Customer Relations Coordinator I (Hybrid)

{
  "content_hash": "69d7fe431ce0cdd62c3bd7503799a099d942a074e19c00e806fa9ff983cc207e",
  "source_hash": "ea5d9d0467a522013685f3a9a9ca9568501174e6dca82f1fba388dea77bc4342",
  "last_changed_at": "2026-06-06T19:59:10.549Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Stamford, CT, United States",
    "city": "Stamford",
    "region": "CT",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-04T10:54:59.035Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Stamford, CT, United States",
      "city": "Stamford",
      "region": "CT",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "day",
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "5599",
    "Title": "Customer Relations Coordinator I (Hybrid)",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "020 - Clerical",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": "Day",
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000005278544,
    "JobFamilyId": 300000005091804,
    "JobFunction": null,
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Fairfield",
        "Region2": "CT",
        "Region3": null,
        "Building": null,
        "Latitude": "41.08652",
        "Longitude": "-73.54545",
        "LocationId": 300000004856205,
        "PostalCode": "06905",
        "TownOrCity": "Stamford",
        "AddressLine1": "3001 Summer St. ",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "HR-3001 Summer-Stamford"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300000186997733,
    "WorkplaceType": "",
    "BusinessUnitId": 300000004851095,
    "OrganizationId": 300000004856092,
    "GeographyNodeId": 300000006786029,
    "JobFunctionCode": null,
    "LegalEmployerId": 300000004856073,
    "PrimaryLocation": "Stamford, CT, United States",
    "RequisitionType": "Hourly",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "Stamford Health is a well-established, award-winning Healthcare System with multiple locations in Fairfield County, CT. \n\nAs a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer: \n•\tCompetitive salary \n•\tSign on bonuses for designated positions \n•\tComprehensive, low-cost health insurance plans available day one \n•\tWellness programs \n•\tPaid Time Off accruals \n•\tTax deferred annuity and (403b) pension plan \n•\tTuition reimbursement \n•\tFree on-site parking and train station shuttle \n•\tChildcare partnership with Children’s Learning Center \n\n",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": true,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p>The contact center is open 8:00am-6:00pm, Monday-Friday in Stamford, CT.&nbsp;<span> </span>You will be scheduled for a shift within those hours. This role has the potential for 1-3 days remote after successfully completing the 90 day probationary period.&nbsp;</p><p style=\"text-autospace:none;\">&nbsp;</p><p style=\"text-autospace:none;\"><span>The Customer Relations Coordinator I ensures a high-level of customer satisfaction by acting as the primary point of contact for coordinating patient visits, radiology/breast imaging procedures and/or consultations by managing high-volume calls, verifying insurance, registering patients and ensuring accurate data entry in our electronic medical record system Epic.</span></p><p style=\"text-autospace:none;\"><span>The Customer Relations Coordinator I will also collaborate with other departments to address inquiries, complaints and/or fulfill requests by building trust and fostering a customer-centric culture.</span></p><p><span style=\"font-size:11.0pt;\"><strong>MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:</strong></span></p><ul style=\"list-style-type:disc;padding-left:48px;\"><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Schedule appointments, follow-up visits, and/or imaging procedures while optimizing provider’s and technologists’ schedules.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Answer incoming voice and/or chat calls, make outbound calls, and/or provide pre-appointment instructions as outlined in the EPIC scheduling system when applicable.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Verify patient registration information <strong>(i.e. demographics, insurance, etc.)</strong> and make the necessary updates when applicable.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Manage, reschedule or cancel appointments while maintaining HIPPA compliance.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Effectively collaborate with office and/or clinical staff internally/externally to Stamford Health to ensure appropriate schedules based on clinical protocols available on the department’s internal website.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Transcribe faxed paper orders into electronic orders that feed into our electronic medical record system EPIC for imaging appointments when applicable.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes to meet monthly budgeted volume goals, service levels and abandoned rate.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Provide first call resolutions to patients’ inquiries and/or requests.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Demonstrate behavior consistent with Stamford Health’s mission, vision, goals, objectives, and patient care philosophy.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Achieve and maintain consistent stable monthly performance of 85% in Quality Assurance and 90% in scheduling accuracy.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Demonstrate regular, consistent, and punctual attendance.&nbsp;</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Perform other duties as assigned.</span></p></li></ul><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\">&nbsp;</p><p style=\"margin-left:0in;\"><span style=\"font-size:11.0pt;\"><strong>QUALIFICATIONS/REQUIREMENTS:</strong></span></p><p style=\"margin-right:.5in;\"><span><u>Education and Experience</u></span></p><ul style=\"list-style-type:disc;padding-left:24px;\"><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>A High School diploma or an equivalent is required.&nbsp;</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;text-autospace:none;\"><span>Direct experience working in a consumer experience environment either face to face or over the phone required. <strong>(Minimum 1 year)</strong></span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;text-autospace:none;\"><span>Previous experience in a medical office or Patient Access Center highly preferred</span></p></li></ul><p><span><u>Competencies and Qualities</u></span></p><ul style=\"list-style-type:disc;padding-left:48px;\"><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Strong communication skills, attention to detail and ability to handle high-volume, fast-paced work required.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Must have a strong ability to work under pressure.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Must be self-directed, able to multitask, deal effectively with change and constructive criticism, as well as, sit for prolonged periods of time while wearing a headset for the entire work shift.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Must be able to accept ownership and be empowered to effectively solve customers’ issues, complaints, inquiries, keeping patient satisfaction and quality assurance at the core of every decision and behavior.</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Must be computer/PC literate and facile in navigating among different applications/systems and websites. &nbsp;</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Must be highly dependable, flexible, a team player, and able to learn quickly and retain new information.&nbsp;</span></p></li><li><p style=\"margin-bottom:6.0pt;margin-right:.5in;margin-top:0in;\"><span>Must adhere to work schedule; be on time and able to work variable schedule(s) and overtime as necessary.</span></p></li></ul><p style=\"text-autospace:none;\">&nbsp;</p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-02-13T19:19:59+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "41.05195",
        "Longitude": "-73.54222",
        "CountryCode": "US",
        "GeographyId": 300000005278544,
        "GeographyNodeId": 300000006786029
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "5599",
    "Title": "Customer Relations Coordinator I (Hybrid)",
    "JobType": null,
    "Distance": 1770940800000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-02-13",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000005278544,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "Fairfield",
        "Region2": "CT",
        "Region3": null,
        "Building": null,
        "Latitude": 41.08652,
        "Longitude": -73.54545,
        "LocationId": 300000004856205,
        "PostalCode": "06905",
        "TownOrCity": "Stamford",
        "AddressLine1": "3001 Summer St. ",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "HR-3001 Summer-Stamford"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000004851095,
    "OrganizationId": 300000004856092,
    "PostingEndDate": null,
    "LegalEmployerId": 300000004856073,
    "PrimaryLocation": "Stamford, CT, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "Stamford Health is a well-established, award-winning Healthcare System with multiple locations in Fairfield County, CT. \n\nAs a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer: \n•\tCompetitive salary \n•\tSign on bonuses for designated positions \n•\tComprehensive, low-cost health insurance plans available day one \n•\tWellness programs \n•\tPaid Time Off accruals \n•\tTax deferred annuity and (403b) pension plan \n•\tTuition reimbursement \n•\tFree on-site parking and train station shuttle \n•\tChildcare partnership with Children’s Learning Center \n\n",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-ewfb-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%225599%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 10169
  },
  "detail_errors": []
}