Service Manager

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    "description_html": "<p>&nbsp;&nbsp;</p><p>Are you a problem-solver with a passion for leadership? Do you thrive in a fast-paced environment and love helping people? Horizon Commercial Pools is looking for a dynamic <strong>Service Manager</strong> to lead our amazing team in Minnesota. If you’re someone who excels at building strong relationships, managing operations, and leading a team to success, we want to meet you!</p><p><br></p><p>As our <strong>Service Manager</strong>, you'll have the opportunity to drive the growth and success of our Service Department while ensuring the highest standards of pool maintenance, customer satisfaction, and team development. With a balance of leadership, technical expertise, and customer-focused service, you’ll make a real impact every day.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><p><strong>Service Manager Operations &amp; Scheduling</strong></p><ul><li>Plan, coordinate, and oversee daily service routes for our skilled technicians.</li><li>Keep things running smoothly with timely responses to service requests, repairs, and emergencies.</li><li>Monitor workloads to ensure efficiency and keep customers smiling!</li></ul><p>&nbsp;<strong>Team Leadership &amp; Development</strong></p><ul><li>Recruit, train, and mentor our technicians and service coordinators.</li><li>Lead regular performance reviews and provide coaching to help the team grow.</li><li>Foster a workplace culture that prioritizes safety, professionalism, and accountability.</li></ul><p><strong>Customer Care</strong></p><ul><li>Be the go-to person for resolving escalated service issues and ensuring top-notch customer service.</li><li>Provide quotes, explain repair options, and build strong relationships with clients.</li><li>Cultivate repeat business and customer loyalty with your exceptional care and communication.</li></ul><p><strong>Technical &amp; Compliance</strong></p><ul><li>Oversee the maintenance, repair, and installation of pool equipment (pumps, heaters, filtration systems, and more).</li><li>Stay ahead of industry regulations and ensure compliance with health and safety standards.</li><li>Keep service records, warranties, and inventory logs up to date.</li></ul><p><strong>Service Manager - Financial &amp; Strategic Growth</strong></p><ul><li>Manage the department’s budget, expenses, and profitability with a focus on efficiency.</li><li>Support our sales efforts by identifying opportunities for service contracts and equipment upgrades.</li><li>Look for ways to improve processes and help our service department grow.</li></ul><p>&nbsp;&nbsp;&nbsp;&nbsp;</p><p><strong>Why Horizon Commercial Pools?</strong></p><p>At Horizon, we believe in creating a workplace that’s not only productive but also fun! You’ll have the chance to lead an incredible team, work with cutting-edge technology, and make a difference in the lives of our customers. Plus, we offer competitive pay, benefits, and room for growth within the company.</p><p><br></p><p>Ready to dive in? We’d love to hear from you! Apply now and help us keep Minnesota’s pools sparkling!</p>",
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      "description": "<p>Description</p><p>  </p><p>Are you a problem-solver with a passion for leadership? Do you thrive in a fast-paced environment and love helping people? Horizon Commercial Pools is looking for a dynamic <strong>Service Manager</strong> to lead our amazing team in Minnesota. If you’re someone who excels at building strong relationships, managing operations, and leading a team to success, we want to meet you!</p><p><br/></p><p>As our <strong>Service Manager</strong>, you'll have the opportunity to drive the growth and success of our Service Department while ensuring the highest standards of pool maintenance, customer satisfaction, and team development. With a balance of leadership, technical expertise, and customer-focused service, you’ll make a real impact every day.</p><p><br/></p><p><strong>What You’ll Be Doing:</strong></p><p><strong>Service Manager Operations & Scheduling</strong></p><ul><li>Plan, coordinate, and oversee daily service routes for our skilled technicians.</li><li>Keep things running smoothly with timely responses to service requests, repairs, and emergencies.</li><li>Monitor workloads to ensure efficiency and keep customers smiling!</li></ul><p> <strong>Team Leadership & Development</strong></p><ul><li>Recruit, train, and mentor our technicians and service coordinators.</li><li>Lead regular performance reviews and provide coaching to help the team grow.</li><li>Foster a workplace culture that prioritizes safety, professionalism, and accountability.</li></ul><p><strong>Customer Care</strong></p><ul><li>Be the go-to person for resolving escalated service issues and ensuring top-notch customer service.</li><li>Provide quotes, explain repair options, and build strong relationships with clients.</li><li>Cultivate repeat business and customer loyalty with your exceptional care and communication.</li></ul><p><strong>Technical & Compliance</strong></p><ul><li>Oversee the maintenance, repair, and installation of pool equipment (pumps, heaters, filtration systems, and more).</li><li>Stay ahead of industry regulations and ensure compliance with health and safety standards.</li><li>Keep service records, warranties, and inventory logs up to date.</li></ul><p><strong>Service Manager - Financial & Strategic Growth</strong></p><ul><li>Manage the department’s budget, expenses, and profitability with a focus on efficiency.</li><li>Support our sales efforts by identifying opportunities for service contracts and equipment upgrades.</li><li>Look for ways to improve processes and help our service department grow.</li></ul><p>    </p><p><strong>Why Horizon Commercial Pools?</strong></p><p>At Horizon, we believe in creating a workplace that’s not only productive but also fun! You’ll have the chance to lead an incredible team, work with cutting-edge technology, and make a difference in the lives of our customers. Plus, we offer competitive pay, benefits, and room for growth within the company.</p><p><br/></p><p>Ready to dive in? We’d love to hear from you! Apply now and help us keep Minnesota’s pools sparkling!</p><p>Requirements</p><p><br/></p><ul><li><strong>Leadership Skills</strong>: You know how to inspire, motivate, and guide a team      to success.</li><li><strong>Experience</strong>:  3–5 years in pool service, HVAC, plumbing, or a related field – with      some management experience.</li><li><strong>Technical Expertise</strong>: You’re comfortable troubleshooting plumbing,      electrical, mechanical, and building systems.</li><li><strong>Problem Solver</strong>: You think on your feet and enjoy solving complex      technical issues.</li><li><strong>Tech Savvy</strong>: You’ve got experience with scheduling and CRM      software (bonus points for NetSuite and ServicePRO).</li><li><strong>Certifications</strong>:  <strong>Certified Pool Operator (CPO)</strong> certification is a plus (we can help you get it if you don’t have it!).</li><li><strong>Clean  Driving Record</strong>: A valid driver’s license is a must.</li></ul>",
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