Document & Referral Specialist - medical office

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    "html_title": "Community Health Center of the North Country - Document & Referral Specialist - medical office",
    "description_html": "<p><em>Location: Community Health Center of the North Country - Canton, NY</em></p><p><em>~ (note: this is a fully onsite position)</em></p><p><em>Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays</em><br><em>Pay Rate: $18.39 per hour</em></p><p><br></p><p><strong>REPORTS TO: </strong>Practice Manager</p><p><br></p><p>Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.</p><p><br></p><h3><u><strong>Why You’ll Love Working Here</strong></u></h3><ul><li><strong>Work-life balance:</strong> Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays<br></li><li><strong>Supportive team culture:</strong> Be part of a collaborative environment where everyone’s contributions are valued<br></li><li><strong>Mission-focused impact:</strong> Help ensure continuity of care for patients by managing key documentation and referrals<br></li></ul><h3><u><strong>What You’ll Do</strong></u></h3><p>As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll:</p><ul><li>Manage incoming and outgoing referrals, including tracking scheduling and follow-up<br></li><li>Process imaging and procedure orders<br></li><li>Complete prior authorizations for tests, procedures, and DME<br></li><li>Communicate with patients about referral appointments and missed follow-ups<br></li><li>Understand insurance coverage and requirements for authorizations<br></li><li>Track and retrieve medical records, diagnostic reports, and hospital notes<br></li><li>Monitor and respond to incoming faxes, messages, and prescription lines<br></li><li>Reconcile interface issues in the EMR<br></li><li>Prepare professional correspondence to patients and providers<br></li><li>Serve as backup receptionist when needed, greeting patients with warmth and professionalism<br></li><li>Provide general administrative support to providers and nurses</li></ul>",
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      "description": "<p>Description</p><p><em>Location: Community Health Center of the North Country - Canton, NY</em></p><p><em>~ (note: this is a fully onsite position)</em></p><p><em>Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays</em><br/><em>Pay Rate: $18.39 per hour</em></p><p><br/></p><p><strong>REPORTS TO: </strong>Practice Manager</p><p><br/></p><p>Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.</p><p><br/></p><h3><u><strong>Why You’ll Love Working Here</strong></u></h3><ul><li><strong>Work-life balance:</strong> Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays<br/></li><li><strong>Supportive team culture:</strong> Be part of a collaborative environment where everyone’s contributions are valued<br/></li><li><strong>Mission-focused impact:</strong> Help ensure continuity of care for patients by managing key documentation and referrals<br/></li></ul><h3><u><strong>What You’ll Do</strong></u></h3><p>As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll:</p><ul><li>Manage incoming and outgoing referrals, including tracking scheduling and follow-up<br/></li><li>Process imaging and procedure orders<br/></li><li>Complete prior authorizations for tests, procedures, and DME<br/></li><li>Communicate with patients about referral appointments and missed follow-ups<br/></li><li>Understand insurance coverage and requirements for authorizations<br/></li><li>Track and retrieve medical records, diagnostic reports, and hospital notes<br/></li><li>Monitor and respond to incoming faxes, messages, and prescription lines<br/></li><li>Reconcile interface issues in the EMR<br/></li><li>Prepare professional correspondence to patients and providers<br/></li><li>Serve as backup receptionist when needed, greeting patients with warmth and professionalism<br/></li><li>Provide general administrative support to providers and nurses</li></ul><p>Requirements</p><h3><u><strong>What We’re Looking For</strong></u></h3><ul><li>High school diploma or GED preferred<br/></li><li>1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required<br/></li><li>Working knowledge of medical terminology preferred<br/></li><li>Strong customer service, phone etiquette, and organizational skills<br/></li><li>Comfort with computers, EMRs, and multitasking in a fast-paced environment<br/></li><li>Commitment to patient confidentiality and team collaboration<br/></li><li>Experience in a community health or FQHC setting is a plus</li></ul><h3><u><strong>Why Choose Us?</strong></u></h3><ul><li><strong>Daytime Hours Only</strong> – No weekends, nights, or holidays</li><li><strong>Generous PTO</strong> – Vacation, sick, personal time, and paid holidays</li><li><strong>Robust Benefits</strong> – Medical, dental, vision, FSA, 401(k), disability & life insurance</li></ul><p>If you're ready to make a meaningful difference with a team that’s dedicated to improving health care access and outcomes, we encourage you to apply today!</p>",
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    "requirements_html": "<h3><u><strong>What We’re Looking For</strong></u></h3><ul><li>High school diploma or GED preferred<br></li><li>1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required<br></li><li>Working knowledge of medical terminology preferred<br></li><li>Strong customer service, phone etiquette, and organizational skills<br></li><li>Comfort with computers, EMRs, and multitasking in a fast-paced environment<br></li><li>Commitment to patient confidentiality and team collaboration<br></li><li>Experience in a community health or FQHC setting is a plus</li></ul><h3><u><strong>Why Choose Us?</strong></u></h3><ul><li><strong>Daytime Hours Only</strong> – No weekends, nights, or holidays</li><li><strong>Generous PTO</strong> – Vacation, sick, personal time, and paid holidays</li><li><strong>Robust Benefits</strong> – Medical, dental, vision, FSA, 401(k), disability &amp; life insurance</li></ul><p>If you're ready to make a meaningful difference with a team that’s dedicated to improving health care access and outcomes, we encourage you to apply today!</p>",
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