ISO 27001, HIPAA, FedRAMP)</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Hands-on experience with Azure Kubernetes Service (AKS), Azure DevOps, GitHub Actions, or similar CI/CD platforms</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Understanding of fleet management industry compliance requirements (FMCSA, ELD mandates, hours-of-service regulations)</span></span></li>\r\n</ul>\r\n\r\n<h2 style=\"margin-top:13px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#156082;\">Compensation &amp; Benefits</span></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Competitive salary commensurate with experience and qualifications.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Comprehensive health, dental, and vision insurance.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Paid time off and holidays.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Retirement savings plan options.</span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\">Opportunities for career advancement and professional growth.</span></span></li>\r\n</ul>\r\n",
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