Customer Service Representative (Part-time) Evening Hours

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  "last_changed_at": "2026-05-30T05:42:38.584Z",
  "active_status": "active"
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{
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  "location": {
    "raw": "Tyrone, Pennsylvania, 16686, United States",
    "city": "Tyrone",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": 15,
  "salary_min": 13,
  "inferred_at": "2026-06-06T10:25:45.932Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Tyrone, Pennsylvania, 16686, United States",
      "city": "Tyrone",
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      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

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    "id": "107",
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    "location": {
      "city": "Tyrone",
      "state": "Pennsylvania"
    },
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      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18838",
    "locationType": "0",
    "jobOpeningName": "Customer Service Representative (Part-time) Evening Hours",
    "departmentLabel": "HBA Sales - Quality Control",
    "employmentStatusLabel": "Part-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tyrone",
      "state": "Pennsylvania",
      "postalCode": "16686",
      "addressCountry": "United States"
    },
    "datePosted": "2026-02-25",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">PART-TIME</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Customer Service Representative</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Department:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> HomeBinder Assistant (HBA)</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Location:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> Tyrone, PA (On-site) - not remote</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Employment Type:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> Part-time (less than 30 hrs/week)</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">About InspectionGo</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">InspectionGo helps homeowners manage and protect their most valuable investment—their home. Through our digital platform and HomeBinder Assistant service, we organize essential home information and guide customers through key next steps with clarity and care.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This is a customer service / customer support / customer experience role supporting homebuyers after their inspection. You’ll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our HomeBinder Assistant team when appropriate.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you’ve contacted. Success here comes from strong follow-through, clean documentation, and consistent execution.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You’ll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Schedule &amp; Availability</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Part-time: 20 hours/week, opportunity for extra hours - not to exceed 30 hours/week</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Our operating hours are 8:00 AM–10:00 PM.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We are primarily hiring for shifts starting at 11:00 AM or later (especially weeknights/evenings).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The more weeknight availability you have, the better.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Weekend shifts are rare, but occasional weekend availability is a plus when needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Schedules are set in advance. We can offer some flexibility, but shifts are not fully customizable.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Shifts are assigned based on coverage needs; applicants with more weeknight availability are prioritized.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">What You’ll Do</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide customer support by confirming details, answering questions, and ensuring the next step is clear</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Schedule consultations with the HomeBinder Assistant team when appropriate</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Gather feedback on the customer’s inspection experience and share key takeaways with the team to improve quality</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensure each customer handoff is complete, consistent, and easy for the next team member to continue</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">What Success Looks Like</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Customers feel taken care of - not pressured</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You follow through: you do what you say you’ll do, when you say you’ll do it</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Notes and tasks are complete and clear enough that anyone can pick up the thread</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Consultations are scheduled with the right context captured (clean handoffs)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Your customer feedback helps identify trends and improve the inspection experience over time</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You consistently meet execution and quality expectations</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong communication and a calm, professional phone presence</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent organization and follow-up habits</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comfortable with phone work, documentation, and daily execution standards</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coachable: you like feedback and improve quickly</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Availability for </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">11:00 AM–10:00 PM coverage</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, especially </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">weeknights/evenings</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">; rare weekends as needed</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Spanish-speaking (bilingual Spanish/English) is a plus, not required</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Compensation</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Base pay:</span><br><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">$13–$15/hour</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> (based on experience)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Performance incentives:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> paid monthly based on execution + quality/compliance</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Incentives become available once you’ve completed onboarding and are approved to work independently. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ramp time varies by aptitude and execution quality - the faster you’re ready, the sooner incentives begin.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Incentive earnings typically average </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">$250–$650/month</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> (varies by performance and hours worked)</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Why Join InspectionGo</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Supportive culture: authenticity, respect, collaboration</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Warm leads only (no cold calling)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Modern office environment (snacks &amp; coffee included)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Referral bonuses available</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Growth: Consistent quality, follow-through, and positive team impact can lead to expanded responsibilities and internal growth as openings arise.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Additional Requirements</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Applicants must be:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">At least 18 years old</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Authorized to work in the U.S.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This role is performed in a traditional office environment and requires extended periods of sitting/standing, speaking, computer use, and phone communication. Reasonable accommodations may be provided. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">InspectionGo is an Equal Opportunity Employer. For accommodation requests, contact [email protected].</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Ready to Apply?</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Complete the application and submit your resume (optional include desired hourly range). Tell us briefly why this role fits you - we’d love to hear your story.</span></p>",
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    "jobOpeningName": "Customer Service Representative (Part-time) Evening Hours",
    "departmentLabel": "HBA Sales - Quality Control",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://igopeople.bamboohr.com/careers/107",
    "employmentStatusLabel": "Part-Time"
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}