Client Care Technician

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    "city": "Maryville",
    "region": "IL",
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    "url": "https://careers-chestnut.icims.com/jobs/5163/client-care-technician/job",
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    "title": "Client Care Technician",
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    "datePosted": "2026-06-10T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Share your recovery journey for the benefit of others. Experience the satisfaction of helping to facilitate self-directed recovery. Full-time Client Care Technician position to work Tuesday through Saturday from 3:00pm to 11:30pm in our Adult Residential Unit. Position will be based in Maryville, IL. </p>\n<p> </p>\n<p>The anticipated starting pay for new hires for this position is between $17.00 - $18.00 an hour. Evening, overnight, and weekend shifts are eligible for a shift pay differential.</p>\n<h2>Responsibilities</h2>\n<h3>Client Support & Engagement</h3>\n<ul>\n <li><p><strong>Guide the Recovery Journey:</strong> Support clients by observing their progress, stepping in when needed, and reporting on how they are meeting their personal goals.</p></li>\n <li><p><strong>Promote Empowerment:</strong> Use a \"recovery-first\" mindset that emphasizes hope and respect. You’ll help clients regain control of their lives through trauma-informed care and supportive language.</p></li>\n <li><p><strong>Lead Daily Activities:</strong> Work with the clinical team to facilitate scheduled group activities and keep the daily routine on track.</p></li>\n <li><p><strong>Mealtime & Wellness:</strong> Assist with meal preparation and join clients during mealtimes. When nursing staff aren't available, you will observe clients as they take their prescribed medications, following all safety protocols.</p></li>\n</ul>\n<h3>Admissions & Logistics</h3>\n<ul>\n <li><p><strong>Welcome New Clients:</strong> Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings.</p></li>\n <li><p><strong>Provide Transportation:</strong> Drive clients to medical appointments, recreational outings, and other necessary community events.</p></li>\n <li><p><strong>Team Coverage:</strong> Act as a backup for Residential Recovery staff to ensure every individual entering treatment feels welcomed and supported.</p></li>\n</ul>\n<h3>Safety & Communication</h3>\n<ul>\n <li><p><strong>Monitor Facility Safety:</strong> Maintain a secure environment by monitoring surveillance equipment, answering calls, and reporting any facility issues immediately.</p></li>\n <li><p><strong>Document & Report:</strong> Keep accurate records of safety checks, shift logs, and incident reports. You’ll also ensure a smooth \"hand-off\" during shift changes by providing thorough updates and client counts to the incoming team.</p></li>\n <li><p><strong>Maintain Professionalism:</strong> Uphold Chestnut’s standards for excellent customer service and strictly protect the confidentiality of all client and organizational information.</p></li>\n <li><p><strong>Adapt as Needed:</strong> Handle other duties as they arise or as coordinated with your supervisor to keep the program running smoothly.</p></li>\n</ul>\n<h2>Qualifications</h2>\n<p>Must be at least 21 years of age, possess a minimum of a high school diploma or equivalent; and have demonstrated a strong interest in social services. Must obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two years of hire. Must demonstrate the ability to work in a team environment and accept supervision. Prefer experience in peer recovery, mental health, substance use or other social services. Must have a valid driver’s license, private automobile insurance and be insurable. Requires basic computer skills and experience to include MS Word, email and electronic medical record (EMR).</p>\n<p> </p>\n<p><em>Are you intrigued by this job but don’t meet every single requirement?</em> Research shows that women and people of color are less likely to apply for jobs when that’s the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, <em>please apply anyway</em>! You might be just the right candidate for another role. We’d love to explore the possibilities with you!</p>\n<p> </p>\n<p>EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.</p>\n<p> </p>\n<p>The anticipated starting pay for new hires for this position is between $17.00 - $18.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.  <strong>Check out additional benefits here!</strong></p>",
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          "addressRegion": "IL",
          "streetAddress": "2148 Vadalbene Drive",
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    "validThrough": "2027-06-10T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "Chestnut Health Systems",
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      "sameAs": "www.chestnut.org"
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    "occupationalCategory": "Mental Health"
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