Call Center Associate

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    "requisitionDescription": "<div><p>&nbsp;</p>\n<p>&nbsp;<span style=\"font-size: 14pt;\">CALL CENTER ASSOCIATE </span>&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Responsibilities: </span>&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Attention<br>to Customer </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Providing excellent service to customers. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Inform the customers about our services, locations of<br>stores or concerns they may have. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Record customers complaints. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Follow up on claims until finding a solution.</span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Send complaints from customers to the companies who<br>provide the services. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Inform customers the outcome of their claim. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Various processes and refunds to customers. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Call beneficiaries for clarification. </span>&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Attention to Stores &amp; Remote Locations </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Assist SAI, SAII &amp; Agents regarding our services. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Solve our clients’ problems through support from the<br>SAI, SAII. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Check status of money orders and bank accounts when<br>the customer or the SAI, SAII request. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Support SAI’s while opening a store and any possible<br>problems with the system. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Authorize cancellation of transactions and / or<br>special modifications. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Capture operations when the SAI, SAII, &amp; Agents<br>have difficulties. </span>&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Attention to Agents </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Wires capture from telephonic Agents.  </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Assisting Agents on any situation regarding our<br>Services. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Solve the problems of our agents. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Check status of money orders and bank accounts when<br>the client or the agents request. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Support Agent with the problems with the system. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Authorize Cancellation of transactions and / or<br>special modifications. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Capture operations in support of the agents with any<br>technical difficulties and the agencies authorized telephone.  </span>&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Administrative functions  </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Make Reports and off duties activities concerning<br>customer service. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Contact Supervisors and Territory Managers to confirm<br>any issues with their stores/agents.  </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Filling and updating the different formats of internal<br>control. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Address comments, questions or gaps from the SAI,<br>SAII, &amp; Agents to the areas in charge.</span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Maintain space and equipment clean and orderly in your<br>workplace. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Comply with the instructions of his/her superiors. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Adhere to the guidelines of Corporate Security. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Attend training or retraining for new services<br>indicated and subject to any assessment </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Comply with and enforce the Rules of Compliance and<br>Privacy. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Meet all the additional tasks identified by the<br>company management.</span>&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Requirements </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Dynamism and dedication to customer service. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Bilingual in Spanish and English language Required. <br></span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Skill in handling customers' telephone and Fax. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Basic computer knowledge (Word, Excel).  </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Initiative, unquestioned integrity, ability to adapt<br>to a changing work environment. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Basic knowledge in mathematics. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Ability to perform multiple tasks simultaneously. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Attention to detail. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Ability to resolve conflicts and complaints from<br>customers in an effective and friendly.</span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Ability to work under pressure. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Ability to work as a team. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Flexibility and willingness to work a flexible<br>schedule including weekends. </span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">High School Diploma or GED- or equivalent from country<br>of origin. </span>&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Special Working Conditions: Call Center Representatives will be required to work<br>shifts including nights, Saturdays, Sundays and holidays.</span>&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;\">Some of the physical<br>activities performed by Call Center Representatives and environmental<br>conditions experienced are: sitting for extended periods of time with headset<br>on while monitoring up to two computer screens; typing information into the<br>computer using a computer keyboard; coordinating eye/hand movements while<br>handling calls and operating a console and computer; speaking calmly and<br>clearly in order to elicit information and give instructions to a continuous<br>flow of callers under stress; listening carefully to clearly understand<br>information; making responsible decisions where timing is critical; and sitting<br>within hearing distance of other call takers working under similar conditions.</span>&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 14pt;\">ADA:<br>The above statements cover what are generally believed to be principal and<br>essential functions of this job. Specific circumstances may allow or require<br>some people assigned to the job to perform a somewhat different combination of<br>duties.</span></p>\n<p></p>\n<p></p>\n</div>\n",
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