IT Support Specialist II

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    "jobTitle": "IT Support Specialist II",
    "location": "Gridley, IL - Gridley, IL 61744",
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    "description": "<p><span style=\"display:block;font-size:12px;\"><strong>Job Summary:&nbsp;</strong></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">The IT Support Specialist II provides advanced technical support for a food manufacturing facility across office, production, warehouse, and shipping operations. This role is responsible for maintaining reliable IT systems, supporting end users, troubleshooting hardware/software/network issues, and ensuring technology supports continuous plant operations with minimal downtime.</span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">The ideal candidate is hands-on, customer-focused, and comfortable working in both office and industrial manufacturing environments. Experience supporting production systems, ERP platforms, barcode scanners, shop floor devices, and manufacturing operations is highly preferred.</span></span></span></p>\r\n",
    "jobCategory": "",
    "salaryRange": "$60,000.00 - $70,000.00 Salary/year",
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        "summary": "Job%20Summary%3A%C2%0D%0A%0D%0AThe%20IT%20Support%20Specialist%20II%20provides%20advanced%20technical%20support%20for%20a%20food%20manufacturing%20facility%20across%20office%2C%20production%2C%20warehouse%2C%20and%20shipping%20operations.%20This%20role%20is%20responsible%20for%20maintaining%20reliable%20IT%20systems%2C%20supporting%20end%20users%2C%20troubleshooting%20hardware%2Fsoftware%2Fnetwork%20issues%2C%20and%20ensuring%20technology%20supports%20continuous%20plant%20operations%20with%20minimal%20downtime.%0D%0A%0D%0AThe%20ideal%20candidate%20is%20hands-on%2C%20customer-focused%2C%20and%20comfortable%20working%20in%20both%20office%20and%20industrial%20manufacturing%20environments.%20Experience%20supporting%20production%20systems%2C%20ERP%20platforms%2C%20barcode%20scanners%2C%20shop%20floor%20devices%2C%20and%20manufacturing%20operations%20is%20highly%20preferred.%0D%0A"
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"IT Support Specialist II\",\"identifier\":\"J0GQ24278443\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/1F555903285163FB51629CD5FE96FDB5/jobs/278443\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=1F555903285163FB51629CD5FE96FDB5\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":60000,\"maxValue\":70000,\"unitText\":\"\"}},\"datePosted\":\"2026-05-20\",\"description\":\"Job DetailsJob Location: Gridley, IL - Gridley, IL 61744Position Type: Full TimeSalary Range: $60,000.00 - $70,000.00 Salary/yearJob Summary:&nbsp;\\r\\n\\r\\nThe IT Support Specialist II provides advanced technical support for a food manufacturing facility across office, production, warehouse, and shipping operations. This role is responsible for maintaining reliable IT systems, supporting end users, troubleshooting hardware/software/network issues, and ensuring technology supports continuous plant operations with minimal downtime.\\r\\n\\r\\nThe ideal candidate is hands-on, customer-focused, and comfortable working in both office and industrial manufacturing environments. Experience supporting production systems, ERP platforms, barcode scanners, shop floor devices, and manufacturing operations is highly preferred.\\r\\n Key Responsibilities:&nbsp;\\r\\n\\r\\nEnd User Support\\r\\n\\r\\n&bull;Provide Tier 2 technical support for desktops, laptops, printers, mobile devices, and software applications. \\r\\n\\r\\n&bull;New workstation set up and deployment.