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    "requisitionDescription": "<div><div><p id=\"isPasted\"><span style=\"font-family: 'times new roman',serif;\"><strong><span style=\"font-size: 16px;\">CONTACT CENTER- MEMBER SERVICE REPRESENTATIVE FLOAT</span></strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px;'>Be a part of the Charter Oak Federal Credit Union Team!</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px;'>The Credit Union has part-time and full-time openings for Contact Center Member Service Representatives.&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px;'>Contact Center Member Service Representative is responsible for providing outstanding member service while answering questions, solving problems, and providing solutions via the telephone, online and email.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px;'>Prior Contact Center or banking experience is required. Successful candidate must possess excellent communication and interpersonal skills. The ability to work in a fast paced team environment is essential.</span></p><p style='margin:0in;font-size:16px;font-family:\"Courier New\";' data-pasted=\"true\"><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong>SUMMARY:&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Courier New\";'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Courier New\";'><span style='font-family: \"times new roman\", serif; font-size: 14px;'>Member Service Representatives primary responsibility is, with the aid of <strong>APEX tools and</strong> <strong>training,</strong> to sell all Credit Union deposit and loan services to current and potential members in person and on the telephone. <strong>MSR will be held accountable for Achieving Performance Excellence goals in their office/department.</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Courier New\";'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><u>&nbsp;</u></span></p><p style='margin:0in;font-size:16px;font-family:\"Courier New\";'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;</strong>include the following. Other duties may be assigned.</span></p><div style='margin:0in;font-size:16px;font-family:\"Courier New\";'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Receives and greets the members, determines their needs and refers them to the proper department when applicable.</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Communicate with members and potential members to effectively determine their deposit and loan needs.</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Explain and effectively cross sell credit union services, utilizing APEX tools, while in contact with members.&nbsp;</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Perform all clerical functions related to establishing and servicing deposits, loans and other products and services offered by the credit union.&nbsp;</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Assist members in researching, balancing and reconciling their accounts, exercise prudent judgment in using approved powers to service accounts (such as approving checking accounts, waiving fees etc).&nbsp;</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Have a working knowledge of the laws, rules, regulations and procedures regarding credit union products offered to members. Such laws include, but are not limited to IRA&#39;S, lending, demand deposit and second mortgages.&nbsp;</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Present a Professional image (attire, mannerisms and work station).&nbsp;</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Provide suggestions to improve service, control costs, and promote the credit union activities.</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Performs Loan Originator duties under Regulation Z by taking applications, and assists a member in obtaining or applying to obtain a loan.&nbsp;</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Oversees and observes all security procedures for the safety and protection of members and the credit union in the safe deposit department under the direction of the Office Manager/Supervisor when applicable.</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Backup for Teller as needed.</li><li style='margin: 0in; font-size: 14px; font-family: \"times new roman\", serif;'>Other duties as assigned.</li></ul></div><p><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 14px;'>Equal Opportunity Employer Veterans/Disabled</span></p><p><br></p></div></div>\n",
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