Front Desk and Reservations Manager

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    "description": "<p style=\"line-height:1.38\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Rocking Horse Ranch Resort is looking for a Front Desk and Reservations Manager with strong customer service, sales and leadership skills. This position will report to the General Manager and is responsible for supervising all aspects of the Front Office operation, guest relations and will manage a team of a 24 hour, active desk. The Front Office Manager will assist in training a team of committed professionals to maintain the highest level of guest satisfaction in our fast-paced work environment.&nbsp;</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Responsibilities</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Receive and manage in-bound reservation calls and leads from potential guests, repeat clients, and groups; maintain strong understanding of specific guest needs to secure reservations.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Oversee and direct the Front Office team by issuing daily assignments, observing daily interactions, and providing ongoing coaching, training, and feedback.&nbsp;</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Ensure Front Office staff deliver the highest level of guest satisfaction and create an efficient, warm and welcoming environment for guests.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Ensure full compliance to all Rocking Horse Ranch Front Office operating controls, SOP&rsquo;s, policies, procedures and service standards.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Work and train with the accounting department to monitor accuracy of cashier posting, envelopes, and other departments cash/credit card summaries and ensure accurate set-up of accounts for each guest checking in according to their requirements (shares, separate room tax, incidentals, comps, etc.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Be knowledgeable and ensure Front Office staff is knowledgeable of room rates, promotions, special packages, itineraries, resort activities/services, and hours of operation.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Work closely with Housekeeping and Guest Services teams in overseeing daily arrival/departure activities.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Communicate closely with Management on guest feedback and follow up with a sense of urgency.&nbsp;</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Manage Administrative tasks for the Front Office team to ensure coverage that meets business needs: create weekly schedules, monitor and approve timecards, review time off requests, perform candidate interviews, etc.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; 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