\\r\\n\\r\\n&bull;Troubleshoot and resolve escalated hardware, software, network, and user access issues. \\r\\n\\r\\n&bull;Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. \\r\\n\\r\\n&bull;Assist employees with password resets, account management, MFA, and access requests. \\r\\n\\r\\n&bull;Document incidents, resolutions, and procedures within the help desk ticketing system. \\r\\n\\r\\nManufacturing &amp; Plant Systems Support\\r\\n\\r\\n&bull;Support production floor technology including: \\r\\n\\r\\n\\r\\n\\tBarcode scanners \\r\\n\\tLabel printers \\r\\n\\tIndustrial PCs and HMIs \\r\\n\\tWireless access points \\r\\n\\tTime clocks \\r\\n\\tShipping/receiving workstations \\r\\n\\tProduction workstations\\r\\n\\r\\n\\r\\n&bull;Assist with ERP, inventory, and warehouse management systems. \\r\\n\\r\\n&bull;Coordinate with production and operations teams to minimize downtime during technical issues. \\r\\n\\r\\n&bull;Provide on-call or after-hours support for critical plant operations as needed. \\r\\n\\r\\nInfrastructure &amp; Systems Administration\\r\\n\\r\\n&bull;Support local area network (LAN), Wi-Fi, VPN, and basic network troubleshooting. \\r\\n\\r\\n&bull;Assist in maintaining servers, backups, endpoint security, and system monitoring. \\r\\n\\r\\n&bull;Configure and deploy PCs, laptops, printers, and peripheral devices. \\r\\n\\r\\n&bull;Perform software installations, upgrades, patching, and system updates. \\r\\n\\r\\n&bull;Maintain IT asset inventory and equipment lifecycle tracking. \\r\\n\\r\\nSecurity &amp; Compliance\\r\\n\\r\\n&bull;Follow company cybersecurity policies and food manufacturing compliance requirements. \\r\\n\\r\\n&bull;Support endpoint protection, user access reviews, and phishing awareness initiatives. \\r\\n\\r\\n&bull;Ensure proper handling of sensitive company and operational data. \\r\\n\\r\\n&bull;Assist with disaster recovery and backup validation processes. \\r\\n\\r\\nVendor &amp; Project Support\\r\\n\\r\\n&bull;Work with third-party vendors for hardware repairs, software support, and telecommunications. \\r\\n\\r\\n&bull;Participate in IT projects including system upgrades, equipment rollouts, and infrastructure improvements. \\r\\n\\r\\n&bull;Help identify opportunities to improve operational efficiency through technology.\\r\\n\\r\\nSkills &amp; Qualifications:\\r\\n\\r\\nRequired\\r\\n\\r\\n&bull;Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.\\r\\n\\r\\n&bull;3+ years of IT support experience in a business environment.\\r\\n\\r\\n&bull;Experience supporting Windows PCs, Microsoft 365, and Active Directory environments.\\r\\n\\r\\n&bull;Strong troubleshooting and problem-solving skills.\\r\\n\\r\\n&bull;Ability to communicate effectively with both technical and non-technical users.\\r\\n\\r\\n&bull;Ability to work in an industrial/manufacturing environment including warehouse and production areas.\\r\\n\\r\\nPreferred\\r\\n\\r\\n&bull;Experience in food manufacturing or industrial manufacturing environments. \\r\\n\\r\\n&bull;Familiarity with ERP systems, warehouse systems, or production software. \\r\\n\\r\\n&bull;Experience with: \\r\\n\\r\\n&bull;Fortinet/SonicWall firewalls \\r\\n\\r\\n&bull;SQL basics \\r\\n\\r\\n&bull;Endpoint management tools \\r\\n\\r\\n&bull;Industry certifications such as Microsoft certifications.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits:&nbsp;\\r\\n\\r\\n&bull;PPO or HSA medical benefits with Employer Contributions.\\r\\n\\r\\n&bull;Dental, Vision, Life, AD&amp;D, Disability insurance.\\r\\n\\r\\n&bull;401K with a competitive company match.\\r\\n\\r\\n&bull;8 Holidays, Vacation accrual, PTO program, Parental Leave.\\r\\n\\r\\n&bull;Attendance, Safety, Service Awards.\\r\\n\\r\\n&bull;Tuition Reimbursement Program.\\r\\n\\r\\n&bull;Uniform and Boots provision.\\r\\n\\r\\n&bull;Employee Assistance Program.\\r\\n\\r\\n&bull;Chaplain Program.\\r\\n\\r\\n&bull;Smart Dollar.\\r\\n\\r\\n&bull;Company Events and Luncheons.\\r\\n\\r\\n&bull;Paid Volunteer Days.\\r\\n\\r\\n&bull;Referral bonuses.\\r\\n\",\"responsibilities\":\"Job Summary:&nbsp;\\r\\n\\r\\nThe IT Support Specialist II provides advanced technical support for a food manufacturing facility across office, production, warehouse, and shipping operations. This role is responsible for maintaining reliable IT systems, supporting end users, troubleshooting hardware/software/network issues, and ensuring technology supports continuous plant operations with minimal downtime.\\r\\n\\r\\nThe ideal candidate is hands-on, customer-focused, and comfortable working in both office and industrial manufacturing environments. Experience supporting production systems, ERP platforms, barcode scanners, shop floor devices, and manufacturing operations is highly preferred.