Expedite Track & Trace Specialist

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          "text": "<p><strong>Position Overview</strong><br>\nThe Expedite Tracking and Tracing Specialist is responsible for the monitoring and tracking of our<br>\ncustomers’ freight. This role supports the efforts of our office by providing visibility and maintaining<br>\naccurate documentation for all loads. The key responsibilities of this role are to provide clear and concise<br>\ncommunication, troubleshoot customer concerns and to proactively monitor the movement of freight to<br>\nensure customer satisfaction.</p><p><br>\n<strong>Primary Responsibilities</strong></p><ul><li>&#xa0;Coordinate on-time pickup and deliveries utilizing various software systems.</li><li>Track and trace Expedite shipments along with drivers, providing detailed updates within our TMS software.</li><li>Utilize various communication tools (ie. phone, email, text), attention to detail and sense of urgency is critical.</li><li>Ability to learn reporting tools in order to provide data to customer reps and managers.</li><li>Manage the Coordination of available customer freight with available carrier equipment.</li><li>Verify freight charges, confirm receipt of Bill of Lading, resolve payable discrepancies prior to final payment to the motor carrier.</li><li>Monitor Bill of Lading discrepancies, ensure proper return of commodity is arranged, as necessary.</li><li>Track and trace all Expedite load assignments to ensure accuracy and delivery of time-sensitive freight.</li><li>Initiate “check calls” with drivers on all pick-ups and deliveries.</li><li>Communicate with drivers to ensure that on-time service is provided for all customer shipments.</li><li>Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.</li><li>Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes.</li><li>Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues.</li><li>May perform other duties and responsibilities as assigned.</li></ul><p><strong>Standard Hours:&#xa0;</strong></p><p>6:00 AM - 6:00 PM Sunday - Tuesday</p><p>6:00 AM - 1:00 PM Wednesday</p>",
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          "text": "<ul><li>High School diploma, GED, or equivalent experience required.</li><li>1-3 years in dispatching, customer service, freight brokerage, or related logistics roles preferred.</li><li>Proficiency with Excel (VLOOKUP, pivot tables, data analysis) and ability to interpret TMS/reporting dashboards to drive insights and identify trends.</li><li>Experience with TMS/CRM platforms and ability to quickly master new software systems.</li><li>Strong communication skills (written and verbal) – you'll be the voice keeping everyone in sync.</li><li>Detail-oriented with excellent organizational and multitasking abilities in fast-paced environments.</li><li>Problem-solving mindset with solid time management and conflict-resolution skills.</li><li>Proficiency with Google Drive and Microsoft Office suite.</li><li>Associates or Bachelor's Degree in logistics, business, or related field is a plus.</li><li>Professional demeanor with strong work ethic, dependability, and a positive attitude.</li></ul><p>&#xa0;</p>",
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          "text": "<p>Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:</p><ul><li><strong>No Fail Service</strong></li><li><strong>Personalized Communication</strong></li><li><strong>Innovative Solutions</strong></li></ul><p>We leverage technology, industry experience, and employee ingenuity to provide&#xa0;<strong>industry-leading transportation solutions</strong>&#xa0;that keep America moving.</p>",
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