Hotel Front Desk Manager (year-round)

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  "language": "en",
  "location": {
    "raw": "Hakuba, Nagano, 399-9301, Japan",
    "city": "Hakuba",
    "region": "Nagano",
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  "inferred_at": "2026-06-06T10:28:41.628Z",
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    "location": {
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      "city": "Hakuba",
      "region": "Nagano",
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{
  "list_job": {
    "id": "83",
    "isRemote": null,
    "location": {
      "city": "Hakuba",
      "state": "Nagano"
    },
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    "departmentId": "18668",
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    "jobOpeningName": "Hotel Front Desk Manager (year-round)",
    "departmentLabel": "Guest Services",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Hakuba",
      "state": "Nagano",
      "postalCode": "399-9301",
      "addressCountry": "Japan"
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    "datePosted": "2025-04-10",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Hakuba</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Contract term:</span> Full time </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Work hours:</span> Average of 40 hours per week </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">THE ROLE OVERVIEW<br><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We are seeking an experienced and enthusiastic individual to join us as a Front Desk Manager. As a front desk manager, you will be responsible for assisting guests, handling bookings, and assisting the hotel operations manager with training and overseeing other guest services staff members. The ideal candidate should have previous experience supervising a guest services team, and posses excellent communication skills in English and Japanese, and have the ability to multitask in a fast-paced environment. </span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">FRONT DESK MANAGER KEY RESPONSIBILITIES </span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">1. Guest Support &amp; Inquiries: </span>Respond to guest questions and requests promptly across various communication channels, ensuring a positive experience. </span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">2. Reservation Management: </span>Assist with booking services, handle guest check-ins and check-outs, and ensure accuracy in guest details and payment transactions. </span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">3. Concierge Services &amp; Problem Resolution: </span>Provide local recommendations, arrange transportation, and address guest complaints or concerns to ensure satisfaction.</span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">4. Staff Supervision &amp; Training: </span>Assist with creating staff schedules, delegate tasks, and train the guest service team to maintain a productive environment. </span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">5. Coordination &amp; Payment Processing: </span>Manage guest accounts, fulfill amenity requests, and process payments accurately while maintaining proper records. </span><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">WHAT YOU NEED</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Legal right to live and work in Japan (visa support available) </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Japanese or international license preferred </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience working in guest services or reception preferred</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent communication skills, both verbal and written, to effectively interact with guests from different cultural backgrounds</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Business level or higher Japanese ability</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Business level or higher English ability </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Exceptional problem-solving abilities to address guest concerns and provide appropriate solutions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of local attractions, activities, and services in Hakuba to offer accurate recommendations and assist with guest inquiries</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Attention to detail to ensure accuracy in guest reservations, billing, and other administrative tasks</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficiency in using hotel management systems and software for reservation management and guest communication</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to multitask and prioritize responsibilities in a fast-paced environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Flexibility to work varying shifts, including weekends and holidays, to accommodate guest needs</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Cultural sensitivity and respect for diverse guest backgrounds and preferences</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Positive attitude and the ability to work effectively as part of a team to ensure a seamless guest experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">WHAT WE WOULD LIKE YOU TO BE LIKE</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You speak Japanese and English, and are comfortable working in both languages</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You are reliable and trustworthy</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You care about your appearance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You have a great team spirit and easily connect with others</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You have a guest-first approach to hospitality </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Preferably already located in Japan</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">WHAT WE CAN DO FOR YOU</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">A Competitive Monthly Salary (Depending on experience) </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Free private staff accommodation year-round </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Enrollment in company social insurances </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Great paid leave policies</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Discounts at local restaurants and businesses </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">A friendly, enjoyable work environment on a young and international team  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Potential for advancement </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">GUEST SERVICE SPECIALIST SHIFTS</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Staff are required to work approximately 40 hours per week. All Guest Service Stations are either open to guests from 7am to 7pm, or 7am to 10pm daily which necessitates organizing shifts within these hours depending on the venue. </span><br></p>\n<p><br></p>",
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