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Home › Companies › 5c155f98 50a7 46fa A7e9 68eb2202e3f6 19000101 000001 › Customer Service Rep

Customer Service Rep

5c155f98 50a7 46fa A7e9 68eb2202e3f6 19000101 000001 · Newport, PA, US, Newport, PA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company5c155f98 50a7 46fa A7e9 68eb2202e3f6 19000101 000001
TitleCustomer Service Rep
Normalized title-
Department / team-
LocationNewport, PA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-04 / 2026-06-05
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 5c155f98 50a7 46fa A7e9 68eb2202e3f6 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Newport.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company5c155f98 50a7 46fa A7e9 68eb2202e3f6 19000101 000001
Source4ed8272d-accb-4010-a61a-aece2f3a1aea
ATS providerADP Workforce Now Recruiting

Description

Job Summary : The Customer Service Representative is responsible for supporting efficient and patient-centered front-end operations. This role serves as a primary point of contact for patients by providing exceptional customer service, managing check-in/check-out functions, verifying demographic and insurance information, collecting applicable payments, scheduling appointments, and supporting continuity of care. The Customer Service Representative promotes an overall culture of service excellence while maintaining compliance with Hamilton Health Center policies, procedures, HIPAA regulations, and departmental workflows. Benefits Offered: In addition to your base salary, you are also eligible to receive: Generous paid time off Birthday holiday and 7 paid holidays Medical, Dental & Vision Coverage Company-paid life insurance. Retirement Plan with matching opportunity Employee Assistance Program Essential Duties and Responsibilities: Provide a warm and professional greeting to all patients and visitors Guide patients through the registration and check-in/check-out process Verify and update patient demographic, guarantor, and insurance information at each visit Collect copayments and other applicable payments at the point of service Schedule follow-up appointments and assist with appointment coordination Answer incoming calls and appropriately route patient inquiries and messages Assist patients with understanding financial responsibility and connect patients to advocacy resources as appropriate Confirm and verify insurance eligibility through online verification systems or telephone inquiries Offer sliding fee one-time self-declaration for uninsured patients and support Sliding Fee Program processes as applicable Promote MyChart patient portal enrollment and assist patients with registration when appropriate Obtain required patient signatures and maintain compliance with HIPAA regulations and confidentiality standards Support front-end office workflows, scanning, and administrative processes during normal operations and downtime procedures Provide follow-up regarding unresolved patient questions or concerns to support continuity of care and service excellence Demonstrate professionalism and excellent customer service to patients, providers, and staff Support departmental productivity, quality, and operational goals Demonstrate Hamilton Health Center workplace values: Innovation, Integrity, Quality, Accountability, Respect, Commitment, and Inclusion Perform other job-related duties as assigned Minimum Education/Certifications: High School diploma or equivalent required Minimum Work Experience: Minimum of one (1) year of experience in a customer service-related position required Minimum of one (1) year of medical office, registration, scheduling, customer service, call center, or healthcare-related experience preferred Experience working with Electronic Medical Records (EMR), preferred Proficiency in Microsoft Office applications preferred This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities. All About Hamilton Health Center Hamilton Health Center (Hamilton), established in 1969, is the only Federally Qualified Health Center (FQHC) within a 30-mile radius of Harrisburg, PA and continues to grow using a holistic and comprehensive approach to being patient centered. The mission of Hamilton is to improve the health of Central Pennsylvania’s residents by delivering high quality, respectful and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is that every member of our community, regardless of their ability to pay or their insurance status, receives holistic, quality health care needed to create a healthy community. For over 50 years we have been true to these words. As part of our team, you will work alongside a dedicated team that cares and values those we serve. EOE