\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"WATERSHED FOODS LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=1F555903285163FB51629CD5FE96FDB5\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"202 North Ford St\",\"addressLocality\":\"Gridley\",\"addressRegion\":\"IL\",\"postalCode\":61744,\"addressCountry\":\"USA\"}},\"qualifications\":\"Key Responsibilities:&nbsp;\\r\\n\\r\\nEnd User Support\\r\\n\\r\\n&bull;Provide Tier 2 technical support for desktops, laptops, printers, mobile devices, and software applications. \\r\\n\\r\\n&bull;New workstation set up and deployment.\\r\\n\\r\\n&bull;Troubleshoot and resolve escalated hardware, software, network, and user access issues. \\r\\n\\r\\n&bull;Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. \\r\\n\\r\\n&bull;Assist employees with password resets, account management, MFA, and access requests. \\r\\n\\r\\n&bull;Document incidents, resolutions, and procedures within the help desk ticketing system. \\r\\n\\r\\nManufacturing &amp; Plant Systems Support\\r\\n\\r\\n&bull;Support production floor technology including: \\r\\n\\r\\n\\r\\n\\tBarcode scanners \\r\\n\\tLabel printers \\r\\n\\tIndustrial PCs and HMIs \\r\\n\\tWireless access points \\r\\n\\tTime clocks \\r\\n\\tShipping/receiving workstations \\r\\n\\tProduction workstations\\r\\n\\r\\n\\r\\n&bull;Assist with ERP, inventory, and warehouse management systems. \\r\\n\\r\\n&bull;Coordinate with production and operations teams to minimize downtime during technical issues. \\r\\n\\r\\n&bull;Provide on-call or after-hours support for critical plant operations as needed. \\r\\n\\r\\nInfrastructure &amp; Systems Administration\\r\\n\\r\\n&bull;Support local area network (LAN), Wi-Fi, VPN, and basic network troubleshooting. \\r\\n\\r\\n&bull;Assist in maintaining servers, backups, endpoint security, and system monitoring. \\r\\n\\r\\n&bull;Configure and deploy PCs, laptops, printers, and peripheral devices. \\r\\n\\r\\n&bull;Perform software installations, upgrades, patching, and system updates. \\r\\n\\r\\n&bull;Maintain IT asset inventory and equipment lifecycle tracking. \\r\\n\\r\\nSecurity &amp; Compliance\\r\\n\\r\\n&bull;Follow company cybersecurity policies and food manufacturing compliance requirements. \\r\\n\\r\\n&bull;Support endpoint protection, user access reviews, and phishing awareness initiatives. \\r\\n\\r\\n&bull;Ensure proper handling of sensitive company and operational data. \\r\\n\\r\\n&bull;Assist with disaster recovery and backup validation processes. \\r\\n\\r\\nVendor &amp; Project Support\\r\\n\\r\\n&bull;Work with third-party vendors for hardware repairs, software support, and telecommunications. \\r\\n\\r\\n&bull;Participate in IT projects including system upgrades, equipment rollouts, and infrastructure improvements. \\r\\n\\r\\n&bull;Help identify opportunities to improve operational efficiency through technology.\\r\\n\\r\\nSkills &amp; Qualifications:\\r\\n\\r\\nRequired\\r\\n\\r\\n&bull;Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.\\r\\n\\r\\n&bull;3+ years of IT support experience in a business environment.\\r\\n\\r\\n&bull;Experience supporting Windows PCs, Microsoft 365, and Active Directory environments.\\r\\n\\r\\n&bull;Strong troubleshooting and problem-solving skills.\\r\\n\\r\\n&bull;Ability to communicate effectively with both technical and non-technical users.\\r\\n\\r\\n&bull;Ability to work in an industrial/manufacturing environment including warehouse and production areas.\\r\\n\\r\\nPreferred\\r\\n\\r\\n&bull;Experience in food manufacturing or industrial manufacturing environments. \\r\\n\\r\\n&bull;Familiarity with ERP systems, warehouse systems, or production software. \\r\\n\\r\\n&bull;Experience with: \\r\\n\\r\\n&bull;Fortinet/SonicWall firewalls \\r\\n\\r\\n&bull;SQL basics \\r\\n\\r\\n&bull;Endpoint management tools \\r\\n\\r\\n&bull;Industry certifications such as Microsoft certifications.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits:&nbsp;\\r\\n\\r\\n&bull;PPO or HSA medical benefits with Employer Contributions.\\r\\n\\r\\n&bull;Dental, Vision, Life, AD&amp;D, Disability insurance.\\r\\n\\r\\n&bull;401K with a competitive company match.\\r\\n\\r\\n&bull;8 Holidays, Vacation accrual, PTO program, Parental Leave.\\r\\n\\r\\n&bull;Attendance, Safety, Service Awards.\\r\\n\\r\\n&bull;Tuition Reimbursement Program.\\r\\n\\r\\n&bull;Uniform and Boots provision.