Reservations & Guest Experience Team

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    "jobDescription": "<p><b>About Auster at Dome Mountain</b></p><p>Set alongside the Yellowstone River and in close proximity to the North gate of Yellowstone National Park, Auster at Dome Mountain will showcase the rugged natural beauty and authentic western hospitality of southwest Montana. Designed as both a gathering place for the local community and a destination for travelers, Auster blends modern comfort with a deep respect for the area’s landscapes and traditions.</p><p></p><p>The newest addition to AMB West, Auster will include 20 cabins designed for year-round stays, ranging from one- to three-bedroom layouts. The main lodge anchors the site and will serve as the hub for connection, dining, and relaxation, complemented by a casual restaurant and bar featuring a rooftop deck, a retail market, a pool, a drive-thru coffee stand, and inviting outdoor gathering spaces.</p><p></p><p>Additionally, guests will have access to Rising Sun Golf Course, an 18-hole Johnny Miller-designed championship-level course located at Mountain Sky Guest Ranch.</p><p></p><p>Just a 20-minute drive from Yellowstone National Park, Auster’s riverfront location sits on over 6,000 acres, offering a blend of unspoiled terrain and thoughtfully designed experiences, ensuring visitors can enjoy the outdoors while preserving its natural beauty. Guests will have access to a variety of activities across the property, including guided hiking, horseback riding, and wildlife as well as whitewater rafting and guided fishing trips through local business partnerships. AMB West properties are dedicated to protecting the natural environment and honoring local history through responsible stewardship, ensuring the land and its resources are preserved for future generations. The guest experience at Auster will be shaped by breathtaking scenery, abundant wildlife, and rich ecosystems, while fostering a meaningful connection to the landscape and local community.</p><p></p><p>Bookings for winter season reservations will open in February 2026.  For more information, visit <a target=\"_blank\" href=\"http://www.auster.com/\"><span style=\"color:#0875e1\"><u>www.auster.com</u></span></a> and stay connected on <a target=\"_blank\" href=\"https://www.facebook.com/profile.php?id&#61;61581683387206\"><span style=\"color:#0875e1\"><u>Facebook </u></span></a>and <a target=\"_blank\" href=\"https://www.instagram.com/austermontana/\"><span style=\"color:#0875e1\"><u>Instagram</u></span></a>.</p><p></p><p><b>The Employee Experience</b></p><p>You will work hard, alongside fellow staff and the management team, as we tirelessly strive to provide our guests with the most incredible experience possible; you will play hard, getting to experience the endless recreational opportunities and natural wonders that Yellowstone country has to offer; and you will experience all of this with a group of adventurous, hard-working, personable and fun-loving people that will become lifelong friends. </p><p></p><p><b>Ideal Candidate</b></p><p>Our associates are personable, adventurous, hard-working, honest, and are willing to pitch in when they see that a helping hand is needed. When evaluating applicants, a desire to learn, serve, and maintain a positive attitude is most important. However, preference will be given to those who have prior hospitality, food and beverage, or customer service experience.</p><p>If you&#39;re excited about being part of a new venture with strong values and a sense of place, we&#39;d love to hear from you. </p><p></p><p><b>Room and Board</b></p><p>Room and board is provided for certain positions, but not all. Please refer to the job descriptions for further details.</p><p>While we do love our furry friends, we unfortunately do not have pet friendly housing.</p><p></p><p><b>Employee Perks</b></p><ul><li><p>Competitive pay</p></li><li><p>Housing available for full-time associates</p></li><li><p>Health benefits, PTO, 6% matching 401k and more for full-time associates</p></li><li><p>Employee discounts</p></li><li><p>Easy access to Yellowstone National Park</p></li></ul><p></p><p><b>Getting Here and Getting Around</b></p><p>Our associates will be responsible for providing their own transportation to and from work. </p><p></p><p><b>For Fun</b></p><p>There are plenty of opportunities for adventure in the heart of Yellowstone Country. The Gallatin National Forest, Yellowstone National Park, the Absaroka-Beartooth Mountains, the Crazy Mountains, the Bridger Mountains, and the Gallatin Canyon area all provide excellent opportunities for hiking, horseback riding, mountain biking, rock climbing, and camping. Big Creek and the mighty Yellowstone River offer fishing, rafting, and kayaking opportunities. Livingston is a 45-minute drive and offers a quaint downtown with great restaurants and a vibrant artistic community. Bozeman is an hour drive and is home to Montana State University and the Museum of the Rockies, as well as a great variety of coffee shops, stores, restaurants, and bars. Local haunts like the Pine Creek Lodge, The Old Saloon in Emigrant, and Chico Hot Springs are always staff favorites, and feature live music and great food without the long drive.