Customer Experience Professional

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    "ExternalDescriptionStr": "<p>Honeywell Industrial Automation (IA) is a $11B enterprise, which provides comprehensive solutions, ranging from enabling process industry operations to enabling OEMs with our sensors, to making warehouses smarter and improving worker productivity. Collectively, we are innovating and creating value for customers by enhancing their safety, sustainability, resiliency and productivity.&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p>This role will report to the regional Customer Experience Supervisor/Senior Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process for A customer base: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical &amp; financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.&nbsp;</p>",
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    "CorporateDescriptionStr": "<span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span>",
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    "ExternalResponsibilitiesStr": "<p>Must have: </p><ul><li>Bachelor’s degree – a solid educational foundation that supports your professional expertise.</li><li>Business fluent in written and spoken English</li><li>5+ years of experience in Customer Support or equivalent roles within supply chain, order management, or collections processes</li><li>1-2 years of stakeholder management experience</li><li>0-2 years of experience in reporting, knowledge transfer, and/or coaching</li><li>1+ years of strong knowledge and hands-on experience with CRM/ERP system business processes, with SAP expertise required</li><li>1+ years of advanced MS Office skills including Excel, Word, Outlook, PowerPoint, and Teams</li><li>1+ years of direct customer communication experience via phone, mail, and email</li><li>2 years of experience analyzing data and utilizing reporting tools such as SAP, Salesforce, or PowerBI to identify insights and drive problem-solving initiatives.</li></ul><p> </p><p>We value:</p><ul><li>Lean Six Sigma expertise and Green Belt Certification </li><li>Proven experience leading or contributing to project management teams, with a solid grasp of project management methodologies that ensure successful outcomes.</li><li>Proficiency with SAP, Salesforce, InContact, and other CRM/ERP tools</li><li>In-depth knowledge of Incoterms and specialized Trade and Compliance regulations, including their applicability and exceptions</li><li>Strong financial acumen related to the collections process, encompassing VAT, billing, proforma requirements, and credit management</li><li>Exceptional ability to build and nurture relationships within virtual teams, fostering collaboration and a strong network across diverse geographies.</li><li>Adaptable and culturally sensitive mindset, thriving in fast-paced, dynamic environments while championing continuous improvement initiatives.</li></ul><p> </p><p> </p><p>ABOUT HONEYWELL</p><p>Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. </p><p> </p><p> </p><p>THE BUSINESS UNIT</p><p>Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.</p><p> </p><p> </p><p>Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.</p><p> </p><p> </p><p>BENEFITS</p><p>In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell</p><p> </p><p>The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 05/28/2026</p><p> </p><p>Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.</p>",
    "InternalResponsibilitiesStr": "<p>Must have: </p><ul><li>Bachelor’s degree – a solid educational foundation that supports your professional expertise.</li><li>Business fluent in written and spoken English</li><li>5+ years of experience in Customer Support or equivalent roles within supply chain, order management, or collections processes</li><li>1-2 years of stakeholder management experience</li><li>0-2 years of experience in reporting, knowledge transfer, and/or coaching</li><li>1+ years of strong knowledge and hands-on experience with CRM/ERP system business processes, with SAP expertise required</li><li>1+ years of advanced MS Office skills including Excel, Word, Outlook, PowerPoint, and Teams</li><li>1+ years of direct customer communication experience via phone, mail, and email</li><li>2 years of experience analyzing data and utilizing reporting tools such as SAP, Salesforce, or PowerBI to identify insights and drive problem-solving initiatives.</li></ul><p> </p><p>We value:</p><ul><li>Lean Six Sigma expertise and Green Belt Certification </li><li>Proven experience leading or contributing to project management teams, with a solid grasp of project management methodologies that ensure successful outcomes.</li><li>Proficiency with SAP, Salesforce, InContact, and other CRM/ERP tools</li><li>In-depth knowledge of Incoterms and specialized Trade and Compliance regulations, including their applicability and exceptions</li><li>Strong financial acumen related to the collections process, encompassing VAT, billing, proforma requirements, and credit management</li><li>Exceptional ability to build and nurture relationships within virtual teams, fostering collaboration and a strong network across diverse geographies.</li><li>Adaptable and culturally sensitive mindset, thriving in fast-paced, dynamic environments while championing continuous improvement initiatives.</li></ul><p> </p><p> </p><p>ABOUT HONEYWELL</p><p>Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. </p><p> </p><p> </p><p>THE BUSINESS UNIT</p><p>Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.</p><p> </p><p> </p><p>Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.</p><p> </p><p> </p><p>BENEFITS</p><p>In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell</p><p> </p><p>The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 05/28/2026</p><p> </p><p>Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.</p>",
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