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Director, Access Operations

Tryonmedicalpartners · Charlotte, NC, 28210 · Remote · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyTryonmedicalpartners
TitleDirector, Access Operations
Normalized title-
Department / team-
LocationCharlotte, NC, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from Tryonmedicalpartners.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Charlotte.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyTryonmedicalpartners
Sourceaa98d5de-f987-4754-b050-8c6ae282a0a6
ATS providerJazzHR / ApplyToJob

Description

The Director, Access Operations is responsible for leading end-to-end patient access operations across Tryon Medical Partners. This role ensures patients can access the right care at the right time by driving operational performance across access channels while supporting clinician workflows and preferences. This role owns operational performance, execution, and continuous improvement of access functions, including contact center, referrals, scheduling execution, and triage-integrated pathways. The Director partners closely with Access Enablement to operationalize tools, systems, and workflows, ensuring sustainable, high-performing access operations. The Director serv es as a key operational leader and primary partner to clinical teams, aligning day-to-day execution with organizational priorities while maintaining a strong, visible presence across practices. This role is not eligible for full-time remote work. Candidates must be onsite 100% during onboarding to ensure a strong start. The potential to transition to a hybrid schedule may be considered. Primary Job Responsibilities: Access Operations Leadership Owns patient access operations across all channels, including phone, digital, referral, and triage-integrated pathways Leads operational execution of access workflows, ensuring consistency, efficiency, and alignment with established frameworks Drives performance across access functions, ensuring patients receive timely and appropriate access to care Establishes operational priorities, standards, and expectations aligned with organizational goals Operational Performance & Execution Owns performance outcomes across access operations, including speed to care, utilization, continuity, and patient experience Monitors key performance indicators and implements operational improvements to address gaps and drive results Ensures sustainability of scheduling templates, workflows, and operational processes Leads continuous improvement efforts to optimize efficiency, access, and service delivery Contact Center & Referral Operations Leads contact center and referral operations, including staffing models, capacity planning, and service level performance Establishes operational processes that support high-quality, responsive patient access Monitors performance and adjusts staffing and workflows to meet demand and service expectations Ensures seamless coordination across access channels Clinician Partnership & Practice Engagement Partners with clinicians to identify access barriers and implements practical, operational solutions Serves as a visible, in-person leader across practices, building strong relationships with clinicians and teams Aligns operational execution with clinician workflows and practice needs while maintaining organizational consistency Advances adoption of access workflows and operational standards across practices Cross-Functional Execution & Integration Partners with Access Enablement to operationalize technology, systems, and workflows into day-to-day operations Collaborates with nursing leadership to integrate and evolve triage workflows within access operations Ensures alignment across clinical, operational, and enablement teams to support effective access delivery Leads implementation of operational changes and ensures successful adoption Service Innovation & Access Offerings Designs, tests, and scales enhanced access models, including concierge and differentiated service offerings Evaluates opportunities to improve patient experience and access through operational innovation Implements solutions that enhance service delivery while maintaining operational efficiency People Leadership & Organizational Accountability Provides full people leadership for team(s), department(s), or manager(s), including hiring, performance management, coaching, corrective action, and terminations Sets departmental priorities and aligns team performance with organizational goals Develops leaders and team members to build capability, accountability, and engagement Holds teams accountable for operational outcomes and service performance Establishes a culture of accountability, operational excellence, and continuous improvement Education and Experience Required 8–10+ years of leadership experience in ambulatory operations, patient access, or related areas Demonstrated experience leading operational teams and driving performance outcomes Strong experience partnering with clinicians to improve workflows and operational performance Experience in contact center operations, centralized access, or similar environments Preferred Experience with patient access technologies and scheduling systems (e.g., Athenahealth) Experience integrating triage or clinical workflows into access operations Bachelor’s degree or equivalent experience Physical Requirements Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support weight of 35 pounds. Ability to concentrate on details. Use of computers for long periods of time.

