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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\"><strong><span style=\"font-size: 12pt; font-family: Montserrat; color: #0280ff;\">JOB SUMMARY / DESCRIPTION</span></strong></p><p style=\"line-height: normal; vertical-align: baseline;\"><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">The Technical Support Analyst provides support to ECRS customers by troubleshooting and resolving a broad range of application issues using remote support, documenting tickets, and identify bugs.&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-size: 12pt; font-family: Montserrat; color: #000000;\"><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk';\"><strong><span style=\"font-size: 12pt; font-family: Montserrat; color: #0280ff;\">RESPONSIBILITIES</span></strong></span></span></p><ul><li><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">Provide excellent technical support to ECRS customers by providing the fastest possible resolution while maintaining empathy, courtesy, and professionalism.</span></li><li><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">Provide troubleshooting and root cause analysis services to ECRS customers with a current Support contract.</span></li><li><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">Monitor support issues to report software inefficiency and trends.</span></li><li><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">Analyze and support technical documentation.</span></li><li><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">Work closely with the Team Leads, Escalation Manager, Development, QA, Sales, and other teams to ensure that we are delivering overall superior products and support to our customers.</span></li><li><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">Model professionalism through conduct and attitude.</span></li><li><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">Provide identification, prioritization, and resolution of customers&#39; technical support issues.</span></li><li><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">This position requires that you work at least 3 quarterly after-hour on-call shifts.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\"><strong><span style=\"font-size: 12pt; font-family: Montserrat; color: #0280ff;\">QUALIFICATIONS</span></strong></span></p><ul><li id=\"isPasted\" style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Intellectually curious, hardworking, ethical, and energetic &mdash; thrives on solving problems.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Live in Boone or near Boone and are willing to work in office 5 days a week.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Basic IT skills and a genuine love for technology.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Experience with technical help desk procedures, customer service, or retail operations.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Basic knowledge in at least one of the following: installing, operating, testing, planning, and configuring relevant technologies.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Intermediate to advanced root cause analysis and troubleshooting skills.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Experience with PC hardware/software repair and correction.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Basic understanding of retail environments and operations.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Strong work ethic, professional attitude, and a team player.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Strong written, verbal, and personal communication skills.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Top-tier customer service skills with a drive to produce high-quality work.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Ability to manage multiple priorities with flexibility to meet changing needs.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Technical certifications are a plus: Qualified Integrated Reseller, CompTIA A+, CompTIA ITF, CompTIA Network+.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style='font-family: \"Hanken Grotesk\"; font-size: 14px;'>Proficiency in Spanish is a plus.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\"><strong><span style=\"font-size: 12pt; font-family: Montserrat; color: #0280ff; background: #FFFFFF;\">ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.</span></strong></span></p><p><span style=\"font-size: 12pt; font-family: Montserrat; color: #000000;\"><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk';\"><strong><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">ABOUT ECRS:</span></strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.</span></p><p style=\"line-height: normal;\"><em><span style=\"font-size: 10.5pt; font-family: 'Hanken Grotesk'; color: #000000;\">We believe that acceptance of diversity is a key reason as to why we&#39;re successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.</span></em></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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