Client Service Team Lead / Supervisor (BOG)

{
  "content_hash": "2a104e6482a16b45a4dff98ef382fef4729f825eecb14b141060a0308fd24512",
  "source_hash": "98bed33784aebe0fd5b50b9c2debab945edf1632156dc0081d2fb0a6af7b3ba9",
  "last_changed_at": "2026-06-04T14:32:03.697Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Bogota, Bogota",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:52:39.025Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Bogota, Bogota",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://hirehoratiocx.applytojob.com/apply/jobs/details/fQpvqo9zuh?&",
    "heading": "Client Service Team Lead / Supervisor (BOG)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://hirehoratiocx.applytojob.com/apply/fQpvqo9zuh/Client-Service-Team-Lead-Supervisor-BOG",
    "description_html": "<p><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Position Summary:</span></span></span></span></span></span></span></span></p><p style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">To apply for a </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Team Lead</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry. We are seeking an individual with hands-on experience in process improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels (voice and non-voice).</span></span></span></span></span></span></p><p></p><h3 style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Responsibilities:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate the Customer Service Team</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide Direct Customer Support</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Review and Resolve Escalations</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Evaluate Team Members</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support Process Improvement</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Train New Hires</span></span></span></span></span></span></li></ul><p></p><h3 style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Required Skills/Abilities:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Excellent (near-native) written English is a requirement for this job</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Amazing customer support, phone support experience preferred</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tech-savvy and Advanced proficiency on G-Suite/MS-Office</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Great eye for detecting team, employee risk before it becomes an issue</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Track record of building positive relationships with employees and partners</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong work ethic and a talent for bringing out the best in others</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Passionate about sharing knowledge and helping others</span></span></span></span></span></span></li></ul><p></p><h3 style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Education and Experience:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">3+ years as a Supervisor, Team Lead, in the BPO or equivalent.</span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\"><strong>On-site position in Bogota.</strong></div>",
    "description_text": "Position Summary:\n To apply for a Team Lead position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry. We are seeking an individual with hands-on experience in process improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels (voice and non-voice).\n Responsibilities:\n Coordinate the Customer Service Team\n Provide Direct Customer Support\n Review and Resolve Escalations\n Evaluate Team Members\n Support Process Improvement\n Train New Hires\n Required Skills/Abilities:\n Excellent (near-native) written English is a requirement for this job\n Amazing customer support, phone support experience preferred\n Tech-savvy and Advanced proficiency on G-Suite/MS-Office\n Great eye for detecting team, employee risk before it becomes an issue\n Track record of building positive relationships with employees and partners\n Strong work ethic and a talent for bringing out the best in others\n Passionate about sharing knowledge and helping others\n Education and Experience:\n 3+ years as a Supervisor, Team Lead, in the BPO or equivalent.\n On-site position in Bogota.",
    "jsonld_jobposting": {
      "url": "https://hirehoratiocx.applytojob.com/apply/fQpvqo9zuh/Client-Service-Team-Lead-Supervisor-BOG",
      "@type": "JobPosting",
      "title": "Client Service Team Lead / Supervisor (BOG)",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-03",
      "description": "<p><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Position Summary:</span></span></span></span></span></span></span></span></p><p style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">To apply for a </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Team Lead</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry. We are seeking an individual with hands-on experience in process improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels (voice and non-voice).</span></span></span></span></span></span></p><p></p><h3 style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Responsibilities:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate the Customer Service Team</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide Direct Customer Support</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Review and Resolve Escalations</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Evaluate Team Members</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support Process Improvement</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Train New Hires</span></span></span></span></span></span></li></ul><p></p><h3 style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Required Skills/Abilities:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Excellent (near-native) written English is a requirement for this job</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Amazing customer support, phone support experience preferred</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tech-savvy and Advanced proficiency on G-Suite/MS-Office</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Great eye for detecting team, employee risk before it becomes an issue</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Track record of building positive relationships with employees and partners</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong work ethic and a talent for bringing out the best in others</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Passionate about sharing knowledge and helping others</span></span></span></span></span></span></li></ul><p></p><h3 style=\"line-height:1.2;text-align:justify;margin-top:13px;margin-bottom:13px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\"><span><span>Education and Experience:</span></span></span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Poppins, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">3+ years as a Supervisor, Team Lead, in the BPO or equivalent.</span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\"><strong>On-site position in Bogota.</strong></div>",
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          "addressRegion": "Bogota",
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      "validThrough": "2026-09-01",
      "uniqueJobCode": "job_20251014002722_K96SJPRCHODPY5XS",
      "employmentType": "FULL_TIME",
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        "logo": "https://s3.amazonaws.com/resumator/customer_20211015160724_EPMX9TW8G2ML2KOS/logos/20211130082022_Group.png",
        "name": "Hire Horatio CX",
        "@type": "Organization",
        "sameAs": "https://www.hirehoratio.com/"
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      "experienceRequirements": "Mid Level"
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    "title": "Client Service Team Lead / Supervisor (BOG)",
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