Director of Call Center

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    "location": {
      "city": "Lebanon",
      "state": "Saida"
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    "location": {
      "city": "Lebanon",
      "state": "Saida",
      "postalCode": "1600",
      "addressCountry": "Lebanon"
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    "datePosted": "2025-10-30",
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    "description": "<p><span style=\"font-weight: bold\">Company Overview</span></p>\n<p>OliveCom is a growing company specializing in e-marketing, web design, and web development.<br>We are seeking a highly motivated and results-oriented individual to lead our local call center operations in Saida, with a strong focus on driving sales and supporting digital marketing campaigns.<br>This position offers an exciting opportunity for a local resident to contribute directly to business growth, manage a dynamic team, and play a key role in the company’s expansion within the digital solutions industry.</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Job Summary:</span></span></p>\n<p>The <span style=\"font-weight: bold\">Local Call Center Director</span> will oversee the overall operational performance and sales success of the Saida branch.<br>This leadership role requires a proactive, target-driven professional with excellent leadership and communication skills.<br>The Director will ensure that the center consistently <span style=\"font-weight: bold\">meets and exceeds sales and marketing objectives</span>, while maintaining high standards of quality, compliance, and efficiency.</p>\n<p>We welcome applications from both <span style=\"font-weight: bold\">experienced professionals</span> and <span style=\"font-weight: bold\">high-potential fresh graduates</span> with strong leadership and sales aptitude.</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Key Responsibilities:</span></span></p>\n<p><span style=\"font-size: 14pt\"><br></span></p>\n<p><span style=\"font-weight: bold\">I. Sales and Business Development (Primary Focus)</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Sales Strategy:</span> Develop and execute strategic plans to meet ambitious sales and revenue targets.</li>\n<li><span style=\"font-weight: bold\">Performance Monitoring:</span> Track, analyze, and report key performance indicators (KPIs), focusing on conversion rates, lead generation, and campaign results.</li>\n<li><span style=\"font-weight: bold\">Marketing Collaboration:</span> Partner with the marketing team to enhance call scripts, campaigns, and outreach strategies to boost sales performance.</li>\n<li><span style=\"font-weight: bold\">Sales Quality:</span> Ensure all agents uphold high sales ethics, professionalism, and customer satisfaction.</li>\n</ul>\n<p><span style=\"font-weight: bold\">II. Operational Leadership</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Daily Operations:</span> Oversee day-to-day activities, ensuring smooth workflows, adequate staffing, and compliance with company standards.</li>\n<li><span style=\"font-weight: bold\">Process Optimization:</span> Identify and resolve operational bottlenecks to enhance productivity and cost efficiency.</li>\n<li><span style=\"font-weight: bold\">Technology Oversight:</span> Manage the proper use of CRM systems, dialers, and other call center technologies.</li>\n</ul>\n<p><span style=\"font-weight: bold\">III. Team Management and Development</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Recruitment &amp; Training:</span> Hire, onboard, and continuously develop team members.</li>\n<li><span style=\"font-weight: bold\">Coaching &amp; Motivation:</span> Provide ongoing feedback, performance evaluations, and motivational leadership.</li>\n<li><span style=\"font-weight: bold\">Workplace Culture:</span> Cultivate a positive, energetic, and goal-oriented environment focused on sales excellence.</li>\n</ul>\n<p><span style=\"font-size: 14pt\"><br></span></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Qualifications:</span></span></p>\n<ul>\n<li>Bachelor’s degree in <span style=\"font-weight: bold\">Sales, Marketing, Business Administration</span>, or a related field.</li>\n<li><span style=\"font-weight: bold\">Resident of Saida or nearby areas.</span></li>\n<li>Open to both <span style=\"font-weight: bold\">fresh graduates</span> and <span style=\"font-weight: bold\">experienced professionals.</span></li>\n<li>Excellent <span style=\"font-weight: bold\">communication, leadership, and interpersonal skills.</span></li>\n<li>Strong <span style=\"font-weight: bold\">sales acumen</span> and a <span style=\"font-weight: bold\">customer-focused</span> mindset.</li>\n<li>Fluency in <span style=\"font-weight: bold\">Arabic and English</span> (spoken and written).</li>\n</ul>",
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