Night Audit Supervisor

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    "heading": "Night Audit Supervisor",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Supervisor! Join our team today!&#160;<span style=\"line-height:normal;\"><span style=\"color:#4b4b4b;\">Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred . The successful candidate is likely to have a passion for customer service and leadership.</span></span></span><br><br><strong><span style=\"font-size:14px;\">Job type: Full-time, non-exempt</span><br>Schedule: 11:00 p.m. - 7:00 a.m.* or 8:00 p.m. - 3:00 a.m. including weekends and holidays.</strong><br>*These hours may vary slightly based on hotel occupancy and department need.</span></p><p><br><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>DUTIES AND RESPONSIBILITIES:</strong><strong>&#160;</strong></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Reports to the Front Desk Manager.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assuring friendly, courteous and accurate check-in and check-out of room guests.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Competent knowledge of the property, local attractions and current activities.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Promote friendly, courteous, superior customer service.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Will be responsible for handling a high volume of cash, credit and sales transactions</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Keep front desk area and own station neat, tidy, and clean</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Monitor guest safety and service issues to provide the safest and most customer-oriented environment</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#4b4b4b;\">Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or with regards to achieving customer satisfaction.</span></span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Other duties as assigned</span></span></li></ul><p></p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>REQUIREMENTS:</strong></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Previous Supervisor experience preferred</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to maintain and present a professional appearance</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A professional attitude is required at all times</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be honest and dedicated</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to maintain confidentiality and be trustworthy</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Exceptional oral and written communication</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must possess excellent time management skills and strong communication skills</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be a team player and able to provide superior customer service</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to work weekends and Holidays</span></span></li></ul><p></p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>What We Offer:</b></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">On Demand Pay- Get Paid the Same Day you Work!</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Fun and Exciting Work Environment!</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">FREE Waterpark Park &amp; Theme Park Passes (based on resort occupancy)</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Full Time, Part Time and Seasonal Positions</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Employee discounts on hotel rooms, retail and food</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Company-wide outings</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Full Time Employees are Eligible for Benefits:</span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Health Insurance, Dental Insurance, Vision Insurance, &#160;FSA Health &amp; FSA Dependent Care after 60 Days of Employment</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">401K and Paid Time Off after 1 Year of Employment</span></span></li></ul></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><a href=\"https://www.mtolympuspark.com/\"><b>For more information about our property, visit our website</b></a></span></p>",
    "description_text": "Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Supervisor! Join our team today!  Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred . The successful candidate is likely to have a passion for customer service and leadership.\n Job type: Full-time, non-exempt\nSchedule: 11:00 p.m. - 7:00 a.m.* or 8:00 p.m. - 3:00 a.m. including weekends and holidays.\n*These hours may vary slightly based on hotel occupancy and department need.\n DUTIES AND RESPONSIBILITIES:\n Reports to the Front Desk Manager.\n Assuring friendly, courteous and accurate check-in and check-out of room guests.\n Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.\n Competent knowledge of the property, local attractions and current activities.\n Promote friendly, courteous, superior customer service.\n Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information\n Will be responsible for handling a high volume of cash, credit and sales transactions\n Keep front desk area and own station neat, tidy, and clean\n Monitor guest safety and service issues to provide the safest and most customer-oriented environment\n Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner\n Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or with regards to achieving customer satisfaction.\n Other duties as assigned\n REQUIREMENTS:\n Previous Supervisor experience preferred\n Must be able to maintain and present a professional appearance\n A professional attitude is required at all times\n Must be honest and dedicated\n Must be able to maintain confidentiality and be trustworthy\n Exceptional oral and written communication\n Must possess excellent time management skills and strong communication skills\n Must be a team player and able to provide superior customer service\n Must be able to work weekends and Holidays\n What We Offer:\n On Demand Pay- Get Paid the Same Day you Work!\n Fun and Exciting Work Environment!\n FREE Waterpark Park & Theme Park Passes (based on resort occupancy)\n Full Time, Part Time and Seasonal Positions\n Employee discounts on hotel rooms, retail and food\n Company-wide outings\n Full Time Employees are Eligible for Benefits: Health Insurance, Dental Insurance, Vision Insurance,  FSA Health & FSA Dependent Care after 60 Days of Employment\n 401K and Paid Time Off after 1 Year of Employment\n For more information about our property, visit our website",
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