Full job record

Job ID4314e77d35bc15b74e40ac947e82ae2a8c257d7b
Org ID885d473a-3d22-4931-8b38-c546ac9ffc14
Source IDaa98d5de-f987-4754-b050-8c6ae282a0a6
Board IDaa98d5de-f987-4754-b050-8c6ae282a0a6
Providerjazzhr
Provider Job KeyaOGEe5gBi7
TitleDirector, Access Operations
Normalized Title—
Statusactive
Activeyes
Location TextCharlotte, NC, 28210
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNC
CityCharlotte
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://tryonmedicalpartners.applytojob.com/apply/aOGEe5gBi7/Director-Access-Operations
Apply URLhttps://tryonmedicalpartners.applytojob.com/apply/aOGEe5gBi7/Director-Access-Operations
First Seen At2026-06-02 12:36:00Z
Last Seen At2026-06-19 11:40:59Z
Last Checked At2026-06-19 11:40:59Z
Last Changed At2026-06-06 10:48:46Z
Inactive At—
Source Posted At2026-06-01 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=tryonmedicalpartners/date=2026-06-19/2026-06-19T11-40-57-015Z-fb2efe4a525e16b2709fbc7d7a870f888f13aa3ec761e8256eae3c539ccd503c.json
Event Fields
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  "last_changed_at": "2026-06-06T10:48:46.306Z",
  "active_status": "active"
}
Parsed Structured
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  "launch_scope": {
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Extensions
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Native Structured
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    "heading": "Director, Access Operations",
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    "canonical_url": "https://tryonmedicalpartners.applytojob.com/apply/aOGEe5gBi7/Director-Access-Operations",
    "description_html": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The Director, Access Operations is responsible for leading end-to-end patient access operations across Tryon Medical Partners. This role ensures patients can access the right care at the right time by driving operational performance across access channels while supporting clinician workflows and preferences.</span></span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">This role owns operational performance, execution, and continuous improvement of access functions, including contact center, referrals, scheduling execution, and triage-integrated pathways. The Director partners closely with Access Enablement to operationalize tools, systems, and workflows, ensuring sustainable, high-performing access operations.</span></span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The Director serv<span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">es </span></span>as a key operational leader and primary partner to clinical teams, aligning day-to-day execution with organizational priorities while maintaining a strong, visible presence across practices.</span></span></span></span></span></span><br><br><span style=\"font-size:16px;\"><strong><em><span style=\"font-family:Arial, Helvetica, sans-serif;\">This role is not eligible for full-time remote work. Candidates must be onsite 100% during onboarding to ensure a strong start. The potential to transition to a hybrid schedule may be considered.</span></em></strong></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#2d2d2d;\">Primary Job Responsibilities:</span></span></span></span></u></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Access Operations Leadership</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Owns patient access operations across all channels, including phone, digital, referral, and triage-integrated pathways</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Leads operational execution of access workflows, ensuring consistency, efficiency, and alignment with established frameworks</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Drives performance across access functions, ensuring patients receive timely and appropriate access to care</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Establishes operational priorities, standards, and expectations aligned with organizational goals</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Operational Performance & Execution</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Owns performance outcomes across access operations, including speed to care, utilization, continuity, and patient experience</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitors key performance indicators and implements operational improvements to address gaps and drive results</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensures sustainability of scheduling templates, workflows, and operational processes</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Leads continuous improvement efforts to optimize efficiency, access, and service delivery</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Contact Center & Referral Operations</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Leads contact center and referral operations, including staffing models, capacity planning, and service level performance</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Establishes operational processes that support high-quality, responsive patient access</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitors performance and adjusts staffing and workflows to meet demand and service expectations</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensures seamless coordination across access channels</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Clinician Partnership & Practice Engagement</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Partners with clinicians to identify access barriers and implements practical, operational solutions</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Serves as a visible, in-person leader across practices, building strong relationships with clinicians and teams</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Aligns operational execution with clinician workflows and practice needs while maintaining organizational consistency</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Advances adoption of access workflows and operational standards across practices</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Cross-Functional Execution & Integration</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Partners with Access Enablement to operationalize technology, systems, and workflows into day-to-day operations</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborates with nursing leadership to integrate and evolve triage workflows within access operations</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensures alignment across clinical, operational, and enablement teams to support effective access delivery</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Leads implementation of operational changes and ensures successful adoption</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Service Innovation & Access Offerings</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Designs, tests, and scales enhanced access models, including concierge and differentiated service offerings</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Evaluates opportunities to improve patient experience and access through operational innovation</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Implements solutions that enhance service delivery while maintaining operational efficiency</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">People Leadership & Organizational Accountability</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Provides full people leadership for team(s), department(s), or manager(s), including hiring, performance management, coaching, corrective action, and terminations</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Sets departmental priorities and aligns team performance with organizational goals</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Develops leaders and team members to build capability, accountability, and engagement</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Holds teams accountable for operational outcomes and service performance</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Establishes a culture