Home › Companies › Agora Lab Inc. › Customer Success Engineer_Austin/Denver
Customer Success Engineer_Austin/Denver
Agora Lab Inc. · Denver, CO, United States · Hybrid · Active · $54,628–$67,751 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Agora Lab Inc. |
| Title | Customer Success Engineer_Austin/Denver |
| Normalized title | - |
| Department / team | Customer Success |
| Location | Denver, CO, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $54,628–$67,751 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-03-30 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Agora Lab Inc.. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Denver. | Open |
| Department jobs | Active postings in Customer Success. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Agora Lab Inc. |
| Source | 6a31363c-def7-4591-883d-8d0b48bd5b04 |
| ATS provider | Rippling ATS |
Description
company
role
Customer Support Engineer,
Developer Support | Real-Time Communication | AI (Voice/Conversational)
We’re hiring a Customer Support Engineer (CSE) who thrives at the intersection of real-time communication and AI (Voice AI, Conversational AI) .
This isn’t traditional support—you’ll work directly with developers to troubleshoot issues, guide integrations, and design solutions, while also engaging with the broader developer community
Key Responsibilities Customer Support & Solutions
Support SDK integrations (RTC, Signaling, Cloud Recording, Conversational AI) Troubleshoot audio/video, network, and platform issues Analyze logs, reproduce issues, and identify root causes Provide integration guidance and best practices Escalate and track issues with engineering Act as the voice of the customer (feedback, feature requests) Developer Engagement
Participate in developer communities (meetups, events, workshops) Support technical sessions and share AI + RTC best practices Bridge feedback between developers and internal teams Profile Strong interest in AI/LLMs and real-time technologies Hands-on troubleshooting and debugging skills Clear communicator with a developer-first mindset Comfortable engaging both 1:1 and in community settings Join us! Work at the forefront of Real-Time Engagement + AI Build with and for developers High-impact role in a fast-moving, global environment
Full job record
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| Org ID | 18e49b01-6c83-4f33-9169-e1c52ad8ed0a |
| Source ID | 6a31363c-def7-4591-883d-8d0b48bd5b04 |
| Board ID | 6a31363c-def7-4591-883d-8d0b48bd5b04 |
| Provider | rippling |
| Provider Job Key | f017aa29-78ec-406c-9b69-6d14ba861ff8 |
| Title | Customer Success Engineer_Austin/Denver |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Denver, CO, United States |
| Department | Customer Success |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | CO |
| City | Denver |
| Salary Raw | USD 54628-67751 YEAR |
| Salary Min | 54,628 |
| Salary Max | 67,751 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/agora/jobs/f017aa29-78ec-406c-9b69-6d14ba861ff8 |
| Apply URL | https://ats.rippling.com/agora/jobs/f017aa29-78ec-406c-9b69-6d14ba861ff8 |
| First Seen At | 2026-05-29 07:12:37Z |
| Last Seen At | 2026-06-06 20:38:48Z |
| Last Checked At | 2026-06-06 20:38:48Z |
| Last Changed At | 2026-06-06 20:38:48Z |
| Inactive At | — |
| Source Posted At | 2026-03-30 16:55:47Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=agora/date=2026-06-06/2026-06-06T20-38-47-041Z-63a27f323609f6dc5271cb1306a8d587ac7f98b7397b8478b72ed15b01e65806.json |
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