Full job record

Job ID443572f8f5968cd7f156c206b3e30df00472fc42
Org ID83140a47-1b3d-4ddd-a6c2-a50177120851
Source ID4ed8272d-accb-4010-a61a-aece2f3a1aea
Board ID4ed8272d-accb-4010-a61a-aece2f3a1aea
Provideradp_workforcenow
Provider Job Key957555
TitleCustomer Service Rep
Normalized Title—
Statusactive
Activeyes
Location TextNewport, PA, US, Newport, PA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionPA
CityNewport
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5c155f98-50a7-46fa-a7e9-68eb2202e3f6&ccId=19000101_000001&lang=en_US&type=JS&jobId=957555&jwId=9201540435455_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5c155f98-50a7-46fa-a7e9-68eb2202e3f6&ccId=19000101_000001&lang=en_US&type=JS&jobId=957555&jwId=9201540435455_1
First Seen At2026-06-05 02:05:09Z
Last Seen At2026-06-06 11:59:41Z
Last Checked At2026-06-06 11:59:41Z
Last Changed At2026-06-06 11:59:41Z
Inactive At—
Source Posted At2026-06-04 20:18:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=5c155f98-50a7-46fa-a7e9-68eb2202e3f6|19000101_000001/date=2026-06-06/2026-06-06T11-59-40-224Z-e5d5a99c38e6afc7ee85b3295605a96f1b89a3b95a5d8d77df9808256a36d91b.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.05pt;background:white;' id=\"isPasted\"><strong><span style='font-size: 16px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>Job Summary</span></strong><span style='font-size: 16px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>: &nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>The Customer Service Representative is responsible for supporting efficient and patient-centered front-end operations. This role serves as a primary point of contact for patients by providing exceptional customer service, managing check-in/check-out functions, verifying demographic and insurance information, collecting applicable payments, scheduling appointments, and supporting continuity of care. The Customer Service Representative promotes an overall culture of service excellence while maintaining compliance with Hamilton Health Center policies, procedures, HIPAA regulations, and departmental workflows.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;background:white;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'><br></span></p><p id=\"isPasted\"><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'><strong>Benefits Offered: In addition to your base salary, you are also eligible to receive:&nbsp;</strong></span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0); font-size: 16px;'>Generous paid time off</li><li style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0); font-size: 16px;'>Birthday holiday and 7 paid holidays</li><li style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0); font-size: 16px;'>Medical, Dental &amp; Vision Coverage</li><li style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0); font-size: 16px;'>Company-paid life insurance.</li><li style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0); font-size: 16px;'>Retirement Plan with matching opportunity</li><li style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0); font-size: 16px;'>Employee Assistance Program</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'><strong><span style=\"background: white;\">&nbsp;Essential Duties and Responsibilities:</span></strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li data-pasted=\"true\" style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Provide a warm and professional greeting to all patients and visitors</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Guide patients through the registration and check-in/check-out process</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Verify and update patient demographic, guarantor, and insurance information at each visit</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Collect copayments and other applicable payments at the point of service</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Schedule follow-up appointments and assist with appointment coordination</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Answer incoming calls and appropriately route patient inquiries and messages</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Assist patients with understanding financial responsibility and connect patients to advocacy resources as appropriate</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Confirm and verify insurance eligibility through online verification systems or telephone inquiries</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Offer sliding fee one-time self-declaration for uninsured patients and support Sliding Fee Program processes as applicable</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Promote MyChart patient portal enrollment and assist patients with registration when appropriate</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Obtain required patient signatures and maintain compliance with HIPAA regulations and confidentiality standards</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Support front-end office workflows, scanning, and administrative processes during normal operations and downtime procedures</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Provide follow-up regarding unresolved patient questions or concerns to support continuity of care and service excellence</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Demonstrate professionalism and excellent customer service to patients, providers, and staff</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Support departmental productivity, quality, and operational goals</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Demonstrate Hamilton Health Center workplace values: Innovation, Integrity, Quality, Accountability, Respect, Commitment, and Inclusion</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Perform other job-related duties as assigned</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size: 16px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0); background: white;'><strong>Minimum Education/Certifications:</strong></span></p><ul><li style='margin-top: 0in; margin-right: 0in; margin-bottom: 3pt; font-size: 16px; font-family: \"times new roman\", serif; line-height: normal; background: white; color: rgb(0, 0, 0);'>High School diploma or equivalent required<span style=\"background: white;\">&nbsp;</span></li></ul><p data-pasted=\"true\"><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'><strong>Minimum Work Experience:</strong></span></p><ul data-spread=\"false\"><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Minimum of one (1) year of experience in a customer service-related position required</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Minimum of one (1) year of medical office, registration, scheduling, customer service, call center, or healthcare-related experience preferred</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Experience working with Electronic Medical Records (EMR), preferred</li><li style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'>Proficiency in Microsoft Office applications preferred</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size: 16px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position&#39;s responsibilities.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;background:white;' id=\"isPasted\"><span style='color: rgb(0, 0, 0); font-family: \"times new roman\", serif; font-size: 16px;'><strong>All About Hamilton Health Center</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;background:white;'><span style='font-size: 16px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>Hamilton Health Center (Hamilton), established in 1969, is the only Federally Qualified Health Center (FQHC) within a 30-mile radius of Harrisburg, PA and continues to grow using a holistic and comprehensive approach to being patient centered. &nbsp;The mission of Hamilton is to improve the health of Central Pennsylvania&rsquo;s residents by delivering high quality, respectful and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is that every member of our community, regardless of their ability to pay or their insurance status, receives holistic, quality health care needed to create a healthy community. For over 50 years we have been true to these words. As part of our team, you will work alongside a dedicated team that cares and values those we serve.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size: 16px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size: 16px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong>EOE</strong></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/443572f8f5968cd7f156c206b3e30df00472fc42?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/83140a47-1b3d-4ddd-a6c2-a50177120851JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/4ed8272d-accb-4010-a61a-aece2f3a1aeaJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/443572f8f5968cd7f156c206b3e30df00472fc42/eventsJSON

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