of accountability, operational excellence, and continuous improvement</span></span></span></span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>Education and Experience</u></b></span></span></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:Aptos, sans-serif;\">Required</span></span></b></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">8–10+ years of leadership experience in ambulatory operations, patient access, or related areas</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Demonstrated experience leading operational teams and driving performance outcomes</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong experience partnering with clinicians to improve workflows and operational performance</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience in contact center operations, centralized access, or similar environments</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:Aptos, sans-serif;\">Preferred</span></span></b></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with patient access technologies and scheduling systems (e.g., Athenahealth)</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience integrating triage or clinical workflows into access operations</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Bachelor’s degree or equivalent experience</span></span></span></span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Physical Requirements </span></span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Must be able to lift and support weight of 35 pounds. </span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to concentrate on details.</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Use of computers for long periods of time.</span></span></span></span></span></span></li></ul><br> ",
    "description_text": "The Director, Access Operations is responsible for leading end-to-end patient access operations across Tryon Medical Partners. This role ensures patients can access the right care at the right time by driving operational performance across access channels while supporting clinician workflows and preferences.\n This role owns operational performance, execution, and continuous improvement of access functions, including contact center, referrals, scheduling execution, and triage-integrated pathways. The Director partners closely with Access Enablement to operationalize tools, systems, and workflows, ensuring sustainable, high-performing access operations.\n The Director serv es as a key operational leader and primary partner to clinical teams, aligning day-to-day execution with organizational priorities while maintaining a strong, visible presence across practices.\n This role is not eligible for full-time remote work. Candidates must be onsite 100% during onboarding to ensure a strong start. The potential to transition to a hybrid schedule may be considered.\n Primary Job Responsibilities:\n Access Operations Leadership Owns patient access operations across all channels, including phone, digital, referral, and triage-integrated pathways\n Leads operational execution of access workflows, ensuring consistency, efficiency, and alignment with established frameworks\n Drives performance across access functions, ensuring patients receive timely and appropriate access to care\n Establishes operational priorities, standards, and expectations aligned with organizational goals\n Operational Performance & Execution Owns performance outcomes across access operations, including speed to care, utilization, continuity, and patient experience\n Monitors key performance indicators and implements operational improvements to address gaps and drive results\n Ensures sustainability of scheduling templates, workflows, and operational processes\n Leads continuous improvement efforts to optimize efficiency, access, and service delivery\n Contact Center & Referral Operations Leads contact center and referral operations, including staffing models, capacity planning, and service level performance\n Establishes operational processes that support high-quality, responsive patient access\n Monitors performance and adjusts staffing and workflows to meet demand and service expectations\n Ensures seamless coordination across access channels\n Clinician Partnership & Practice Engagement Partners with clinicians to identify access barriers and implements practical, operational solutions\n Serves as a visible, in-person leader across practices, building strong relationships with clinicians and teams\n Aligns operational execution with clinician workflows and practice needs while maintaining organizational consistency\n Advances adoption of access workflows and operational standards across practices\n Cross-Functional Execution & Integration Partners with Access Enablement to operationalize technology, systems, and workflows into day-to-day operations\n Collaborates with nursing leadership to integrate and evolve triage workflows within access operations\n Ensures alignment across clinical, operational, and enablement teams to support effective access delivery\n Leads implementation of operational changes and ensures successful adoption\n Service Innovation & Access Offerings Designs, tests, and scales enhanced access models, including concierge and differentiated service offerings\n Evaluates opportunities to improve patient experience and access through operational innovation\n Implements solutions that enhance service delivery while maintaining operational efficiency\n People Leadership & Organizational Accountability Provides full people leadership for team(s), department(s), or manager(s), including hiring, performance management, coaching, corrective action, and terminations\n Sets departmental priorities and aligns team performance with organizational goals\n Develops leaders and team members to build capability, accountability, and engagement\n Holds teams accountable for operational outcomes and service performance\n Establishes a culture of accountability, operational excellence, and continuous improvement\n Education and Experience\n Required 8–10+ years of leadership experience in ambulatory operations, patient access, or related areas\n Demonstrated experience leading operational teams and driving performance outcomes\n Strong experience partnering with clinicians to improve workflows and operational performance\n Experience in contact center operations, centralized access, or similar environments\n Preferred Experience with patient access technologies and scheduling systems (e.g., Athenahealth)\n Experience integrating triage or clinical workflows into access operations\n Bachelor’s degree or equivalent experience\n Physical Requirements Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.\n Must be able to lift and support weight of 35 pounds.\n Ability to concentrate on details.\n Use of computers for long periods of time.",
    "jsonld_jobposting": {
      "url": "https://tryonmedicalpartners.applytojob.com/apply/aOGEe5gBi7/Director-Access-Operations",
      "@type": "JobPosting",
      "title": "Director, Access Operations",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-01",
