Project Manager – Process Improvement & Legal Operations

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    "location": {
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    "datePosted": "2025-12-20",
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    "description": "<p><span style=\"font-weight: bold\">Location:</span> Onsite (Tijuana)<br><span style=\"font-weight: bold\">Employment Type:</span> Full-Time<br><span style=\"font-weight: bold\">Industry:</span> Legal Services / Professional Services<br><br></p>\n<p><span style=\"font-weight: bold\">About Us</span><br>We are a California-based personal injury law firm with a global, fully remote workforce. Our mission is to deliver exceptional client experiences through operational excellence, data-driven decision-making, and continuous process improvement.</p>\n<p>We are seeking a <span style=\"font-weight: bold\">highly skilled and detail-oriented Project Manager</span> to lead cross-functional projects, optimize legal operations, and ensure peak performance across our case management, intake, and compliance processes. The ideal candidate will bring a strong background in process improvement, data analytics, and project management, preferably with experience in <span style=\"font-weight: bold\">Filevine, LeadDocket, and other legal technology platforms</span>.<br><br></p>\n<p><span style=\"font-size: 18px\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></p>\n<p><span style=\"font-size: 16px\"><span style=\"font-weight: bold\">Data Analysis &amp; Reporting</span></span></p>\n<ul>\n<li>Collect, analyze, and interpret operational data from systems including Filevine, LeadDocket, productivity tools, and performance metrics.</li>\n<li>Conduct in-depth analyses to detect trends, identify bottlenecks, and pinpoint areas for improvement.</li>\n<li>Develop, maintain, and automate dashboards and reports to track KPIs and business performance.</li>\n<li>Present actionable insights and recommendations to senior management.</li>\n</ul>\n<p><span style=\"font-size: 16px\"><span style=\"font-weight: bold\">Process Documentation, Improvement &amp; Implementation</span></span></p>\n<ul>\n<li>Document existing workflows and procedures in clear, standardized formats.</li>\n<li>Identify and prioritize high-impact process optimization opportunities.</li>\n<li>Collaborate with cross-functional teams to design, implement, and monitor improvements.</li>\n<li>Conduct training sessions to ensure smooth adoption of new processes.</li>\n<li>Lead regular calibration meetings to evaluate process effectiveness and make adjustments.</li>\n</ul>\n<p><span style=\"font-size: 16px\"><span style=\"font-weight: bold\">Compliance Monitoring</span></span></p>\n<ul>\n<li>Develop and maintain auditing parameters to ensure compliance with policies and regulations.</li>\n<li>Conduct audits, identify non-compliance issues, and recommend corrective actions.</li>\n<li>Maintain detailed audit logs, corrective action plans, and compliance reports.</li>\n</ul>\n<p><span style=\"font-size: 16px\"><span style=\"font-weight: bold\">Project Management</span></span></p>\n<ul>\n<li>Lead at least one major process improvement project per quarter from planning to evaluation.</li>\n<li>Define project scope, objectives, timelines, and deliverables.</li>\n<li>Coordinate tasks and communication across all involved teams.</li>\n<li>Monitor progress and adapt strategies as needed to meet deadlines.</li>\n</ul>\n<p><span style=\"font-size: 16px\"><span style=\"font-weight: bold\">Reporting &amp; Communication</span></span></p>\n<ul>\n<li>Prepare weekly and monthly reports on operational performance, key findings, and trends.</li>\n<li>Use visual storytelling and clear narratives to communicate complex data.</li>\n</ul>\n<p><span style=\"font-size: 16px\"><span style=\"font-weight: bold\">Collaboration &amp; Stakeholder Engagement</span></span></p>\n<ul>\n<li>Partner with different departments to share insights, gather feedback, and implement solutions.</li>\n<li>Promote a culture of continuous improvement across the organization.</li>\n</ul>\n<p><span style=\"font-size: 16px\"><span style=\"font-weight: bold\">Bonus Audit &amp; KPI Monitoring</span></span></p>\n<ul>\n<li>Audit bonus calculations for accuracy against established criteria.</li>\n<li>Track KPIs for data analysis, compliance, reporting, and project delivery.</li>\n<li>Identify discrepancies and recommend solutions to leadership.<br><br></li>\n</ul>\n<p><span style=\"font-size: 18px\"><span style=\"font-weight: bold\">Qualifications &amp; Experience</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Bachelor’s degree</span> in Computer Science, Business, or related field.</li>\n<li><span style=\"font-weight: bold\">Certified Lean Six Sigma Black Belt</span> (strongly preferred).</li>\n<li>5–7+ years in legal operations, process improvement, or related fields.</li>\n<li>Proven track record in data analysis, reporting, and cross-functional project management.</li>\n<li><span style=\"font-weight: bold\">An impressive portfolio of projects initiated and implemented</span>, demonstrating measurable business impact.</li>\n<li>2+ years of hands-on experience with <span style=\"font-weight: bold\">Filevine, LeadDocket</span>, or similar legal CRM/case management systems.</li>\n<li>Strong technical proficiency in integrations, automation tools (Zapier, Power Automate, APIs, SQL), and workflow optimization.</li>\n<li>Excellent communication skills, with the ability to explain technical concepts to non-technical staff.<br><br></li>\n</ul>\n<p><span style=\"font-size: 18px\"><span style=\"font-weight: bold\">Preferred Skills</span></span></p>\n<ul>\n<li>Background in business intelligence, analytics, and performance metrics.</li>\n<li>Experience with SQL-based reporting and dashboard creation.</li>\n<li>Certifications in <span style=\"font-weight: bold\">PMP, Lean Six Sigma</span>, or related methodologies.</li>\n<li>Experience leading software implementation or process improvement initiatives.</li>\n</ul>",
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