Application Support Analyst - L1

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    "ExternalQualificationsStr": "<p><span><strong>Skills and Abilities:&nbsp;</strong></span></p>\n<ul>\n <li><span>Proficient in Windows operating systems.</span></li>\n <li><span>Demonstrates a foundational understanding of web technologies, including HTML, IIS, and browsers.</span></li>\n <li><span>Experienced with ticketing tools such as Fresh Service, DevOps, and the Oracle support portal.</span></li>\n <li><span>Willing to participate in on-call responsibilities as required.</span></li>\n <li><span>Committed to ongoing professional development and staying current with technology industry advancements.</span></li>\n <li><span>Able to quickly assimilate knowledge and collaborate with specialist/senior analysts and application administrators.</span></li>\n <li><span>Exhibits strong attention to detail along with effective planning and organizational abilities.</span></li>\n <li><span>Capable of multitasking efficiently in a fast-paced, detail-oriented environment, and managing interruptions productively.</span></li>\n <li><span>Handles sensitive and confidential data and issues with discretion.</span></li>\n <li><span>Possesses strong customer service, interpersonal, analytical, organizational, and collaboration skills.</span></li>\n</ul>\n<p><span><strong>Knowledge of:&nbsp;</strong></span></p>\n<ul>\n <li><span>Experience in application troubleshooting and end-user support.</span></li>\n <li><span>Familiarity with planning, testing, and deploying basic application upgrades.</span></li>\n <li><span>Understanding of server remote access, machine integration, and both physical and virtual environments.</span></li>\n <li><span>Proficiency in Microsoft Word, PowerPoint, and especially Excel for data analysis.</span></li>\n <li><span>Knowledge of Internet and cloud-based application technologies.</span></li>\n <li><span>Awareness of application security principles.</span></li>\n</ul>\n<p>&nbsp;</p>\n<p><span><strong>Minimum Education and Certification:</strong></span></p>\n<ul>\n <li><span>Bachelor degree in MIS, IT, or other related discipline.</span></li>\n</ul>\n<p>&nbsp;</p>\n<p><span><strong>Minimum Experience:</strong></span></p>\n<ul>\n <li><span>0 to 2 years of experience in the following:</span></li>\n <li><span>Provide Tier I hands-on application support for enterprise platforms such as Oracle Cloud Fusion, MS Dynamics Custom App, and related applications.</span></li>\n <li><span>Utilize remote access capabilities to deliver assistance to clients on Windows environments.</span></li>\n <li><span>Demonstrate familiarity with application monitoring tools, including Oracle Cloud Fusion, workflows, and integrations.</span></li>\n</ul>\n<p><span>&nbsp;</span></p>\n<p><span><strong>Physical Demands:&nbsp;</strong></span></p>\n<ul>\n <li><span>Regularly required to sit, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.</span></li>\n <li><span>Occasionally required to stand, walk, and stoop.</span></li>\n <li><span>Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus.</span></li>\n</ul>\n<p>&nbsp;</p>\n<p><span><strong>Problem Solving and Innovation:</strong></span></p>\n<ul>\n <li><span>Work closely with specialist/senior analysts, PM, and developers to ensure solution sets are transitioned successfully into the IT support model.&nbsp;</span></li>\n <li><span>Deals with minor technical issues through own experience or research.</span></li>\n <li><span>Works with little or no supervision.</span></li>\n</ul>\n<p>&nbsp;</p>\n<p><span><strong>Impact:</strong></span></p>\n<ul>\n <li><span>Application stability and support across Archrock.</span></li>\n <li><span>Critical component of large-scale enterprise application solutions.</span></li>\n</ul>\n<div style=\"border-bottom-style:none; border-left-style:none; border-right-style:none; border-top-style:solid; border-top-width:1pt; padding:1pt 0in 0in\">\n <p><span>This job description is a summary of essential job functions.&nbsp; It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.&nbsp; All employees are expected to perform tasks, as assigned by supervisor, regardless of job title or routine job duties.</span></p>\n</div>",
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