</p><h1><b>Job Description</b></h1><p></p>As a Reservations &amp; Guest Experience Team, you’ll be the first point of contact for future guests, guiding them from their initial inquiry through arrival and through departure. This role plays a key part in shaping the guest experience before guests ever step on property.<br><br>You’ll assist with reservations, pre-arrival planning, and personalized recommendations, helping guests make the most of their time in Paradise Valley and Yellowstone National Park. This position blends hospitality and sales, requiring strong communication skills, attention to detail, and a genuine interest in creating thoughtful, well-planned stays.<p><b>Key Responsibilities</b></p><p></p><p><i>Reservations &amp; Sales:</i></p><ul><li>Respond to guest inquiries via phone, email and online channels in a timely and professional manner</li><li>Guide guests in selecting accommodations, dates, and experiences that best fit their needs</li><li>Convert inquiries into confirmed bookings while supporting overall revenue goals</li><li>Promote on-property offerings, packages, and activities to enhance guest stays</li><li>Encourage advance booking of dining, activities, and experiences</li></ul><p></p><p><i>Guest Experience &amp; Pre-Arrival Planning: </i></p><ul><li>Support pre-arrival communication, including confirmations, reminders, and planning assistance</li><li>Provide knowledgeable recommendations on Yellowstone, Paradise Valley, and seasonal activities</li><li>Anticipate guest needs and proactively offer suggestions to elevate their stay</li><li>Assist with coordinating restaurant reservations, guided activities, and special requests</li></ul><p></p><p><i>Reservations &amp; Administrative Support: </i></p><ul><li>Accurately enter and manage reservations, modifications, and cancellations in the property management system (PMS)</li><li>Maintain detailed guest profiles, including preferences and special requests</li><li>Monitor reservation systems and report discrepancies or technical issues</li><li>Assist with daily administrative tasks, reporting, and internal coordination</li></ul><p></p><p><i>Team Collaboration: </i></p><ul><li>Work closely with operations, housekeeping, and guest services to ensure smooth arrivals and departures</li><li>Communicate guest preferences and important details across departments</li><li>Follow established service standards, policies, and procedures </li><li>Participate in training and contribute to a positive, team-oriented work environment</li></ul><h1></h1><p><b>Qualifications</b></p><ul><li>1-3 Years of experience in hospitality, reservations, customer service, or a related field preferred</li><li>Strong written and verbal communication skills</li><li>Comfortable using technology, booking systems, and digital tools</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and manage shifting priorities in a fast-paced environment</li><li>Interest in travel, outdoor recreation, or the Yellowstone region is a plus</li></ul><h1></h1><p><b>What We Offer</b></p><ul><li>Competitive salary (DOE)</li><li>Private room in shared housing available</li><li>Health benefits, paid time off, and 6% 401(k) match</li><li>Opportunity to be part of a new, design-forward hospitality experience in one of Montana’s most scenic regions</li></ul><h1></h1><p><b>About Auster</b></p><p>Auster at Dome Mountain is a boutique lodging experience located along the Yellowstone River in Paradise Valley. Designed to connect guests with the surrounding landscape, Auster offers thoughtfully designed cabins, curated outdoor experiences, and access to one of the most iconic regions in the American West.</p><h1></h1><p><b>Why This Role Matters</b></p><p>This position plays a critical role in shaping the guest&#39;s experience before arrival. The conversations, recommendations, and planning support provided here directly influence how guests experience Auster and often determine whether they choose to book in the first place or visit again in the future.</p>",
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