Manager – Field Clinical Operations

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting  journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models Role Overview The Operations Manager – Field Clinical Operations is responsible for overseeing all Field Clinical Coordinators (FCCs) nationwide while remaining actively involved in field execution. This is a hands-on leadership role that includes training FCCs, supporting device installations, troubleshooting issues, and working directly with Skilled Nursing Facilities (SNFs) across the U.S. Extensive travel is required. About Dozee (www.dozeehealth.ai) Vision & Mission Save Million lives with Health AI Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs. Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours. Videos Science Behind Dozee : Ballistocardiography & Artificial Intelligence 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study Dozee saves life of a mother at home Leading Healthcare Game changers work with Dozee Introducing Dozee VS Dozee Shravan - A clinical grade RPM service Dozee in News: Bloomberg - Oct 21, 2024 From AI Beds to Remote ICUs, Startups are plugging India's health Gaps News18 - Oct 26, 2024 Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan' Analytics India Magazine - Oct 29, 2024 Dozee Harness AI for Personalised Patient Care ET HealthWorld - Sep 16, 2024 We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare? BW healthcareworld - Oct 29, 2024 Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance - A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes. - A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care. - A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care. - Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days. Key Highlights Founded : October, 2015 Founders :  Mudit Dandwate, Gaurav Parchani Headquarters : Bangalore, India | Houston, USA | Dubai, UAE Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures Stage : Series A+ Team Strength : 280+ Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home Certifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified Achievements - Forbes India 30 under 30 - Forbes Asia 100 to Watch - Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech - BML Munjal Award for Business Excellence using Learning and Development - FICCI Digital Innovation in Healthcare Award - Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award To know more about life@dozee, click here. Disclaimer: Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics Responsibilities Field Team Leadership Manage, coach, and support FCCs across the U.S. Lead onboarding and training of new FCC hires Conduct regular field visits and provide performance feedback Act as escalation point for complex operational or customer issues Installation, Training & Field Support Lead and support RPM device installations, setup, and validation Train nurses and care teams on device usage, workflows, and best practices Troubleshoot hardware, software, and connectivity issues in the field Ensure devices are properly maintained and updated Operational Planning & Coordination Plan and coordinate installation schedules, travel, and logistics Support device inventory, shipping, and deployment tracking Ensure efficient use of field resources across multiple facilities Compliance & Quality Ensure HIPAA, safety, and infection-control standards are followed Maintain accurate documentation of installations and service activities Provide feedback to product, engineering, and leadership teams Customer Engagement Work directly with SNF administrators, nursing leadership, and maintenance teams Support long-term relationships with customer sites Qualifications CNA, Paramedic, or Medical Assistant (MA) certification (at least one required) 3–5+ years’ experience in clinical operations, medical devices, or healthcare technology Experience in SNFs or long-term care strongly preferred Valid driver’s license and willingness to travel extensively nationwide Strong communication, organization, and problem-solving skills Benefirs Competitive salary Paid holidays Travel reimbursement

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      "content": "<li><b>Field Team Leadership</b></li><li>Manage, coach, and support FCCs across the U.S.</li><li>Lead onboarding and training of new FCC hires</li><li>Conduct regular field visits and provide performance feedback</li><li>Act as escalation point for complex operational or customer issues</li><div><b>Installation, Training &amp; Field Support</b></div><li>Lead and support RPM device installations, setup, and validation</li><li>Train nurses and care teams on device usage, workflows, and best practices</li><li>Troubleshoot hardware, software, and connectivity issues in the field</li><li>Ensure devices are properly maintained and updated</li><div><b>Operational Planning &amp; Coordination</b></div><li>Plan and coordinate installation schedules, travel, and logistics</li><li>Support device inventory, shipping, and deployment tracking</li><li>Ensure efficient use of field resources across multiple facilities</li><div><b>Compliance &amp; Quality</b></div><li>Ensure HIPAA, safety, and infection-control standards are followed</li><li>Maintain accurate documentation of installations and service activities</li><li>Provide feedback to product, engineering, and leadership teams</li><div><b>Customer Engagement</b></div><li>Work directly with SNF administrators, nursing leadership, and maintenance teams</li><li>Support long-term relationships with customer sites</li><div><br></div>"
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      "text": "Qualifications",
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