Reservationist

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    "jobTitle": "Reservationist",
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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Madden&#39;s</strong>&nbsp;is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden&rsquo;s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden&rsquo;s is currently seeking a full time&nbsp;<strong>Reservationist</strong>. </span></span></p>\r\n",
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    "salaryRange": "$14.00 - $15.00 Hourly",
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Must have the ability to stand, walk, talk/hear, both in person and by telephone.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nExpected Hours of Work:\\r\\n\\r\\n8:00am &ndash; 4:30pm Monday through Friday with occasional nights and weekends. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTravel:\\r\\n\\r\\nLess than 10% travel required. \\r\\n\",\"experienceRequirements\":\"&nbsp;\\r\\n\\r\\n\\r\\n\\tAnswers all incoming phone calls in a polite, business-like manner.\\r\\n\\tAnswers/handles guest questions, comments, and concerns efficiently\\r\\n\\tProcesses&nbsp;online and conference reservations accurately&nbsp;\\r\\n\\tHandles all e-mail and instant message inquiries in a polite, business-like manner with thorough and accurate information. \\r\\n\\tMakes restaurant reservations, coordinates tee times, spa appointments, and any other arrangements guests would like to book in advance; referring large parties to the appropriate manager.\\r\\n\\tMeets sales goals set by management.\\r\\n\\tMaintains knowledge of room types, room and package rates and availability\\r\\n\\tUses suggestive selling techniques to sell rooms and promote other services.\\r\\n\\tProcesses reports as assigned by management.\\r\\n\\tPerforms accurate cash handling and credit control.\\r\\n\\tOperates the Property Management System&nbsp;and Microsoft Office applications.\\r\\n\\tReports any unusual occurrences or requests to the designated manager.\\r\\n\\tRetains knowledge of all safety and emergency procedures\\r\\n\\tMaintains regular and reliable attendance.\\r\\n\\tUnderstands that business demands sometimes result in different shift patterns.\\r\\n\\tAll other duties as assigned.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSkills and Abilities:\\r\\n\\r\\n\\r\\n\\tOrganized, great communication, decisive &amp; flexible.\\r\\n\\tExcellent&nbsp;listening, speaking, and writing&nbsp;skills.\\r\\n\\tGreat decision-making skills.\\r\\n\\tMust be able to work alongside other people and independently.\\r\\n\\tThe ability to establish and maintain relationships with vendors and markets is essential.\\r\\n\\tTime management.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEducation/Experience:\\r\\n\\r\\n\\r\\n\\tHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervisory Responsibilities: \\r\\n\\r\\nThis position does not require any supervisory responsibilities. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment:\\r\\n\\r\\nWork is performed in a desk &nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands:\\r\\n\\r\\nPrimarily stationary and sitting for prolonged periods of time. 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    "qualifications": "<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Answers all incoming phone calls in a polite, business-like manner.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Answers/handles guest questions, comments, and concerns efficiently</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Processes&nbsp;online and conference reservations accurately&nbsp;</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Handles all e-mail and instant message inquiries in a polite, business-like manner with thorough and accurate information. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Makes restaurant reservations, coordinates tee times, spa appointments, and any other arrangements guests would like to book in advance; referring large parties to the appropriate manager.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Meets sales goals set by management.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains knowledge of room types, room and package rates and availability</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Uses suggestive selling techniques to sell rooms and promote other services.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Processes reports as assigned by management.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Performs accurate cash handling and credit control.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Operates the Property Management System&nbsp;and Microsoft Office applications.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Reports any unusual occurrences or requests to the designated manager.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Retains knowledge of all safety and emergency procedures</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains regular and reliable attendance.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Understands that business demands sometimes result in different shift patterns.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">All other duties as assigned.</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"color:#222222;\">Skills and Abilities:</span></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#222222;\">Organized, great communication, decisive &amp; flexible.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#222222;\">Excellent&nbsp;</span><span style=\"color:#000117;\">listening, speaking, and writing</span><span style=\"color:#222222;\">&nbsp;skills.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#222222;\">Great decision-making skills.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#222222;\">Must be able to work alongside other people and independently.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#222222;\">The ability to establish and maintain relationships with vendors and markets is essential.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#222222;\">Time management.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Education/Experience:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Supervisory Responsibilities: </strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">This position does not require any supervisory responsibilities. </span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Work Environment:</strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Work is performed in a desk &nbsp;&nbsp;</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Physical Demands:</strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Primarily stationary and sitting for prolonged periods of time. Must have the ability to stand, walk, talk/hear, both in person and by telephone.</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Expected Hours of Work:</strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">8:00am &ndash; 4:30pm Monday through Friday with occasional nights and weekends. </span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Travel:</strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Less than 10% travel required. </span></span></p>\r\n",
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