IT Support Technician - Taunton, MA location

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    "requisitionDescription": "<div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><div data-turn-id-container=\"request-WEB:a9a74ade-94ef-4023-923f-0bca399bad65-2\" data-is-intersecting=\"true\" data-pasted=\"true\"><section dir=\"auto\" data-turn-id=\"request-WEB:a9a74ade-94ef-4023-923f-0bca399bad65-2\" data-turn-id-container=\"request-WEB:a9a74ade-94ef-4023-923f-0bca399bad65-2\" data-testid=\"conversation-turn-6\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div data-message-author-role=\"assistant\" data-message-id=\"8df51951-e87b-416c-83c5-582082d00ead\" dir=\"auto\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\" tabindex=\"0\"><h2 data-section-id=\"1chbah6\" data-start=\"48\" data-end=\"93\">Hybrid Opportunity | Harpak-ULMA Packaging</h2><h3 data-section-id=\"okhner\" data-start=\"95\" data-end=\"165\">Looking for an IT role where your skills make an immediate impact?</h3><p data-start=\"167\" data-end=\"516\">Harpak-ULMA Packaging is seeking a knowledgeable and service-oriented <strong data-start=\"237\" data-end=\"284\">IT Support Specialist</strong> to support our growing organization. This is an excellent opportunity for an experienced IT professional who enjoys troubleshooting, supporting end users, and working across a variety of technologies in a collaborative environment.</p><p data-start=\"518\" data-end=\"717\">In this role, you will work directly with the Director of IT to help maintain reliable technology operations across the company while providing hands-on support to employees both onsite and remotely.</p><p data-start=\"719\" data-end=\"926\">📍 <strong data-start=\"722\" data-end=\"763\">Hybrid Position &ndash; Massachusetts Based</strong><br data-start=\"763\" data-end=\"766\">💻 One remote day per week after training<br data-start=\"807\" data-end=\"810\">✈️ Occasional travel to Georgia and California offices<br data-start=\"864\" data-end=\"867\">🕒 Full-Time | Competitive Compensation Based on Experience</p><hr data-start=\"928\" data-end=\"931\"><h2 data-section-id=\"1wajri6\" data-start=\"933\" data-end=\"950\">What You&rsquo;ll Do</h2><p data-start=\"952\" data-end=\"1088\">As a key member of the IT team, you will help ensure employees have the tools and support they need to work efficiently and effectively.</p><h3 data-section-id=\"1rkgioa\" data-start=\"1090\" data-end=\"1119\">Responsibilities include:</h3><ul data-start=\"1120\" data-end=\"1722\"><li data-section-id=\"1k1sseg\" data-start=\"1120\" data-end=\"1205\">Providing technical support for desktops, laptops, printers, and peripheral devices</li><li data-section-id=\"11c803q\" data-start=\"1206\" data-end=\"1284\">Troubleshooting and resolving hardware, software, and network-related issues</li><li data-section-id=\"1wknhkh\" data-start=\"1285\" data-end=\"1326\">Supporting both onsite and remote users</li><li data-section-id=\"sz9rhe\" data-start=\"1327\" data-end=\"1395\">Installing, configuring, and maintaining Windows operating systems</li><li data-section-id=\"7705w6\" data-start=\"1396\" data-end=\"1452\">Assisting with WAN/LAN network support and maintenance</li><li data-section-id=\"506czw\" data-start=\"1453\" data-end=\"1504\">Setting up equipment and onboarding new employees</li><li data-section-id=\"f2ruks\" data-start=\"1505\" data-end=\"1567\">Supporting Apple devices including iPhones, iPads, and MacOS</li><li data-section-id=\"fh1ryv\" data-start=\"1568\" data-end=\"1647\">Assisting with system updates, maintenance, and disaster recovery initiatives</li><li data-section-id=\"1t41x2c\" data-start=\"1648\" data-end=\"1722\">Maintaining confidentiality and adhering to company technology standards</li></ul><hr data-start=\"1724\" data-end=\"1727\"><h2 data-section-id=\"1fm6vrb\" data-start=\"1729\" data-end=\"1746\">Qualifications</h2><h3 data-section-id=\"p6zrud\" data-start=\"1748\" data-end=\"1780\">Required