GUEST SERVICE REPRESENTATIVE

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    "description": "<p><strong>Job Purpose:</strong> To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.</p>\r\n\r\n<p><br />\r\n<strong>Job Responsibilities:</strong></p>\r\n\r\n<ul>\r\n\t<li>Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.</li>\r\n\t<li>Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.</li>\r\n\t<li>Keep records of room availability and guests&rsquo; accounts. May make, confirm and cancel reservations for guests.</li>\r\n\t<li>Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.</li>\r\n\t<li>Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.</li>\r\n\t<li>Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.</li>\r\n\t<li>Take the initiative to greet guests in a friendly and warm manner.</li>\r\n\t<li>If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees.</li>\r\n\t<li>May make restaurant, transportation or entertainment reservations for guests; may deposit guests&rsquo; valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.</li>\r\n\t<li>Other duties as assigned.</li>\r\n</ul>\r\n\r\n<p><br />\r\n<strong>Job Skills:</strong></p>\r\n\r\n<ul>\r\n\t<li>Speak clearly and listen carefully.</li>\r\n\t<li>Use personal judgment and specialized knowledge to give information to people.</li>\r\n\t<li>Communicate well with many different kinds of people.</li>\r\n\t<li>Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.</li>\r\n\t<li>Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.</li>\r\n</ul>\r\n\r\n<p><strong>Physical Requirements:</strong></p>\r\n\r\n<ul>\r\n\t<li>Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.</li>\r\n\t<li>Additional physical &amp; visual requirements</li>\r\n\t<li>Stand for long periods of time</li>\r\n\t<li>Lift/carry 6-25 lbs.</li>\r\n\t<li>Able to work overtime and irregular hours</li>\r\n</ul>\r\n\r\n<p><strong>Working Conditions:</strong></p>\r\n\r\n<ul>\r\n\t<li>Continually works in normal office conditions and in close proximity to others.</li>\r\n</ul>\r\n",
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