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Specialty Liaison - Patient Access

A158e395 Baec 4e08 8f75 7d0702e34f73 19000101 000001 · Remote, US, Remote · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA158e395 Baec 4e08 8f75 7d0702e34f73 19000101 000001
TitleSpecialty Liaison - Patient Access
Normalized title-
Department / team-
LocationUnited States
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-15 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from A158e395 Baec 4e08 8f75 7d0702e34f73 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA158e395 Baec 4e08 8f75 7d0702e34f73 19000101 000001
Source06627fde-443b-4054-a4a2-1c57eeb40a2e
ATS providerADP Workforce Now Recruiting

Description

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Serves as a single point of contact for program specific engagements with Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s field teams. Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations. Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information, builds and develops strong partner relationships, and supports all activities that facilitate patient access. Utilize knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues to effectively detect and investigate potential gaps in care. Specific job duties: Provide consistent and effective communication to all appropriate stakeholders as first line support/single point of contact with contracted specialty pharmacies and/or specialty distributors and manufacturer field teams. Identify, investigate, and resolve escalated issues and cases related to complex reimbursement and/or REMS compliance from both internal and external stakeholders. Responsible for analyzing incoming data and recognizing trends and cases that need further action. Review all incoming data from partners, review exception errors generated from each contracted data feed, and outreach to contracted SPs and/or SDs related to outstanding restatements. Ensure all contractual timeframes related to SP and/or SD data review are successfully met, as applicable. Lead weekly (more or less frequently as needed) calls with each contracted SP and/or SD to review identified issues with shipment files and/or patient status files to include those patients at risk of lapsing in therapy, shipment and/or insurance delays, missing shipment and updates. Triage records, in a timely and accurate manner, if applicable to the program. Provide timely tracking of receipt of referral, status of contracted SP activity, and potential interruptions in therapy. Provide training and education to contracted SPs and/or SDs about the program, processes, and data requirements. Gathers, analyzes, and prepares data, for Quarterly Business Reviews (QBRs), Compliance Committee Meetings, FDA requirements, and other special projects and reports as applicable. Attends manufacturer hosted conferences as applicable. Attends manufacturer/SP QBRs and other manufacturer meetings as requested. Supervisory Responsibility: N/A Desired Skills and Qualifications: Associate or Bachelor’s Degree preferred 4-6 years relevant working experience 2+ years’ experience in a customer service setting, preferably in a call center environment Previous experience in the PBM and/or healthcare industry preferred Proficient in Microsoft Office applications, specifically Excel Ability to handle a fast paced environment Strong written and verbal communication skills Advanced problem solving and trouble-shooting skills Strong attention to detail and ability to multi-task Strong team building skills and the ability to train other team members Research, analysis, report preparation and documentation skills Demonstrated customer service resolution skills Benefits: At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: Remote opportunities Competitive salaries Growth opportunities for promotion 401K with company match* Tuition reimbursement Discretionary PTO (Paid Time Off) Paid Holidays Employee assistance programs Medical, Dental, and vision coverage HSA/FSA Telemedicine (Virtual doctor appointments) Wellness program Adoption assistance Short-term disability Long term disability Life insurance Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-Remote

Full job record

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Source ID06627fde-443b-4054-a4a2-1c57eeb40a2e
Board ID06627fde-443b-4054-a4a2-1c57eeb40a2e
Provideradp_workforcenow
Provider Job Key589946
TitleSpecialty Liaison - Patient Access
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Activeyes
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Remote Policyremote
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a158e395-baec-4e08-8f75-7d0702e34f73&ccId=19000101_000001&lang=en_US&type=JS&jobId=589946&jwId=9203125934090_1
First Seen At2026-05-31 18:08:12Z
Last Seen At2026-06-06 12:12:20Z
Last Checked At2026-06-06 12:12:20Z
Last Changed At2026-06-06 12:12:20Z
Inactive At—
Source Posted At2026-05-15 16:19:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!</span></p><p id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Serves as a single point of contact for program specific engagements with Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer&rsquo;s field teams. &nbsp;Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations. Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information, builds and develops strong partner relationships, and supports all activities that facilitate patient access. Utilize knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues to effectively detect and investigate potential gaps in care.&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Specific job duties:</strong><strong>&nbsp;</strong></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Provide consistent and effective communication to all appropriate stakeholders as first line support/single point of contact with contracted specialty pharmacies and/or specialty distributors and manufacturer field teams. &nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Identify, investigate, and resolve escalated issues and cases related to complex reimbursement and/or REMS compliance from both internal and external stakeholders.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Responsible for analyzing incoming data and recognizing trends and cases that need further action.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Review all incoming data from partners, review exception errors generated from each contracted data feed, and outreach to contracted SPs and/or SDs related to outstanding restatements. Ensure all contractual timeframes related to SP and/or SD data review are successfully met, as applicable. &nbsp;<strong>&nbsp;</strong></li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Lead weekly (more or less frequently as needed) calls with each contracted SP and/or SD to review identified issues with shipment files and/or patient status files to include those patients at risk of lapsing in therapy, shipment and/or insurance delays, missing shipment and updates.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Triage records, in a timely and accurate manner, if applicable to the program.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Provide timely tracking of receipt of referral, status of contracted SP activity, and potential interruptions in therapy. &nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Provide training and education to contracted SPs and/or SDs about the program, processes, and data requirements. &nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Gathers, analyzes, and prepares data, for Quarterly Business Reviews (QBRs), Compliance Committee Meetings, FDA requirements, and other special projects and reports as applicable. &nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Attends manufacturer hosted conferences as applicable. &nbsp;&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Attends manufacturer/SP QBRs and other manufacturer meetings as requested. &nbsp;&nbsp;</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Supervisory Responsibility: &nbsp;</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">N/A</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Desired Skills and Qualifications:</strong></span></p><ul type=\"disc\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Associate or Bachelor&rsquo;s Degree preferred</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;4-6 years relevant working experience</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">2+ years&rsquo; experience in a customer service setting, preferably in a call center environment</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Previous experience in the PBM and/or healthcare industry preferred</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Proficient in Microsoft Office applications, specifically Excel &nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to handle a fast paced environment</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong written and verbal communication skills</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Advanced problem solving and trouble-shooting skills</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong attention to detail and ability to multi-task</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong team building skills and the ability to train other team members</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Research, analysis, report preparation and documentation skills</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Demonstrated customer service resolution skills</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;Benefits:&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Here are some of the exciting perks UBC offers:&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Remote opportunities&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Competitive salaries&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Growth opportunities for promotion&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">401K with company match*&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Tuition reimbursement&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Discretionary PTO (Paid Time Off)&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Paid Holidays&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Employee assistance programs&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Medical, Dental, and vision coverage&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">HSA/FSA&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Telemedicine (Virtual doctor appointments)&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Wellness program&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Adoption assistance&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Short-term disability&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Long term disability&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Life insurance&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Discount programs</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Lato\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><em>UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.</em></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;#LI-Remote</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;</span></p><p><br></p></div></div></div></div></div></div>\n",
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    "requisitionTitle": "Specialty Liaison - Patient Access",
    "clientRequisitionID": "7333",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Remote",
          "postalCode": "",
          "countrySubdivisionLevel1": {
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        },
        "nameCode": {
          "shortName": " Remote, US"
        },
        "aliasNames": []
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          "countrySubdivisionLevel1": {
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        "nameCode": {},
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    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/589946?cid=a158e395-baec-4e08-8f75-7d0702e34f73&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
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    "response_bytes": 17047
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}
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