Technical Support

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    "description": "<p><span style=\"font-size: 36pt\">Join C&amp;R: Empowering AI Frontlines as a Technical Support</span></p>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Company Overview</span></span></span></p>\n<p><span>Create &amp; Realize </span><span>(C&amp;R)</span><span> is a pioneering Artificial Intelligence and Software Development company with over a decade of transformative experience across Hong Kong, the United Kingdom and Singapore. Our vibrant, forward‑thinking culture champions creativity, curiosity, and collaboration, empowering our team to turn visionary ideas into reality.</span></p>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Why C&amp;R?</span></span></span></p>\n<p><span>At C&amp;R, we live by our Core Values to:</span></p>\n<ul>\n<li><span><span style=\"font-weight: bold\">Uncover Truth</span></span><span> through open, honest debates</span></li>\n<li><span><span style=\"font-weight: bold\">Amplify Knowledge</span></span><span> by sharing ideas freely</span></li>\n<li><span><span style=\"font-weight: bold\">Lead with Vision</span></span><span> through proactive innovation</span></li>\n<li><span><span style=\"font-weight: bold\">Build Community</span></span><span> in a supportive, family‑like environment</span></li>\n</ul>\n<p><span>We're not just developing software</span><span> - </span><span>we're shaping the future of smart cities and revolutionizing industries through AI, leveraging cutting‑edge technologies like Vibe Coding, Large Language Models </span><span>(LLM),</span><span> and Vision Large Language Models </span><span>(VLLM).</span><span> Join our passionate team to drive innovation and make the impossible possible!</span></p>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">We're Hiring: Technical Support</span></span></span></p>\n<p><span>We are seeking a <span style=\"font-weight: bold\">Technical Support</span></span><span> to join our customer success team and play a critical role in delivering exceptional technical support for our AI and system solutions. This role is ideal for a process-oriented professional who is technically adept, customer-focused, and skilled at support tools. Your seniority will be determined by your experience and performance during our engaging interview process.</span></p>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Job Highlights</span></span></span></p>\n<ul>\n<li><span><span style=\"font-weight: bold\">Diagnose and resolve</span></span><span> technical issues related to AI</span><span>,</span><span> system workflows and integrations</span></li>\n<li><span><span style=\"font-weight: bold\">Perform on-site data center operations</span></span><span> for server maintenance and hardware management</span></li>\n<li><span><span style=\"font-weight: bold\">Deliver high-quality</span></span><span> customer experiences with empathy and expertise</span></li>\n<li><span><span style=\"font-weight: bold\">Competitive compensation</span></span><span> with year‑end bonus and comprehensive benefits</span></li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Responsibilities</span></span></span></p>\n<p><span><span style=\"font-weight: bold\">Technical Support</span></span></p>\n<ul>\n<li><span>Diagnose, troubleshoot, and resolve technical issues related to workflows, integrations and system deployments according to procedures</span></li>\n<li><span>Conduct scheduled and ad-hoc visits to data centers to manage physical infrastructure, including server racking, cabling, and hardware troubleshooting</span></li>\n<li><span>Respond to customer inquiries via support tools, email, and other channels, providing clear and timely solutions</span></li>\n<li><span>Escalate complex issues to engineering or product teams while maintaining ownership of customer communication</span></li>\n</ul>\n<p><span><span style=\"font-weight: bold\">Customer-Success Oriented Support</span></span></p>\n<ul>\n<li><span>Deliver a high-quality customer experience by empathizing with customer needs and ensuring their success with our AI solutions</span></li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Qualifications</span></span></span></p>\n<p><span><span style=\"font-weight: bold\">Technical Expertise</span></span></p>\n<ul>\n<li><span>Basic knowledge of server hardware architecture and data center operations</span><br><span>(cabling,</span><span> racking, hardware replacement)</span></li>\n<li><span>Familiarity with APIs, cloud platforms </span><span>(</span><span>Cloudflare, </span><span>Azure, AWS)</span></li>\n<li><span>Ability to analyze and troubleshoot technical issues with a solutions-oriented mindset</span></li>\n<li><span>Experience with Linux administration and shell scripting</span></li>\n</ul>\n<p><span><span style=\"font-weight: bold\">Customer Success Focus</span></span></p>\n<ul>\n<li><span>Proven experience in a customer-facing role, with a passion for helping customers succeed</span></li>\n<li><span>Willingness to travel to data centers for on-site maintenance works as required</span></li>\n<li><span>Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences</span></li>\n<li><span>Fluency in English and Chinese</span></li>\n</ul>\n<p><span><span style=\"font-weight: bold\">Education &amp; Experience</span></span></p>\n<ul>\n<li><span>Degree, preferably in Computer Science, IT, or related disciplines</span></li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">What Success Looks Like</span></span></span></p>\n<ul>\n<li><span>Customer issues are resolved quickly and effectively, with high levels of satisfaction</span></li>\n<li><span>Recurring technical issues are documented and addressed, leading to product improvements and fewer support cases over time</span></li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Your Benefits</span></span></span></p>\n<p><span>At C&amp;R, we invest in your growth and well‑being:</span></p>\n<ul>\n<li><span><span style=\"font-weight: bold\">Competitive Compensation</span></span><span>: Year‑end/gratuity bonus</span></li>\n<li><span><span style=\"font-weight: bold\">Comprehensive Benefits</span></span><span>: Medical coverage</span></li>\n<li><span><span style=\"font-weight: bold\">Team Bonding</span></span><span>: Regular TGIF team lunches, happy hours, and company trips to Hong Kong, Singapore, or the UK</span></li>\n<li><span><span style=\"font-weight: bold\">Learning Opportunities</span></span><span>: Free access to pre‑approved Coursera courses and exclusive internal training programs focused on Vibe Coding, LLM, and VLLM</span></li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">How to Apply</span></span></span></p>\n<p><span>Ready to shape the future with us? Submit your application </span><span><span style=\"font-weight: bold\">here</span></span><span>. Candidates with extensive experience will be considered for senior Support Analyst roles.</span> <span><span style=\"font-weight: bold\">Join C&amp;R today and let's create the future, together!</span></span></p>",
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