People Operations Manager

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. Why Join Us Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization. Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. Title: People Operations Manager Reports to: Head of People Operations Location: Austin, Texas About the Role As the People Operations Manager, you will be responsible for building and scaling the operational infrastructure that powers how our People team runs. This is a highly execution-focused role where you will design, implement, and optimize the processes, systems, and workflows that support the full employee lifecycle. You’ll be expected to bring structure to ambiguity, improve efficiency across the organization, and ensure that core People Operations run smoothly and accurately at all times. Success in this role requires a strong operator mindset. You should be comfortable owning work end-to-end, identifying gaps without being prompted, and moving quickly to implement solutions that scale. This is an environment where priorities shift, expectations are high, and the pace is fast. This role is best suited for someone who enjoys building, automating, and improving systems, and who takes pride in delivering high-quality work with minimal oversight. While this role is remote, we expect regular in-person collaboration in our Austin, TX office at key points throughout the year. Responsibilities Build & Scale People Infrastructure Design and implement scalable People Operations processes across onboarding, offboarding, and the broader employee lifecycle Identify inefficiencies and streamline or automate workflows to improve speed and accuracy Create and maintain SOPs that drive consistency and clarity across teams Build systems and processes that can scale with continued company growth Execution & Operational Excellence Own day-to-day People Operations execution, ensuring work is completed accurately and on time Manage high-volume workflows with strong attention to detail Partner cross-functionally with Talent Acquisition, Payroll, and Finance to ensure seamless operations Ensure nothing falls through the cracks across competing priorities Compliance & Risk Management Maintain compliance across federal, state, and multi-state employment regulations Build and manage processes that ensure audit readiness and reduce risk Partner closely with Payroll on compensation, benefits, and leave of absence administration Systems, Data & Automation Own and optimize HR systems (Rippling or similar), ensuring data integrity and usability Evaluate and implement tools that improve efficiency and reporting capabilities Build reporting and dashboards that support data-driven decision making Support QBRs and leadership reporting with clear, actionable insights Experience using analytical methods, tools and concepts to identify, design, recommend, and implement compensation solutions Employee Lifecycle Operations Ensure onboarding and offboarding processes are efficient, consistent, and well-executed Partner with Talent Acquisition to create a smooth transition from candidate to employee Manage internal inquiries through ticketing systems, ensuring timely and accurate responses Experience and Expertise 5+ years of experience in People Operations within a high-growth environment Demonstrated experience building and improving processes and systems Strong operational mindset with a focus on execution and outcomes Experience with HR systems (Rippling is a plus) and a focus on automation Solid understanding of compliance and multi-state employment practices High attention to detail and ability to manage multiple priorities effectively Comfortable operating in a fast-paced environment with evolving priorities Recruiting Process Step 1 - Video interview with Talent Acquisition Step 2 - Video interview with the Hiring Manager Step 3 - Video interview(s) with other team members Offer & reference check Welcome aboard! Global Benefits & Perks at CharterUP We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team. Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states. Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards. Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country. Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. Referral Rewards: Earn bonuses for bringing top talent to the team. Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable. Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.

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