Assistant Store Manager - Whale Coast ( Hermanus)

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    "jobOpeningName": "Assistant Store Manager - Whale Coast ( Hermanus) ",
    "departmentLabel": "Faithful to Nature",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Cape Town",
      "state": "Western Cape ",
      "postalCode": "8000",
      "addressCountry": "South Africa"
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    "datePosted": "2026-05-08",
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    "description": "<p><span style=\"font-size: 12pt\">An exciting opportunity at<span> </span><span style=\"font-weight: bold\">Faithful to Nature</span><span> </span>has become available for an<span> </span><span style=\"font-weight: bold\">Assistant Store Manager</span><span> </span>at our new store in<span> <span style=\"font-weight: bold\">Whale Coast Mall ( Hermanus)</span>. </span></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Faithful to Nature is a market leader in the online natural product retail space with the mission of improving the health of our customers and our planet. We are passionate about innovating and delivering excellent customer service. This is a unique opportunity for someone who is passionate about Faithful to Nature's ethos and delivering exceptional customer service!</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">This position is responsible for assisting in both maximizing of sales and ensuring the effective operation of all store activities. In the absence of the Store Manager, this position is responsible for meeting set personable sales objectives as well as for projecting the company’s vision and mission statement and image through effective customer service and visual presentation techniques. Assisting in the planning and development of committed and well trained staff is a top priority for this position and is approached with a concise training program focusing on all aspects of store procedures.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">RESPONSIBILITIES</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Sales and Customer Service:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Ensure that customers receive outstanding service by offering a friendly environment, to include excellent product knowledge and all aspects of the Faithful to Nature’s non- negotiable standards.</span></li>\n<li><span style=\"font-size: 12pt\">Maximize store sales targets, while working with team members to model successful sales techniques and customer service standards.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure compliance with all policies and procedures through regular walk-through and</span></li>\n<li><span style=\"font-size: 12pt\">Monitor local market conditions and business trends by assessing mall standings and competitors, in order to maximize sales and meet or exceed set goals.</span></li>\n<li><span style=\"font-size: 12pt\">Monitor sales performance through analysis of productivity and sales reports and suggest new strategies to supervisors.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Merchandise and Inventory management:</span><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Ensure the selling floor is adequately merchandised, with the right assortment and presentation</span></li>\n<li><span style=\"font-size: 12pt\">Train team members and ensure proper adherence to set company visual and marketing</span></li>\n<li><span style=\"font-size: 12pt\">Ensure the efficient and timely implementation of Head Office directives for markdowns, stock counts, etc.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Operating Cost control &amp; Profitability:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Control wage cost by following directions as determined by the wage cost department and by analyzing traffic trends, staff productivity and scheduling.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure efficient opening and closing procedures including correct banking</span></li>\n<li><span style=\"font-size: 12pt\">Follow all company O.S. and related systems with accuracy and consistency.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Human Resources Management:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Coach and motivate store personnel to meet the highest standards of customer service excellence by planning and assigning daily goals and tasks, and ensuring proper completion through follow up.</span></li>\n<li><span style=\"font-size: 12pt\">Successfully recruit, train, develop and communicate with all staff in all areas of store</span></li>\n<li><span style=\"font-size: 12pt\">Evaluate, develop and maintain set store productivity goals through continuous evaluation. Assess performance on a regular basis, and react to performance issues</span></li>\n<li><span style=\"font-size: 12pt\">Maintain a professional demeanor in both attitude and attire at all times and provide staff with a strong leadership role model in all work-related activities.</span></li>\n<li><span style=\"font-size: 12pt\">Act as a liaison between store staff and Head Office Personnel to ensure the successful understanding and implementation of all store related information.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure that Health 8: Safety regulations are in place and communicated to all team members</span></li>\n<li><span style=\"font-size: 12pt\">Ensure that all employee files are maintained and updated</span></li>\n<li><span style=\"font-size: 12pt\">Ensure timely and accurate processing of all EFT and payroll information through the system</span></li>\n<li><span style=\"font-size: 12pt\">Other ad-hoc duties required from time to</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">REQUIREMENTS</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">2 - 5 years FMCG retail experience, or in a similar retail</span></li>\n<li><span style=\"font-size: 12pt\">1 – 2 years’ experience in supervisory/assistant manager</span></li>\n<li><span style=\"font-size: 12pt\">Microsoft Office Suite</span></li>\n<li><span style=\"font-size: 12pt\">Excellent written and verbal</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work varied hours/days as required in a retail</span></li>\n<li><span style=\"font-size: 12pt\">A Secondary School Diploma or</span></li>\n<li><span style=\"font-size: 12pt\">Own reliable</span></li>\n<li><span style=\"font-size: 12pt\">Ensure effective Asset protection in the store to control</span></li>\n</ul>",
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