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    "requisitionDescription": "<div><h1>Technical Support Analyst II</h1><h2>Advance Your IT Career While Making a Meaningful Impact</h2><p>At KVC, technology powers the services that help children, families, and communities thrive. We&#39;re looking for a skilled <strong>Technical Support Analyst II</strong> who enjoys solving complex technical challenges, supporting end users, and collaborating with a high-performing IT team.</p><p>Our employees have given KVC a <strong>Work Wellbeing Score of 83</strong>, reflecting our commitment to creating a workplace where people feel valued, supported, and empowered to grow.</p><h2>Position Summary</h2><p>As a Technical Support Analyst II, you&#39;ll serve as the primary technical resource for your assigned region while providing remote support across the organization. You&#39;ll resolve advanced technical issues escalated from Tier 1 support, maintain critical business systems, support infrastructure projects, and help ensure our employees have the technology they need to deliver exceptional services.</p><p>This role requires a strong technical foundation, excellent communication skills, independent problem-solving abilities, and a willingness to travel to KVC offices and program locations.</p><h2>What You&#39;ll Do</h2><ul><li><p>Troubleshoot and resolve advanced technical issues across multiple platforms.</p></li><li><p>Serve as the primary IT contact for your assigned region.</p></li><li><p>Provide remote and onsite technical support throughout the agency.</p></li><li><p>Support Microsoft 365, Exchange, Active Directory, Cisco Meraki, SharePoint, and OneDrive environments.</p></li><li><p>Document issues, resolutions, and troubleshooting steps thoroughly.</p></li><li><p>Perform routine system maintenance and support technology projects.</p></li><li><p>Follow established operational processes and escalation procedures.</p></li><li><p>Manage technical support activities across multiple office locations.</p></li><li><p>Participate in on-call support rotations.</p></li><li><p>Travel to agency, corporate, and office locations as needed.</p></li><li><p>Collaborate with other IT professionals on projects across the organization.</p></li><li><p>Communicate effectively with employees, leadership, and executive teams.</p></li></ul><h2>Minimum Qualifications</h2><h3>Education</h3><ul><li><p>High school diploma required.</p></li><li><p>Associate degree or higher from an accredited college or university preferred.</p></li></ul><h3>Licensure</h3><ul><li><p>Valid driver&#39;s license and current auto insurance required.</p></li></ul><h3>Experience</h3><ul><li><p>1&ndash;3 years of experience in a professional business environment.</p></li><li><p>Demonstrated experience supporting:</p><ul><li><p>Microsoft 365</p></li><li><p>Microsoft Exchange</p></li><li><p>Active Directory</p></li><li><p>Cisco Meraki</p></li><li><p>SharePoint</p></li><li><p>OneDrive</p></li></ul></li></ul><h2>Preferred Qualifications</h2><p>We&#39;re looking for professionals who bring both technical expertise and exceptional customer service.</p><p>Ideal candidates will have:</p><ul><li><p>A passion for learning new technologies and expanding technical skills.</p></li><li><p>Willingness to travel regularly between KVC locations.</p></li><li><p>Experience working independently across multiple office sites.</p></li><li><p>The ability to explain technical concepts to both technical and non-technical audiences.</p></li><li><p>Strong troubleshooting and documentation skills.</p></li><li><p>Excellent organizational and project management abilities.</p></li><li><p>A customer-first mindset focused on delivering outstanding support.</p></li></ul><h2>Success in This Role Requires</h2><ul><li><p>Teamwork and collaboration</p></li><li><p>Initiative and self-motivation</p></li><li><p>Technical expertise</p></li><li><p>Critical thinking and analytical problem-solving</p></li><li><p>Resourcefulness</p></li><li><p>Accountability</p></li><li><p>Adaptability in a fast-paced environment</p></li><li><p>Professional communication with employees at every level of the organization</p></li></ul><h2>Behavioral Expectations</h2><p>Successful team members:</p><ul><li><p>Demonstrate professionalism and accountability in every interaction.</p></li><li><p>Foster an inclusive, respectful, and collaborative workplace.</p></li><li><p>Adapt quickly to changing priorities and business needs.</p></li><li><p>Maintain confidentiality and uphold the highest ethical standards.</p></li><li><p>Build positive working relationships across departments.</p></li></ul><h2>Why Join KVC?</h2><p>At KVC, your work directly supports the people who make a difference every day. You&#39;ll join an organization where innovation, collaboration, and compassion are part of our culture&mdash;not just our mission.</p><p>Our values guide everything we do:</p><ul><li><p>The heart of our work is helping people.</p></li><li><p>Our character is built on authenticity and compassion.</p></li><li><p>Family connection drives our culture.</p></li><li><p>Collaboration fuels our improvement.</p></li><li><p>Urgency and innovation mark our approach.</p></li><li><p>Diverse perspectives are key to our progress.</p></li></ul><p>If you&#39;re an experienced IT professional looking for a career where your technical expertise creates real impact, we&#39;d love to hear from you.</p><p><strong>Requirements</strong></p><ul><li><p>High school diploma required.</p></li><li><p>Valid driver&#39;s license and current auto insurance.</p></li><li><p>Ability to travel to multiple KVC locations.</p></li><li><p>1&ndash;3 years of technical support experience.</p></li></ul></div>\n",
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