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    "requisitionDescription": "<div><div><div><div><p data-pasted=\"true\"><strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>Summary: </span></strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>The Housing Resource Navigator will provide case management and support to individuals and families as part of the Housing Consumer Education Center services. The Navigator will provide information, education, and referrals for services that support acquiring affordable housing and/or remaining housed for at-risk community members. This role will also be responsible for facilitating and coordinating HCEC workshops throughout the year. &nbsp;This position will be split between the Marlborough and Framingham offices.</span></p><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Why Work for SMOC?</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Employer-paid Life Insurance &amp; AD&amp;D and Long-Term Disability for full-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Primary Responsibilities:</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Carry a caseload of individuals and families and provide client-centered short-term case management aimed at connecting households to needed services and supports to achieve and/or remain in safe, stable housing. &nbsp;Provide support, motivation, education, and guidance to meet client&rsquo;s needs.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Maintain accurate client records, collect and enter all required data in CMS system daily, follow up on client outcomes and record accurately.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Stay current and aware of all housing programs offered at SMOC including capacity, intake/referral process, and basic eligibility in order to conduct appropriate, warm referrals to SMOC programs.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Responsible for managing, coordinating, scheduling, and facilitating HCEC workshops such as Housing Search and SMOC Supports. Workshops will be held in a combination for formats either virtually, at SMOC, or at community locations throughout the year.&nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Work closely with the Director of Housing Consumer Education Center and HCEC Program Supervisor on building and maintaining community connections to nonprofits, social services, and municipal offices throughout HCEC&rsquo;s catchment area.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Place appropriate referrals to external community partners for needed services that support housing such as elder services, financial literacy and budgeting programs, health care, job programs, etc.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Participate in trainings such as tenant rights, eviction process, financial literacy, etc. in order to build skills and knowledge to support households.&nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Work closely with the Homeownership Coordinator and act as back-up to workshops and classes, financial counseling, and community relationships.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Collaborate with other SMOC programs and staff to ensure case coordination between programs&nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Provide housing search assistance with individuals and families as back-up to the Housing Search Coordinator as assigned.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Assist with housing-related workshops as assigned.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Participate at community events to conduct outreach, education, and share HCEC materials as assigned.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Assist clients with housing-related applications.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Communicate with clients through phone calls, email, and face-to-face meetings either at the SMOC offices or in community locations in the MetroWest area.&nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Provide back-up to HCEC intake operations at the front desk by filling in when staff are out, as assigned. &nbsp;Support other areas of the HCEC program such as incoming phone calls and emails, as assigned.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.&nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies and procedures.&nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Other duties as assigned.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Knowledge and Skill Requirements:</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Housing support experience a plus, experience working with lower income populations preferred</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Bilingual Spanish or Portuguese required</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>A valid driver&rsquo;s license and reliable transportation is required</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Organizational Relationship:&nbsp;</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Directly reports to Director Housing Consumer Education Center.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Direct reports of this position are none.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Indirectly reports to the RAFT Manager, HCEC Program Supervisor, and Division Director Housing Assistance Programs.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Physical Requirement:&nbsp;</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Must be able to sit or stand for a prolonged period.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Must be able to operate a computer and complete extensive paperwork</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Must be able to lift 25 lbs.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Working Conditions:</strong> As part of the responsibilities of this position, the Housing Resource Navigator will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.</span></p></div></div></div></div>\n<br/>Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.<br/>35 Hours per week.",
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