      "description": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The Director, Access Operations is responsible for leading end-to-end patient access operations across Tryon Medical Partners. This role ensures patients can access the right care at the right time by driving operational performance across access channels while supporting clinician workflows and preferences.</span></span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">This role owns operational performance, execution, and continuous improvement of access functions, including contact center, referrals, scheduling execution, and triage-integrated pathways. The Director partners closely with Access Enablement to operationalize tools, systems, and workflows, ensuring sustainable, high-performing access operations.</span></span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The Director serv<span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">es </span></span>as a key operational leader and primary partner to clinical teams, aligning day-to-day execution with organizational priorities while maintaining a strong, visible presence across practices.</span></span></span></span></span></span><br><br><span style=\"font-size:16px;\"><strong><em><span style=\"font-family:Arial, Helvetica, sans-serif;\">This role is not eligible for full-time remote work. Candidates must be onsite 100% during onboarding to ensure a strong start. The potential to transition to a hybrid schedule may be considered.</span></em></strong></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#2d2d2d;\">Primary Job Responsibilities:</span></span></span></span></u></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Access Operations Leadership</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Owns patient access operations across all channels, including phone, digital, referral, and triage-integrated pathways</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Leads operational execution of access workflows, ensuring consistency, efficiency, and alignment with established frameworks</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Drives performance across access functions, ensuring patients receive timely and appropriate access to care</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Establishes operational priorities, standards, and expectations aligned with organizational goals</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Operational Performance & Execution</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Owns performance outcomes across access operations, including speed to care, utilization, continuity, and patient experience</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitors key performance indicators and implements operational improvements to address gaps and drive results</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensures sustainability of scheduling templates, workflows, and operational processes</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Leads continuous improvement efforts to optimize efficiency, access, and service delivery</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Contact Center & Referral Operations</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Leads contact center and referral operations, including staffing models, capacity planning, and service level performance</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Establishes operational processes that support high-quality, responsive patient access</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitors performance and adjusts staffing and workflows to meet demand and service expectations</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensures seamless coordination across access channels</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Clinician Partnership & Practice Engagement</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Partners with clinicians to identify access barriers and implements practical, operational solutions</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Serves as a visible, in-person leader across practices, building strong relationships with clinicians and teams</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Aligns operational execution with clinician workflows and practice needs while maintaining organizational consistency</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Advances adoption of access workflows and operational standards across practices</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Cross-Functional Execution & Integration</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Partners with Access Enablement to operationalize technology, systems, and workflows into day-to-day operations</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborates with nursing leadership to integrate and evolve triage workflows within access operations</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensures alignment across clinical, operational, and enablement teams to support effective access delivery</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Leads implementation of operational changes and ensures successful adoption</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Service Innovation & Access Offerings</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Designs, tests, and scales enhanced access models, including concierge and differentiated service offerings</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Evaluates opportunities to improve patient experience and access through operational innovation</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Implements solutions that enhance service delivery while maintaining operational efficiency</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">People Leadership & Organizational Accountability</span></span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Provides full people leadership for team(s), department(s), or manager(s), including hiring, performance management, coaching, corrective action, and terminations</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Sets departmental priorities and aligns team performance with organizational goals</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Develops leaders and team members to build capability, accountability, and engagement</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Holds teams accountable for operational outcomes and service performance</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Establishes a culture of accountability, operational excellence, and continuous improvement</span></span></span></span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>Education and Experience</u></b></span></span></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:Aptos, sans-serif;\">Required</span></span></b></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">8–10+ years of leadership experience in ambulatory operations, patient access, or related areas</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Demonstrated experience leading operational teams and driving performance outcomes</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong experience partnering with clinicians to improve workflows and operational performance</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience in contact center operations, centralized access, or similar environments</span></span></span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:Aptos, sans-serif;\">Preferred</span></span></b></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with patient access technologies and scheduling systems (e.g., Athenahealth)</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience integrating triage or clinical workflows into access operations</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Bachelor’s degree or equivalent experience</span></span></span></span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Physical Requirements </span></span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Must be able to lift and support weight of 35 pounds. </span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to concentrate on details.</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Use of computers for long periods of time.</span></span></span></span></span></span></li></ul><br> ",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "28210",
          "addressRegion": "NC",
          "addressLocality": "Charlotte"
        }
      },
      "validThrough": "2026-08-30",
      "uniqueJobCode": "job_20260601152913_P45PAX3SNRJM7P7R",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20220426172837_KG28DTSSN8IOTTVE/logos/20220622154613_Screen_Shot_2022-06-21_at_2.46.18_PM.jpg",
        "name": "Tryon Medical Partners",
        "@type": "Organization",
        "sameAs": "https://www.tryonmed.com/"
      },
      "experienceRequirements": "Senior Manager/Supervisor"
    }
  },
  "list_job": {
    "id": "aOGEe5gBi7",
    "title": "Director, Access Operations",
    "detailUrl": "https://tryonmedicalpartners.applytojob.com/apply/jobs/details/aOGEe5gBi7?&"
  },
  "detail_errors": []
}
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