Complaints and Grievance Supervisor

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  "location": {
    "raw": "San Antonio, Texas, 78257, United States",
    "city": "San Antonio",
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    "country": "United States",
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      "city": "San Antonio",
      "state": "Texas"
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    "employmentStatusLabel": "Full-Time"
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      "state": "Texas",
      "postalCode": "78257",
      "addressCountry": "United States"
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    "datePosted": "2026-03-30",
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    "description": "<p><span style=\"font-weight: bold\">About the Role</span></p>\n<p>SafeRide Health is seeking a Complaints &amp; Grievances Supervisor to lead a team responsible for resolving member complaints, grievances, appeals, and provider disputes. This role plays a critical part in ensuring a high-quality member experience while maintaining compliance with client and regulatory requirements. The ideal candidate brings strong operational leadership, attention to detail, and a passion for improving processes that directly impact patient access to care. </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Job Responsibilities</span></p>\n<p>Supervise daily operations of the Complaints &amp; Grievances team, ensuring cases are handled accurately and within required timelines <br><br>Coach and support team members to drive performance across productivity, quality, and service standards <br><br>Oversee complaint, grievance, appeal, and dispute case management, ensuring proper documentation and compliance <br><br>Review and support responses for complex or escalated cases, ensuring clear and professional communication <br><br>Partner with internal teams to investigate cases and ensure timely resolution and follow-up <br><br>Analyze trends in complaints and grievances, providing insights and recommendations to leadership <br><br>Identify and implement process improvements to enhance service quality and prevent recurring issues</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Required Qualifications:</span></p>\n<p>High school diploma or equivalent <br><br>Minimum of 3 years of experience in complaints &amp; grievances, appeals processing, or case management <br><br>Minimum of 2 years of experience in a call center or customer support environment <br><br>Experience leading, mentoring, or supervising team members</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Preferred Qualifications</span></p>\n<p>Associate’s degree or higher in a related field <br><br>Experience with Medicaid, Medicare, or NEMT guidelines <br><br>Knowledge of healthcare benefits or insurance programs</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Benefits:</span></p>\n<p>We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:<br><br>Career growth and development opportunities in a mission-driven organization<br>Competitive salary and annual bonus opportunities<br>Comprehensive medical, dental, and vision insurance<br>401(k) with company match<br>Generous PTO, paid company holidays, and paid parental leave</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Us:</span> SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.</p>",
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