\\r\\n\\r\\n&bull;Employee Assistance Program.\\r\\n\\r\\n&bull;Chaplain Program.\\r\\n\\r\\n&bull;Smart Dollar.\\r\\n\\r\\n&bull;Company Events and Luncheons.\\r\\n\\r\\n&bull;Paid Volunteer Days.\\r\\n\\r\\n&bull;Referral bonuses.\\r\\n\",\"experienceRequirements\":\"Key Responsibilities:&nbsp;\\r\\n\\r\\nEnd User Support\\r\\n\\r\\n&bull;Provide Tier 2 technical support for desktops, laptops, printers, mobile devices, and software applications. \\r\\n\\r\\n&bull;New workstation set up and deployment.\\r\\n\\r\\n&bull;Troubleshoot and resolve escalated hardware, software, network, and user access issues. \\r\\n\\r\\n&bull;Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. \\r\\n\\r\\n&bull;Assist employees with password resets, account management, MFA, and access requests. \\r\\n\\r\\n&bull;Document incidents, resolutions, and procedures within the help desk ticketing system. \\r\\n\\r\\nManufacturing &amp; Plant Systems Support\\r\\n\\r\\n&bull;Support production floor technology including: \\r\\n\\r\\n\\r\\n\\tBarcode scanners \\r\\n\\tLabel printers \\r\\n\\tIndustrial PCs and HMIs \\r\\n\\tWireless access points \\r\\n\\tTime clocks \\r\\n\\tShipping/receiving workstations \\r\\n\\tProduction workstations\\r\\n\\r\\n\\r\\n&bull;Assist with ERP, inventory, and warehouse management systems. \\r\\n\\r\\n&bull;Coordinate with production and operations teams to minimize downtime during technical issues. \\r\\n\\r\\n&bull;Provide on-call or after-hours support for critical plant operations as needed. \\r\\n\\r\\nInfrastructure &amp; Systems Administration\\r\\n\\r\\n&bull;Support local area network (LAN), Wi-Fi, VPN, and basic network troubleshooting. \\r\\n\\r\\n&bull;Assist in maintaining servers, backups, endpoint security, and system monitoring. \\r\\n\\r\\n&bull;Configure and deploy PCs, laptops, printers, and peripheral devices. \\r\\n\\r\\n&bull;Perform software installations, upgrades, patching, and system updates. \\r\\n\\r\\n&bull;Maintain IT asset inventory and equipment lifecycle tracking. \\r\\n\\r\\nSecurity &amp; Compliance\\r\\n\\r\\n&bull;Follow company cybersecurity policies and food manufacturing compliance requirements. \\r\\n\\r\\n&bull;Support endpoint protection, user access reviews, and phishing awareness initiatives. \\r\\n\\r\\n&bull;Ensure proper handling of sensitive company and operational data. \\r\\n\\r\\n&bull;Assist with disaster recovery and backup validation processes. \\r\\n\\r\\nVendor &amp; Project Support\\r\\n\\r\\n&bull;Work with third-party vendors for hardware repairs, software support, and telecommunications. \\r\\n\\r\\n&bull;Participate in IT projects including system upgrades, equipment rollouts, and infrastructure improvements. \\r\\n\\r\\n&bull;Help identify opportunities to improve operational efficiency through technology.\\r\\n\\r\\nSkills &amp; Qualifications:\\r\\n\\r\\nRequired\\r\\n\\r\\n&bull;Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.\\r\\n\\r\\n&bull;3+ years of IT support experience in a business environment.\\r\\n\\r\\n&bull;Experience supporting Windows PCs, Microsoft 365, and Active Directory environments.\\r\\n\\r\\n&bull;Strong troubleshooting and problem-solving skills.\\r\\n\\r\\n&bull;Ability to communicate effectively with both technical and non-technical users.\\r\\n\\r\\n&bull;Ability to work in an industrial/manufacturing environment including warehouse and production areas.\\r\\n\\r\\nPreferred\\r\\n\\r\\n&bull;Experience in food manufacturing or industrial manufacturing environments. \\r\\n\\r\\n&bull;Familiarity with ERP systems, warehouse systems, or production software. \\r\\n\\r\\n&bull;Experience with: \\r\\n\\r\\n&bull;Fortinet/SonicWall firewalls \\r\\n\\r\\n&bull;SQL basics \\r\\n\\r\\n&bull;Endpoint management tools \\r\\n\\r\\n&bull;Industry certifications such as Microsoft certifications.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits:&nbsp;\\r\\n\\r\\n&bull;PPO or HSA medical benefits with Employer Contributions.\\r\\n\\r\\n&bull;Dental, Vision, Life, AD&amp;D, Disability insurance.\\r\\n\\r\\n&bull;401K with a competitive company match.\\r\\n\\r\\n&bull;8 Holidays, Vacation accrual, PTO program, Parental Leave.\\r\\n\\r\\n&bull;Attendance, Safety, Service Awards.\\r\\n\\r\\n&bull;Tuition Reimbursement Program.\\r\\n\\r\\n&bull;Uniform and Boots provision.