Customer Service Representative

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    "datePosted": "2026-03-04T05:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Papalia Home Services</strong></p>\n<p> </p>\n<p><strong>Location:</strong> Boxborough, MA (In-Person)</p>\n<p> </p>\n<p><strong>Schedule:</strong> 11AM - 7:30PM | Monday - Friday with rotating weekends </p>\n<p> </p>\n<p>Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.</p>\n<p> </p>\n<p>We are seeking a <strong>Customer Service Representative</strong> who thrives on connection, problem-solving, and making every interaction count.</p>\n<h3>Responsibilities</h3>\n<ul>\n <li><p>Answer incoming calls with professionalism and warmth</p></li>\n <li><p>Schedule service appointments and dispatch technicians</p></li>\n <li><p>Resolve customer inquiries and ensure satisfaction</p></li>\n <li><p>Maintain accurate records in our system</p></li>\n <li><p>Collaborate with team members to ensure smooth operations</p></li>\n <li><p>Follow up with customers to build lasting relationships</p></li>\n</ul>\n<h3>Qualifications</h3>\n<ul>\n <li><p>3+ years of customer service experience</p></li>\n <li><p>Experience with high-volume inbound and outbound calls</p></li>\n <li><p>Strong communication and problem-solving skills</p></li>\n <li><p>Ability to multitask in a fast-paced environment</p></li>\n <li><p>Positive, customer-first attitude and team mindset</p></li>\n <li><p>Basic computer skills (training provided)</p></li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n <li><p>Competitive hourly pay</p></li>\n <li><p>Medical, dental, and vision insurance</p></li>\n <li><p>401(k) with company match</p></li>\n <li><p>Paid time off and holidays</p></li>\n <li><p>Flexible shifts</p></li>\n <li><p>Ongoing training and career advancement opportunities</p></li>\n <li><p>Supportive and energetic team culture</p></li>\n</ul>\n<h3>Compensation</h3>\n<p>$25.00 – $30.00 per hour</p>\n<p> </p>\n<p>If you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!</p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p><em>Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.</em></p>",
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      "name": "Heritage Home Service",
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      "sameAs": "https://justcallheritage.com/"
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