Front Desk Associate - SpringHill Suites Bend

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We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let&rsquo;s Level Up!</span></span><span style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 12pt; line-height: 21.85px; font-family: Calibri, sans-serif; color: rgb(38, 35, 33);\">&nbsp;</span></p><p><br></p><h1 data-pasted=\"true\">Job&nbsp;Summary:</h1><p>As a Front Desk Agent you will be the first impression for our guests upon arrival and&nbsp;throughout&nbsp;their&nbsp;stay.&nbsp;Your&nbsp;goal&nbsp;is&nbsp;to&nbsp;provide&nbsp;Level5&nbsp;Hospitality&nbsp;and&nbsp;service&nbsp;for each and every guest.</p><p>&nbsp;</p><h1>Duties/&nbsp;Responsibilities:</h1><p><strong><em>&nbsp;</em></strong></p><ul><li>Perform&nbsp;all&nbsp;check&nbsp;in&nbsp;and&nbsp;check&nbsp;out&nbsp;tasks</li><li>Operate&nbsp;the&nbsp;front&nbsp;desk&nbsp;according&nbsp;to&nbsp;standard&nbsp;operating&nbsp;procedures&nbsp;and with exceptional guest service</li><li>Know&nbsp;emergency&nbsp;procedures&nbsp;and&nbsp;ow&nbsp;to&nbsp;respond</li><li>Complete&nbsp;daily&nbsp;reports,&nbsp;audit&nbsp;correspondence,&nbsp;as&nbsp;required&nbsp;by&nbsp;shift</li><li>Receive&nbsp;and&nbsp;confirm&nbsp;credit&nbsp;cards&nbsp;for&nbsp;validity&nbsp;and&nbsp;acceptability</li><li>Welcome&nbsp;guest&nbsp;upon&nbsp;their&nbsp;arrival&nbsp;and&nbsp;assign&nbsp;rooms</li><li>Take&nbsp;incoming&nbsp;calls,&nbsp;online&nbsp;and&nbsp;in-person&nbsp;room&nbsp;booking&nbsp;requests,&nbsp;and answer questions about guests needs involving room rates, available rooms, amenities, and special requests</li><li>Communicate&nbsp;with&nbsp;housekeeping&nbsp;to&nbsp;make&nbsp;sure&nbsp;guest&nbsp;rooms&nbsp;are&nbsp;ready</li><li>Manage&nbsp;online&nbsp;and&nbsp;phone&nbsp;reservations</li><li>Respond&nbsp;to&nbsp;clients&nbsp;complaints&nbsp;in&nbsp;a&nbsp;timely&nbsp;and&nbsp;professional&nbsp;manner</li><li>Create&nbsp;incident&nbsp;reports&nbsp;for&nbsp;guest&nbsp;injuries/issues&nbsp;when&nbsp;required</li><li>Maintains&nbsp;a&nbsp;high&nbsp;standard&nbsp;of&nbsp;personal&nbsp;appearance&nbsp;and&nbsp;grooming,&nbsp;which includes compliance with the dress code policy</li><li>Performs&nbsp;other&nbsp;related&nbsp;duties&nbsp;as&nbsp;required</li></ul><p>&nbsp;</p><h1>Required&nbsp;Skills/&nbsp;Abilities:</h1><p><strong><em>&nbsp;</em></strong></p><ul><li>Proficient&nbsp;in&nbsp;Microsoft&nbsp;Office&nbsp;Suite&nbsp;or&nbsp;similar&nbsp;software</li><li>Work&nbsp;experience&nbsp;as&nbsp;a&nbsp;Front&nbsp;Desk&nbsp;agent&nbsp;preferred</li><li>Level5&nbsp;High&nbsp;Touch&nbsp;service</li><li>Excellent&nbsp;communication&nbsp;and&nbsp;organizational&nbsp;skills</li><li>Flexibility&nbsp;with&nbsp;shifts&nbsp;and&nbsp;scheduling</li><li>Must be available weekends and/or holidays</li><li>Must have transportation to and from work</li><li>Must have stellar attendance and punctuality</li><li>Must have transportation to and from work</li><li>Must have stellar attendance and punctuality</li><li><p>&nbsp;</p><h1>Education and Experience:&nbsp;</h1><p><strong><em>&nbsp;</em></strong></p></li><li><p>High School diploma</p></li><li><h1 data-pasted=\"true\">Physical&nbsp;Requirements:</h1><p><strong><em>&nbsp;</em></strong></p><ul><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;remain&nbsp;in&nbsp;a&nbsp;stationary&nbsp;position&nbsp;during&nbsp;shift.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;access&nbsp;and&nbsp;navigate&nbsp;the&nbsp;facility.</li><li>Employees&nbsp;are&nbsp;required&nbsp;to&nbsp;adhere&nbsp;to&nbsp;safety&nbsp;requirements&nbsp;by&nbsp;wearing the appropriate personal protective equipment.</li><li>Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.</li></ul></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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