VP, Consulting

Location: New York (Grand Central), NY (In-office 4x per week) Company: Kizen, www.kizen.com About Us Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission-critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services). Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically. And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform. What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust. We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely. Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time. About the Role As our VP, Consulting , you will lead client engagements, shape delivery strategy, and drive consulting-led platform in a vertical (FSI, insurance, or healthcare) You’ll combine leadership, operational excellence, and technology know-how to design future-state operating models, facilitate change across diverse stakeholder groups, and establish Kizen as a trusted partner for our customers’ long-term digital transformation. You will start as a player-coach leading enterprise delivery hands-on and being an MVP when required - while you are scaling our Consulting practice, including processes, governance models, and delivery standards that support rapid and high-quality customer value realization. If you are passionate about helping organizations transform how work gets done and - recognize the incredible opportunity we have in front of us with AI to improve lives and work for everyone - this role is for you. What You’ll Be Doing Leading end-to-end delivery of enterprise transformation projects across Healthcare, Insurance, and Financial Services Designing and executing consulting methodologies discovery, requirements, workflows, and governance Partnering with C-suite stakeholders to define business cases, ROI models, and success KPIs Ensuring successful change management at every level of the organization including the front lines Lead multi-disciplinary teams to design and deliver enterprise-wide change across industries Integrate digital solutions to unlock competitive advantage Play a key role in understanding and interpreting our clients' business challenges and goals, and working with our design and technology teams to deliver elegant user experiences Translating complex business requirements into actionable workflows and automation on the Kizen platform Developing Business Requirements Documents (BRDs), process maps, and future-state operating models Leading change management programs to drive adoption and measurable transformation outcomes Establishing standards for project delivery, quality, reporting, and velocity Architecting solutions involving integrations across CRM, core systems, data platforms, and AI capabilities Scoping workstreams, resource plans, and delivery timelines for large global transformations Creating reusable assets, playbooks, and process frameworks to scale delivery excellence Identifying upsell opportunities by uncovering new automation and workflow efficiencies Acting as a key executive partner across Sales, Product, Engineering, and Customer Success Requirements 10+ years in enterprise consulting, operations transformation, or professional services 4+ years in leadership roles managing large cross-functional delivery teams 4+ years of experience in at least one regulated industry — Healthcare, Insurance, or Banking Strong operational background — able to redesign complex business processes Proven success leading digital transformation using modern SaaS technologies Hands-on experience with workflow automation, process improvement, and AI-enabled change Demonstrated ability to create BRDs, process documentation, and implement best practices Experience deploying platforms such as CRM, ERP, EMR, RPA, or low-code solutions Understanding of data architectures and enterprise integration patterns (APIs, ETL, etc.) Executive-level presence with strong consulting rigor and stakeholder influence Highly organized — able to oversee multiple programs while maintaining quality An Ideal Candidate Will Have Experience in Healthcare delivery transformation strongly preferred Experience transforming multiple different parts of organizations (i.e GTM, operations, HR) across multiple industries (most relevant to this role - healthcare, insurance, financial services) Background in SaaS implementation leadership and/or solution architecture Experience scaling a Consulting/Professional Services function in a high-growth environment Familiarity with AI automation, intelligent agents, and process optimization frameworks Strong change-management expertise — both cultural and operational CRM transformation experience (Salesforce, MS Dynamics, etc.) You’ll Thrive in This Role If You Love transforming organizations to work faster, smarter, and more humanely Bring structure to ambiguity and enjoy building while executing Are motivated by measurable results and continuous improvement Can engage with engineers in the details and guide executives on strategy Want to lead a function that will shape the future of enterprise AI adoption Why Kizen We’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement. What We Offer Career Growth Opportunities Engaging Work Culture Top-Tier Compensation Equity Package Healthcare Coverage Professional Development Stipends PTO Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. The base salary range for this position is $250,000-$350,000 . However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages. If you’re excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we’d love to meet you! OTE: $750,000-$1,000,000 Compensation Range $250,000 — $350,000 USD

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