\\r\\n\\r\\n&bull;Employee Assistance Program.\\r\\n\\r\\n&bull;Chaplain Program.\\r\\n\\r\\n&bull;Smart Dollar.\\r\\n\\r\\n&bull;Company Events and Luncheons.\\r\\n\\r\\n&bull;Paid Volunteer Days.\\r\\n\\r\\n&bull;Referral bonuses.\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"display:block;font-size:12px;\"><strong>Key Responsibilities:&nbsp;</strong></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">End User Support</span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Provide Tier 2 technical support for desktops, laptops, printers, mobile devices, and software applications. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;New workstation set up and deployment.</span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Troubleshoot and resolve escalated hardware, software, network, and user access issues. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Assist employees with password resets, account management, MFA, and access requests. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Document incidents, resolutions, and procedures within the help desk ticketing system. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Manufacturing &amp; Plant Systems Support</span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Support production floor technology including: </span></span></span></p>\r\n\r\n<ul style=\"list-style-type:circle\">\r\n\t<li style=\"margin-left:56px\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Barcode scanners </span></span></span></li>\r\n\t<li style=\"margin-left:56px\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Label printers </span></span></span></li>\r\n\t<li style=\"margin-left:56px\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Industrial PCs and HMIs </span></span></span></li>\r\n\t<li style=\"margin-left:56px\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Wireless access points </span></span></span></li>\r\n\t<li style=\"margin-left:56px\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Time clocks </span></span></span></li>\r\n\t<li style=\"margin-left:56px\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Shipping/receiving workstations </span></span></span></li>\r\n\t<li style=\"margin-left:56px\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Production workstations</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Assist with ERP, inventory, and warehouse management systems. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Coordinate with production and operations teams to minimize downtime during technical issues. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Provide on-call or after-hours support for critical plant operations as needed. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Infrastructure &amp; Systems Administration</span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Support local area network (LAN), Wi-Fi, VPN, and basic network troubleshooting. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Assist in maintaining servers, backups, endpoint security, and system monitoring. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Configure and deploy PCs, laptops, printers, and peripheral devices. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Perform software installations, upgrades, patching, and system updates. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Maintain IT asset inventory and equipment lifecycle tracking. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Security &amp; Compliance</span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Follow company cybersecurity policies and food manufacturing compliance requirements. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Support endpoint protection, user access reviews, and phishing awareness initiatives. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Ensure proper handling of sensitive company and operational data. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Assist with disaster recovery and backup validation processes. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Vendor &amp; Project Support</span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Work with third-party vendors for hardware repairs, software support, and telecommunications. