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Call Center Customer Service Agent

Egua Fa Us2 Oraclecloud Com CX 1 · Columbia, SC, United States; US-SC_Columbia_1628 Browning Rd, Columbia, SC, US · On Site · Active · $16–$16 / hour · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEgua Fa Us2 Oraclecloud Com CX 1
TitleCall Center Customer Service Agent
Normalized title-
Department / teamCustomer Experience
LocationColumbia, SC, United States
Work modelOn Site
Employment type-
Salary$16–$16 / hour
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Egua Fa Us2 Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Columbia.Open
Department jobsActive postings in Customer Experience.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEgua Fa Us2 Oraclecloud Com CX 1
Source2704eb08-5c9f-4583-abbe-5d79e98c2637
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Call Center Customer Service Agent Our Agents respond to caller inquiries in a call center environment. Agents have a daily number of calls and/or average handling time objectives that are in place to meet departmental service level agreement requirements. ** This is an IN OFFICE position, NOT a work from home position . *** Location- Columbia, SC Position type : Full time required Schedule- M-F 8:20 am-5:00 pm, off State scheduled holidays and set national holiday Starting Pay - $16.00 per hour Must be at least 18 years of age with at least a high school diploma or GED. Must be able to work overtime as needed. Responsibilities Answer Inbound only calls. Be able to perform and meet call handle standards in a fast-paced, large call volume environment. Use multiple computerized systems, Multi-tasking is required Respond to telephone inquiries and complaints using standard scripts and procedures. Gather information, research/resolve inquiries and log all inbound calls. Communicate appropriate options for resolution promptly. Inform callers about services available and assesses caller’s needs. Deescalating occasional irate callers. Provide peer-to-peer training for incoming training classes that transition to the call center floor. Provide excellent customer service Requirements to be successful in this role you will: Have a High School Diploma or an equivalent level of education Be able to successfully pass a background check and a drug screen Demonstrate problem-solving skills. 1-2 years' experience in a call center environment. Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. The ability to convey complex information clearly and concisely. A strong work ethic. Effective and accurate written and verbal communication skills. The ability to be detail oriented. Effective problem-solving skills. The ability to be well organized. Excitement for innovative technology. Calm conflict resolution and problem-solving skills. 100% attendance and punctuality commitment. The ability to work independently. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00 Organization Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy . Company Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Full job record

Job ID445543434990bb33feeeb87cdc753f62e6633bfe
Org ID0f099763-22b2-4f31-b3fc-1294a9220b83
Source ID2704eb08-5c9f-4583-abbe-5d79e98c2637
Board ID2704eb08-5c9f-4583-abbe-5d79e98c2637
Provideroracle_hcm
Provider Job Key23480
TitleCall Center Customer Service Agent
Normalized Title—
Statusactive
Activeyes
Location TextColumbia, SC, United States; US-SC_Columbia_1628 Browning Rd, Columbia, SC, US
DepartmentCustomer Experience
Team—
Employment Type—
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionSC
CityColumbia
Salary RawDescription Call Center Customer Service Agent Our Agents respond to caller inquiries in a call center environment. Agents have a daily number of calls and/or average handling time objectives that are in place to meet departmental service level agreement requirements. ** This is an IN OFFICE position, NOT a work from home position . *** Location- Columbia, SC Position type : Full time required Schedule- M-F 8:20 am-5:00 pm, off State scheduled holidays and set national holiday Starting Pay - $16.00 per hour Must be at least 18 years of age with at least a high school diploma or GED. Must be able to work overtime as needed. Responsibilities Answer Inbound only calls. Be able to perform and meet call handle standards in a fast-paced, large call volume environment. Use multiple computerized systems, Multi-tasking is required Respond to telephone inquiries and complaints using standard scripts and procedures. Gather information, research/resolve inquiries and log all inbound calls. Communicate appropriate options for resolution promptly. Inform callers about services available and assesses caller’s needs. Deescalating occasional irate callers. Provide peer-to-peer training for incoming training classes that transition to the call center floor. Provide excellent customer service Requirements to be successful in this role you will: Have a High School Diploma or an equivalent level of education Be able to successfully pass a background check and a drug screen Demonstrate problem-solving skills. 1-2 years' experience in a call center environment. Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. The ability to convey complex information clearly and concisely. A strong work ethic. Effective and accurate written and verbal communication skills. The ability to be detail oriented. Effective problem-solving skills. The ability to be well organized. Excitement for innovative technology. Calm conflict resolution and problem-solving skills. 100% attendance and punctuality commitment. The ability to work independently. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00 Organization Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy . Company Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Salary Min16
Salary Max16
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://egua.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/23480
Apply URLhttps://egua.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/23480
First Seen At2026-06-06 11:17:54Z
Last Seen At2026-06-06 19:42:22Z
Last Checked At2026-06-06 19:42:22Z
Last Changed At2026-06-06 11:17:54Z
Inactive At—
Source Posted At2026-06-05 15:29:41Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=egua.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-41-38-911Z-87d9bbb1b3f1f0ef5dd415658d1e87b6285636698731c47dded2b1c9bb0b55a3.json
Event Fields
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Parsed Structured
