Guest Services Driver Supervisor

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    "jobOpeningName": "Guest Services Driver Supervisor ",
    "departmentLabel": "Guest Services",
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      "postalCode": "Niseko/Hakuba",
      "addressCountry": "Japan"
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    "datePosted": "2026-05-30",
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    "description": "<p><span style=\"color: rgb(106, 168, 79); font-size: 12pt; font-weight: bold\">Job Description </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Position Title:<span> </span></span>Guest Services Driver Supervisor </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span><span> </span>Niseko and Hakuba, Japan</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Reports to:</span><span> </span>Guest Services Manager (in each location)<br><span style=\"font-weight: bold\">Contract Term:</span><span> </span>Exact dates TBC - October/November, 2026 - April 2027<br><span style=\"font-weight: bold\">Salary</span><span style=\"font-weight: bold\">:</span><span> </span>¥2,200 per hour, starting</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-size: 12pt; font-weight: bold\">About Us </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-size: 12pt; font-weight: bold\">The Role</span></span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>As the </span><span>Driver Supervisor</span><span>, you’ll lead Rhythm’s Guest Services Driver Team to ensure a seamless and stoke-filled experience for both internal staff and external guests. Based in Niseko, Hakuba, or Furano, you’ll oversee all guest transport and rental gear logistics across resort locations. This role involves team leadership, dispatch coordination, guest service collaboration, vehicle upkeep, and being a day-maker for everyone you meet. You’ll work closely with Guest Services Supervisors and support your Store Manager in ensuring Rhythm’s operational excellence on the road.<br></span></span><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\"><span style=\"color: rgb(106, 168, 79); font-size: 12pt; font-weight: bold\">Key Responsibilities and Duties </span><br></span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><em><span style=\"text-decoration: none\">This is a top-line overview; the full job description is available by request and during the interview process.</span></em></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Lead and support the Driver Team to deliver safe, professional, and stoke-filled guest transport services.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinate customer and gear pick-ups/drop-offs across resort locations.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Oversee daily vehicle checks, safety, cleanliness, and readiness.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manage driver dispatch and logistics via TaxiCaller and EasyRent systems.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Create driver rosters, approve timesheets, and support team training.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborate with Guest Services on efficient guest movement and communication.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with service centre and staff logistics (location dependent).</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Uphold Rhythm’s customer service standards and contribute to an epic team culture.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\"><span style=\"color: rgb(106, 168, 79); font-size: 12pt; font-weight: bold\">What You Need to Succeed </span><br></span><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">Leadership and Team Management</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Proven ability to train, supervise, and motivate a diverse team.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Strong communication skills to maintain high levels of internal communication and manage inquiries effectively.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Capacity to monitor and evaluate team performance, providing regular feedback and resolving issues.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">Customer Service Excellence</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Demonstrated experience in delivering high levels of customer service.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Skilled in handling customer complaints and comments both proactively and reactively.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Ability to ensure smooth POS transactions and overall positive guest experiences.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">Administrative and Organizational Skills</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Competence in maintaining and updating customer records, managing outstanding accounts, and processing various payment types.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Experience with scheduling and rostering using systems like Tanda.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Ability to perform end-of-morning and end-of-night procedures accurately.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">Computer and Systems Literacy</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Proficient in using POS systems and administration tools such as Google Drive, EasyRent and Square.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Skilled in monitoring dashboards, reporting, and closing outstanding accounts.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Capability to provide feedback and implement changes for system improvements</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-size: 12pt; font-weight: bold\">The Perks and Benefits </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Live, Work, and Play in Paradise</span><span style=\"text-decoration: none\">: Immerse yourself in one of the world’s top mountain resorts.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Work with a Legendary Crew</span><span style=\"text-decoration: none\">: Join a team that’s passionate, fun-loving, and deeply connected to the industry.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Subsidized Staff Accommodation</span><span style=\"text-decoration: none\">: Affordable housing options and housing assistance to help you settle in.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Epic Social Scene</span><span style=\"text-decoration: none\">: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Wellness and Lifestyle Benefits</span><span style=\"text-decoration: none\">: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.</span></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"text-decoration: none\">At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like </span>you<span style=\"text-decoration: none\"> make Rhythm what it is.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Ready to join?</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you have any specific questions or require further clarification, please don't hesitate to reach out.</span></p>\n<p><br></p>",
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