Air Customer Service Manager

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  "source_hash": "27932afec16c6a465b3448fe82b9eb62bc57556b2ec258813979de8940fdd6b4",
  "last_changed_at": "2026-05-30T06:08:34.387Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Penang, 11900, Malaysia",
    "city": "Penang",
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:22.573Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Penang, 11900, Malaysia",
      "city": "Penang",
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "1194",
    "isRemote": null,
    "location": {
      "city": "Penang",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "20006",
    "locationType": "0",
    "jobOpeningName": "Air Customer Service Manager",
    "departmentLabel": "*Air Export/Import",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Penang",
      "state": null,
      "postalCode": "11900",
      "addressCountry": "Malaysia"
    },
    "datePosted": "2025-01-24",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<ol>\n<li><strong>Team Leadership:</strong>\n<ul>\n<li>Supervise and oversee the air customer service team to ensure high performance and excellent customer support.</li>\n<li>Provide training, guidance, and support to team members to enhance their skills and efficiency.</li>\n</ul>\n</li>\n<li><strong>Customer Service Expertise &amp; System Proficiency:</strong>\n<ul>\n<li>Leverage expertise in air import and export operations to manage day-to-day customer service activities.</li>\n<li>Ensure smooth handling of customer inquiries, bookings, and problem resolution.</li>\n<li>Utilize the CargoWise One (CW1) system to streamline processes, maintain accurate records, and enhance service delivery.</li>\n</ul>\n</li>\n<li><strong>Key Account Management:</strong>\n<ul>\n<li>Build and maintain strong relationships with key accounts, acting as the primary point of contact.</li>\n<li>Understand client requirements and ensure their needs are met with tailored solutions.</li>\n</ul>\n</li>\n<li><strong>Reporting:</strong>\n<ul>\n<li>Prepare and deliver reports as requested by key accounts and internal stakeholders, ensuring accuracy and timeliness.</li>\n<li>Analyze data to identify trends and provide actionable insights to improve services.</li>\n</ul>\n</li>\n<li><strong>Meeting Performance Goals:</strong>\n<ul>\n<li>Assist the department in achieving Key Performance Indicators (KPIs) set by the company and customers.</li>\n<li>Monitor team performance and implement strategies to meet or exceed targets.</li>\n</ul>\n</li>\n<li><strong>Additional Responsibilities:</strong>\n<ul>\n<li>Monitor and ensure compliance with industry regulations and company policies.</li>\n<li>Collaborate with other departments to improve overall operational efficiency.</li>\n<li>Handle other duties and tasks as assigned by management.</li>\n</ul>\n</li>\n</ol>",
    "compensation": null,
    "departmentId": "20006",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Air Customer Service Manager",
    "departmentLabel": "*Air Export/Import",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://morrisonexpress.bamboohr.com/careers/1194",
    "employmentStatusLabel": "Full-Time"
  }
}