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}
Extensions
{}
Native Structured
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    "ExternalDescriptionStr": "<p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\">&nbsp;</p><p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Call Center Customer Service Agent</strong></span></span></p><p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\">Our Agents respond to caller inquiries in a call center environment. Agents have a daily number of calls and/or average handling time objectives that are in place to meet departmental service level agreement requirements.</span></span></p><p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>&nbsp;</strong></span></span></p><p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>** </strong>This is an IN OFFICE position, <strong>NOT</strong>&nbsp;a work from home position<strong>. ***</strong></span></span></p><p style=\"background-color: rgb(255, 255, 255); margin: 0in; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\">Location- Columbia, SC</span></span></p><p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\">&nbsp;</span></span></p><p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Position type</strong>: &nbsp;&nbsp; Full time required</span></span></p><p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Schedule-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>M-F 8:20 am-5:00 pm, off State scheduled holidays and set national holiday</span></span></p><p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Starting Pay</strong>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $16.00 per hour</span></span></p><p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\">Must be at least 18 years of age with at least a high school diploma or GED.&nbsp; Must be able to work overtime as needed.</span></span></p><p style=\"background-color: rgb(255, 255, 255); margin: 0in 0in 8pt; text-align: left; text-indent: 0px;\"><span style=\"color: rgb(36, 36, 36); font-family: Calibri, Helvetica, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Responsibilities</strong></span></span></p><ul style=\"background-color: rgb(255, 255, 255); margin-bottom: 0in; margin-top: 0in; text-align: left;\"><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Answer Inbound only calls.</li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Be able to perform and meet call handle standards in a fast-paced, large call volume environment.</li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Use multiple computerized systems, Multi-tasking is required</li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Respond to telephone inquiries and complaints using standard scripts and procedures.&nbsp;</li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Gather information, research/resolve inquiries and log all inbound calls.</li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Communicate appropriate options for resolution promptly.</li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Inform callers about services available and assesses caller’s needs.</li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Deescalating occasional irate callers.</li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Provide peer-to-peer training for incoming training classes that transition to the call center floor.</li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><div role=\"presentation\">Provide excellent customer service</div></li></ul><div style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin: 0px; text-align: left; text-indent: 0px;\"><br>&nbsp;</div><div style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin: 0px; text-align: left; text-indent: 0px;\"><span style=\"font-weight: bolder;\">Requirements </span>to be successful in this role you will:</div><ul style=\"list-style-position: initial; margin-bottom: 16px; margin-right: 0px; margin-top: 0px; padding-left: 0px; text-align: left;\"><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">Have a High School Diploma or an equivalent level of education&nbsp;</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">Be able to successfully pass a background check and a drug screen</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">Demonstrate problem-solving skills.&nbsp;</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">1-2 years' experience in a call center environment.&nbsp;</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.&nbsp;</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">The ability to convey complex information clearly and concisely.</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">A&nbsp;strong work ethic.</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">Effective and accurate written and verbal communication skills.</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">The ability to be detail oriented.</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">Effective problem-solving skills.</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">The ability to be well organized.</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">Excitement for innovative technology.&nbsp;</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">Calm conflict resolution and problem-solving skills.&nbsp;</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">100% attendance and punctuality commitment.&nbsp;</div></li><li style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; list-style-position: initial; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\"><div role=\"presentation\" style=\"margin-bottom: 1em; margin-left: 0px; margin-top: 1em;\">The ability to work independently.</div></li></ul><div style=\"color: black; font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; margin: 0px;\">&nbsp;Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00</div><div style=\"color: black; font-family: Calibri, sans-serif; font-size: 10pt; margin: 0in;\">&nbsp;</div><div style=\"color: rgb(0, 0, 0); font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt;\">&nbsp;</div><div id=\"Signature\"><div style=\"color: rgb(0, 0, 0); font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt;\">&nbsp;</div><p style=\"font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in;\">&nbsp;</p><p style=\"margin: 0px 0in;\"><span style=\"color: red; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>    </strong></span></span></p></div>",
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