Head Office - Executive Operations Manager - Group CEO's Office

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    "description": "<p><span style=\"font-weight: bold\"><span>Job Title</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span>Executive Operations Manager – Group CEO’s office</span></span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Location</span></span></p>\n<p><span>Head Office, Malta</span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Employment Type</span></span></p>\n<p><span>Full-time, Indefinite Contract (following probation period)</span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Reporting Line</span></span></p>\n<p><span>Reports directly to the Group Chief Executive Officer</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>Role Overview</span></span></p>\n<p><br><br></p>\n<p><span>The Executive Operations Manager will act as an operational extension of the Group CEO, ensuring seamless execution of agreed business priorities and related tasks across the hospitality group. </span></p>\n<p><span> </span></p>\n<p><span>The role is responsible for assisting the Group CEO drive operational excellence, monitoring performance, coordinating cross-functional initiatives, and following up on actionable outcomes across hotels, restaurants, and support functions.</span></p>\n<p><span> </span></p>\n<p><span>This is role requires organisational skills, stakeholder management, and the ability to operate confidently on a hands-on level.</span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Key Responsibilities</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span>Executive Support</span></span></p>\n<ul>\n<li><span>Work closely with the Group CEO to execute operational initiatives and group priorities.</span></li>\n<li><span>Review executive briefings, board materials, reports, and presentations for internal and external stakeholders</span></li>\n<li><span>Track execution of Group CEO directives and meeting action points and ensure consistent follow-through across business units</span></li>\n<li><span>Provide insights, analysis, and recommendations on operational and commercial matters as observed across the various operations.</span></li>\n<li><span>Organise agendas and attend meetings as required and report back to the Group CEO</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span>Operational Oversight &amp; Performance Management</span></span></p>\n<p><br><br></p>\n<ul>\n<li><span>Provide support in monitoring operational performance across properties as required.</span></li>\n<li><span>Review guest satisfaction scores, operational dashboards and other data and provide summary information of relevant / critical information</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span>Cross-Functional Coordination</span></span></p>\n<ul>\n<li><span>Work closely with Operations, Finance, HR, Sales &amp; Marketing teams</span></li>\n<li><span>Coordinate as may be relevant group-wide initiatives, ensuring alignment, timelines, and accountability</span></li>\n<li><span>Facilitate effective communication between the CEO’s Office and senior leadership team</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span>Key Relationships</span></span></p>\n<ul>\n<li><span>CEO and Executive Leadership Team</span></li>\n<li><span>General Managers and Operations Leaders</span></li>\n<li><span>Corporate Support Functions</span></li>\n<li><span>External Partners, Consultants, and Advisors (as required)</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span>Skills &amp; Competencies</span></span></p>\n<ul>\n<li><span>Good strategic thinking combined with hands-on operational capability</span></li>\n<li><span>Commercial and financial acumen</span></li>\n<li><span>Exceptional communication, presentation, and stakeholder management skills</span></li>\n<li><span>High level of discretion, integrity, and professionalism</span></li>\n<li><span>Strong analytical, problem-solving, and on the ground decision-making abilities</span></li>\n<li><span>Ability to thrive in fast-paced, high-pressure environments</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span>Qualifications &amp; Experience</span></span></p>\n<ul>\n<li><span>5+ years of progressive experience in (hospitality) operations, strategy, or executive roles</span></li>\n<li><span>Proven experience working with senior executives or within a CEO’s or COO’s office</span></li>\n<li><span>Experience within multi-brand or multi-property (hospitality) groups strongly preferred</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span>Personal Attributes</span></span></p>\n<ul>\n<li><span>Highly organised with attention to detail</span></li>\n<li><span>Confident, resilient, and adaptable</span></li>\n<li><span>Results-driven with a strong sense of ownership</span></li>\n<li><span>Passionate about hospitality excellence</span></li>\n</ul>\n<p><br><br></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span>March 2026</span></span></p>\n<p><br></p>\n<p><span> </span></p>",
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