Customer Service Triage

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    "id": "61",
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      "state": "British Columbia"
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    "location": {
      "city": "Abbotsford",
      "state": "British Columbia",
      "postalCode": "V2S 2H1",
      "addressCountry": "Canada"
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    "datePosted": "2026-03-17",
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    "description": "<p><span style=\"font-size: 24pt\">Customer Service Triage</span></p>\n<p><span style=\"font-size: 18pt\">About Clearbridge</span></p>\n<p>At Clearbridge, we don't just provide services - we build trust. Every customer interaction is an opportunity to show that someone truly gets it. That we're listening. That we care. We're a team that thrives on solving real problems for real people, not just checking boxes. If you're the kind of person who lights up when a customer says, \"Thank you, you really understood what I needed,\" then you're going to love it here.</p>\n<p><br><br></p>\n<p><span style=\"font-size: 18pt\">Role Mission</span></p>\n<p>As our Customer Service Triage, you’re the central point of connection between our customers and the teams who serve them — across IT support, professional services, development, and marketing. You’re the person who takes a customer’s call, genuinely understands what they need, and makes sure the right people get involved with the right information at the right time.</p>\n<p> </p>\n<p>You’ll be the calm, confident voice our customers rely on. You’ll turn scattered or urgent requests into clear, organized action. And you’ll notice patterns — the kind that turn repeat problems into permanent fixes.</p>\n<p> </p>\n<p>This is a high-visibility, people-first role. If you thrive on interaction, love being in the middle of the action, and get genuine satisfaction from making someone’s day easier, this might be your perfect fit.</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">The Ideal Candidate</span></p>\n<ul>\n<li>You build rapport quickly and make customers feel genuinely heard — even when they’re frustrated.</li>\n<li>You stay calm under pressure. When things get busy or complicated, you’re the steady presence everyone counts on.</li>\n<li>You’re naturally curious. You don’t just answer the surface question — you ask why it keeps coming up.</li>\n<li>You communicate clearly and professionally, whether you’re talking to a stressed client or briefing a delivery team.</li>\n<li>You’re organized and can juggle multiple requests without letting things slip through the cracks.</li>\n<li>You’re energized by people, not drained by them. A busy day full of conversations sounds like a good day to you.</li>\n<li>You understand how businesses operate and can quickly gauge what a request actually means for the client.</li>\n</ul>\n<p> </p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Responsibilities &amp; Expectations</span></p>\n<p><span style=\"font-weight: bold\">Be the first voice customers hear — and make it count.</span></p>\n<ul>\n<li>Answer incoming service requests with warmth, professionalism, and genuine curiosity about what’s actually going on.</li>\n<li>Ask the right questions to understand the full picture before routing anything.</li>\n<li>Handle high-stakes or emotionally charged situations with grace.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Coordinate and connect across teams.</span></p>\n<ul>\n<li>Own the intake, triage, and routing of all incoming service requests.</li>\n<li>Translate vague or urgent client needs into clear, actionable context for IT and professional services teams.</li>\n<li>Act as the coordination hub for assigned client accounts, keeping priorities aligned and handoffs smooth.</li>\n<li>Validate requests for urgency, scope, and business impact before dispatching.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Spot patterns. Solve root causes.</span></p>\n<ul>\n<li>Identify recurring issues and help teams move beyond surface-level fixes.</li>\n<li>Connect day-to-day requests to broader service trends.</li>\n<li>Flag opportunities for proactive client engagement and service improvements.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Culture Champion</span></p>\n<ul>\n<li>Model Clearbridge's customer-obsessed mindset in every interaction</li>\n<li>Be the example of what \"getting it right\" looks like for the team</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Required Experience &amp; Skills</span></p>\n<ul>\n<li>4 to 6+ years in a customer-facing service, coordination, or operations role</li>\n<li>Experience in managed services, consulting, or fast-paced service environments strongly preferred</li>\n<li>Exceptional verbal and written communication skills - professional, approachable, and crystal clear</li>\n<li>Demonstrated ability to listen actively, ask smart questions, and synthesize information quickly</li>\n<li>High emotional intelligence - you navigate complex or frustrated customers with ease</li>\n<li>Strong judgment and confidence in prioritizing work in real time</li>\n<li>Natural curiosity about how businesses operate and how issues connect across teams</li>\n<li>Energized by being highly visible - you love interacting with people all day long</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Benefits/Perks</span></p>\n<ul>\n<li>Competitive salary and benefits package</li>\n<li>Stocked kitchen with healthy snacks, coffee and tea</li>\n<li>Beautiful office space, located in heart of downtown Abbotsford (close to coffee shops and restaurants)</li>\n<li>Professional development opportunities and training</li>\n<li>A team that genuinely values your ideas and your impact</li>\n<li>The satisfaction of knowing you're making customers' days better - every single day</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Location</span></p>\n<p>This is an in-person role based in Abbotsford, BC.</p>",
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    "jobOpeningShareUrl": "https://clearbridge.bamboohr.com/careers/61",
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