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Participate in IT projects including system upgrades, equipment rollouts, and infrastructure improvements. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Help identify opportunities to improve operational efficiency through technology.</span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><strong>Skills &amp; Qualifications:</strong></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Required</span></span></span></p>\r\n\r\n<p style=\"display: block; font-size: 11px;\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span><span style=\"font-family: Arial, sans-serif;\">Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.</span></span></p>\r\n\r\n<p style=\"display: block; font-size: 11px;\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span><span style=\"font-family: Arial, sans-serif;\">3+ years of IT support experience in a business environment.</span></span></p>\r\n\r\n<p style=\"display: block; font-size: 11px;\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span><span style=\"font-family: Arial, sans-serif;\">Experience supporting Windows PCs, Microsoft 365, and Active Directory environments.</span></span></p>\r\n\r\n<p style=\"display: block; font-size: 11px;\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span><span style=\"font-family: Arial, sans-serif;\">Strong troubleshooting and problem-solving skills.</span></span></p>\r\n\r\n<p style=\"display: block; font-size: 11px;\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span><span style=\"font-family: Arial, sans-serif;\">Ability to communicate effectively with both technical and non-technical users.</span></span></p>\r\n\r\n<p style=\"display: block; font-size: 11px;\"><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span><span style=\"font-family: Arial, sans-serif;\">Ability to work in an industrial/manufacturing environment including warehouse and production areas.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">Preferred</span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Experience in food manufacturing or industrial manufacturing environments. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Familiarity with ERP systems, warehouse systems, or production software. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Experience with: </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Fortinet/SonicWall firewalls </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;SQL basics </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Endpoint management tools </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;Industry certifications such as Microsoft certifications.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><strong>Benefits:&nbsp;</strong></span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>PPO or HSA medical benefits with Employer Contributions.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>Dental, Vision, Life, AD&amp;D, Disability insurance.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>401K with a competitive company match.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>8 Holidays, Vacation accrual, PTO program, Parental Leave.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>Attendance, Safety, Service Awards.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>Tuition Reimbursement Program.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>Uniform and Boots provision.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>Employee Assistance Program.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>Chaplain Program.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>Smart Dollar.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>Company Events and Luncheons.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>Paid Volunteer Days.</span></p>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" style=\"font-family:\">&bull;</span></span>Referral bonuses.</span></p>\r\n",
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      "date": "2025-04-28T14:49:35.000Z",
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    "description": "Job Summary: \r\n\r\nThe IT Support Specialist II provides advanced technical support for a food manufacturing facility across office, production, warehou...",
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