Experience &amp; Skills</h3><ul data-start=\"1781\" data-end=\"2229\"><li data-section-id=\"1ckth2o\" data-start=\"1781\" data-end=\"1875\">Minimum of four years of IT support or help desk experience, or Microsoft MCSE certification</li><li data-section-id=\"hv4ag6\" data-start=\"1876\" data-end=\"2040\">Strong knowledge of:<ul data-start=\"1901\" data-end=\"2040\"><li data-section-id=\"1u8uk1o\" data-start=\"1901\" data-end=\"1928\">Windows operating systems</li><li data-section-id=\"1fnrlnm\" data-start=\"1931\" data-end=\"1955\">Microsoft Office Suite</li><li data-section-id=\"del5vx\" data-start=\"1958\" data-end=\"1976\">Active Directory</li><li data-section-id=\"11bev3b\" data-start=\"1979\" data-end=\"1998\">TCP/IP networking</li><li data-section-id=\"qoebnr\" data-start=\"2001\" data-end=\"2040\">Virus protection and diagnostic tools</li></ul></li><li data-section-id=\"mtmdzs\" data-start=\"2041\" data-end=\"2105\">Ability to diagnose and resolve technical issues independently</li><li data-section-id=\"gj1yc0\" data-start=\"2106\" data-end=\"2171\">Strong communication, organization, and customer service skills</li><li data-section-id=\"63k9tp\" data-start=\"2172\" data-end=\"2229\">Excellent troubleshooting and time management abilities</li></ul><h3 data-section-id=\"fktgjl\" data-start=\"2231\" data-end=\"2259\">Preferred Qualifications</h3><ul data-start=\"2260\" data-end=\"2545\"><li data-section-id=\"1kvm6rw\" data-start=\"2260\" data-end=\"2315\">Associate degree in Computer Science or related field</li><li data-section-id=\"gnhpks\" data-start=\"2316\" data-end=\"2370\">Experience supporting Apple products and iOS devices</li><li data-section-id=\"k5etup\" data-start=\"2371\" data-end=\"2441\">Familiarity with Network Application Servers and network maintenance</li><li data-section-id=\"16r61ox\" data-start=\"2442\" data-end=\"2545\">Experience with FileMaker Pro, Great Plains, Rockwell Software, MS Visio, or network wiring is a plus</li></ul><hr data-start=\"2547\" data-end=\"2550\"><h2 data-section-id=\"71ctxj\" data-start=\"2552\" data-end=\"2576\">Why Join Harpak-ULMA?</h2><p data-start=\"2578\" data-end=\"2768\">At Harpak-ULMA, technology plays a critical role in supporting our operations and continued growth. We value professionals who bring initiative, reliability, and a solutions-focused mindset.</p><p data-start=\"2770\" data-end=\"3046\">This role offers:<br>✔ A collaborative and professional work environment<br data-start=\"2839\" data-end=\"2842\">✔ Exposure to a broad range of technologies and systems<br data-start=\"2897\" data-end=\"2900\">✔ Opportunities for continued learning and development<br data-start=\"2954\" data-end=\"2957\">✔ Hybrid work flexibility<br data-start=\"2982\" data-end=\"2985\">✔ The ability to make a direct impact within the organization</p><hr data-start=\"3048\" data-end=\"3051\"><h2 data-section-id=\"1p0b05o\" data-start=\"3053\" data-end=\"3075\">The Ideal Candidate</h2><p data-start=\"3077\" data-end=\"3316\">We are looking for someone who is technically capable, dependable, and enjoys helping others solve problems. The ideal candidate brings a positive attitude, strong interpersonal skills, and the ability to adapt in a fast-paced environment.</p><p data-start=\"3318\" data-end=\"3450\">If you are looking for an opportunity to grow your IT career with a respected and expanding organization, we encourage you to apply.</p><h2 data-section-id=\"sbzq9i\" data-start=\"3452\" data-end=\"3466\">Apply Today</h2><p data-start=\"3468\" data-end=\"3603\">Join Harpak-ULMA Packaging and become part of a team where your technical expertise and problem-solving abilities are valued every day.</p><p data-start=\"3605\" data-end=\"3642\" data-is-last-node=\"\" data-is-only-node=\"\"><br></p></div></section></div><p><br></p></div></div></div>\n<br/>8:30 am - 5:00 pm",
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