Catering Sales Manager

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    "city": "Lahaina",
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    "datePosted": "2026-04-27T04:00:00.000Z",
    "description": "<h2>Compensation Type</h2>Yearly\n<h2>Highgate Hotels</h2>\n<p>Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</p>\n<p> </p>\n<p>With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</p>\n<p> </p>\n<p>With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</p>\n<h2>Overview</h2>\n<p>The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals. He/she must have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the hotel. He/she is also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high-quality products and service levels. Candidates must be comfortable in problem solving with client relationships and event management.</p>\n<h2>Responsibilities</h2>\n<p>Education & Experience:</p>\n<ul>\n <li>At least 4 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 2 year of related experience.</li>\n <li>Must be skilled in Windows, Company approved spreadsheets and word processing.</li>\n <li>Proficiency in Delphi preferred.</li>\n</ul>\n<p>Physical requirements:</p>\n<ul>\n <li>Long hours sometimes required.</li>\n <li>Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li>\n</ul>\n<p>General Requirements</p>\n<ul>\n <li>Maintain a warm and friendly demeanor at all times.</li>\n <li>Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li>\n <li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li>\n <li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li>\n <li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>\n <li>Attend all hotel required meetings and trainings.</li>\n <li>Participate in M.O.D. coverage as required.</li>\n <li>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li>\n <li>Maintain high standards of personal appearance and grooming, which include wearing nametags.</li>\n <li>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li>\n <li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li>\n <li>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li>\n <li>Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</li>\n <li>Must be able to maintain confidentiality of information.</li>\n <li>Perform other duties as requested by management.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li><strong>This is an on-site position.</strong></li>\n <li>Attend daily Highgate Hotel Business Review (HHBR) meeting.</li>\n <li>Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.</li>\n <li>Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.</li>\n <li>Meet or exceed set goals.</li>\n <li>Operate the Sales Department within established sales expense budget.</li>\n <li>Initiate and follow up on leads.</li>\n <li>Maintain and participate in an active sales solicitation program.</li>\n <li>Monitor production of all top accounts and evaluate trends within your market.</li>\n <li>Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.</li>\n <li>Meet or exceed sales solicitation call goals as assigned by the Director of Sales.</li>\n <li>Invite clients to the hotel for entertainment, lunches, tours and site inspections.</li>\n <li>Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.</li>\n <li>Assist in the preparation of required reports in a timely manner.</li>\n <li>Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).</li>\n <li>Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.</li>\n <li>Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.</li>\n <li>Meet and greet onsite contacts.</li>\n <li>Abide by Prime Selling Time (PST).</li>\n <li>Develop networking opportunities through active participation in community and professional associations, activities and events.</li>\n <li>Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.</li>\n <li>Entertain clients.</li>\n <li>Handle inquiries as part of Inquiry Day Program.</li>\n <li>Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.</li>\n <li>Prepare and submit required reports in a timely manner.</li>\n <li>Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.</li>\n <li>Know meeting room setups and capabilities.</li>\n <li>Know sleeping room configurations and types.</li>\n <li>Respond to Catering inquires immediately.</li>\n <li>Use the Partnership Agreement to meet client needs.</li>\n <li>Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.</li>\n <li>Interact with outside planners, vendors for event setup.</li>\n <li>Maintain pricing integrity and propose upscale menus for clients.</li>\n</ul>",
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          "streetAddress": "2780 Kekaa Drive",
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